My experience is like the other writers, I have paid and did not get a can. The lady told me to put my bags out until one was delivered and of course the truck wouldn't take them. When I moved into the house I had no idea that payment was expected. They picked it up for free until I called to get a big item picked up. They took the can without the courtesy of any communication. My bigger gripe however is that they leave the tops open after pickup. This is a most unsanitary practice giving rise to maggots, mosquitoe and vermin. The company told me if they closed the tops the customer would not be able to tell whether the trash was picked up or not. But guess what folks, every time you dump the can over to get rid of the rainwater you are subject to fine for discharging untreated sewage as runoff. I have called all the appropriate authorities who have in turn contacted Suburban and the company even refuses to comply with their requests. Our neighborhood is right on a salt water sound and every time it rains on collection day, hundreds of gallons of this yuck flows right into the water. Thanks for nothing Suburban!!!
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