First let me say the reviews for MAcys Hearld Sqaure store itself have been taken down so i had to write this review here under Vision Express.
As a native Nyer, My Mom took me to Macy's as a kid, always a wonderful store with great memories. In recent years I have seen Macy's Herald Square decline. Firstly the salespeople go out of their way to ruin your day and be rude and nasty... They hate their job and their lives and take it out on the customers, they act very ""street-like"" like they are working in a dollar store in the worst area of NYC..
As a Macy's customer I have an elite visa card with them as does my Mother, we spend alot of money there.. Some examples of street like behaviour I have recieved here.. I was shopping with my Mom at Elizabeth Arden, My Mom was interested in buying an eyeliner, the salesgirl was starring at her like she wanted to beat her up the whole time, when my Mom asked simple questions she laughed in her face like my mother is an idiot, then winked at her co-worker and they both laughed for no reason at all and rolled their eyes.
2nd example of rudeness.. I tried on some clothes in the fitting room,3 items that did not fit, as I am coming out, the lady who works in the fiitting room says in a nasty tone ""NOTHING FIT""? I say ""no"", she rolls her eye at me and says ""you mean you could not find anything that fit""? and then she makes noises with her mouth at me.... I just spent $1,000 the same day on a Coach bag btw.
3rd example of rudeness.. As a Macy's elite care customer i am sent $24 certificates to use. I hand over the certificates to the cashier, she yells at me like she wants to beat me up,, ""YOU CANT USE COUPONS"".. I explain that their certificates and i can use them, she yells at me more. Had to call a manaher over who corrected her and i was able to use them.
4th example of rudeness: I was using the bathroom and the bathroom cleaning lady started screaming at the customers saying ""you're all a bunch of filthy pigs who dont clean up"" I heard a lady say she was going to report her...
As for Vision Express, I was verbally abused here for no reason by an unprofessional salesperson..
Sadly Macys has gone downhill by hiring rude, steet talk staff.
JC Penney's staff are 100% more professional and classy than Macy's. As a lifelong Macy's customer I have decided to cancel my card with them even though I am given $100's of dollars in certifcates because I spend alot of money. Its a shame but I will be shopping at JC Penney now, Lord and Taylor, and Saks.
Pros: Huge selection
Cons: Rude, low class employees