I went to the MaxMara store because Saks Fifth Avenue was out of my size for a jacket I wanted. I love max mara and in fact have 5 suits from them, 10 skirts and over 20 blouses. I should also so I'm only late 20s working professional. The minute I walked in the door, I was treated rudely as if I couldn't afford anything in their store. No sales person was willing to help me and when I asked for help, I was twice told that they did not have anything on sale right now. \r
Last week, the head designer of Max Mara visited Saks and I told him about my experience. He reimbursed me with $1000 of clothes credit for my experience (which I used at Saks) and I understand the people have been spoken to.\r
The clothing is great, but as a rule, just buy it at Saks.
Pros: MaxMara has amazing clothing
Cons: The service people should all be terminated, they also don't take returns (Saks does)