Javier Zelaya Pc

Great experience, has a nice personality, very thorough ,honest and sincere. The staff is helpful and always ready to respond . When I came from my vacation I called him as soon as I could on such a short notice and took me in on my emergency. Thank you Dr. Zelaya. more

Despite scathing reviews about wait times and rude staff, I decided to give the office a chance, After one hour (!) in the waiting room with a miserable four year old, we were taken to an exam room. A lady came in the exam room to get something and didnt even acknowledge us (didn't look in our direction). After five more minutes or so, I let my antsy daughter begin drawing on the paper on the exam bench she was sitting on. The lady came back and proceeded to tell me to stop my daughter from drawing on the paper. Her tone and look were extremely hostile. I had no problem with whatever office rules they had about the paper (however I had the idea of drawing on the paper because our primary care physician actually encourages such drawing during appointments to keep the child occupied) but I was really stunned that we had waited over an hour with no apology or explanation and then she came in with no greeting at all but rather went after my sick four year old. So I gently said we had waited over an hour and my daughter was very young. The woman said nothing and didn't look at me. I asked her if she had no comment about the wait time, and she said ""everybody's having to wait."" I asked her if she didn't want to apologize for the long wait time, and she shrugged and said ""its not my fault."" She was so rude that we left, and I asked for a refund and the Dr. to call me. I was told I would get a check in the mail. I have received no phone call and no refund. I have never walked out of an appointment (or posted a negative review) before, but it was a ridiculous waste of my time. My daughter missed school for nothing, and I had to pay a babysitter to watch my infant while we were there. And the Dr. had no interest in hearing my complaint, which I think shows an absolute lack of concern for his patients. more

Today's appointment has left me angry enough to leave a negative review, which normally I do not do. I have seen Dr. Zelaya a few times. The wait is always long (1-2 hours), which is normal for most doctors. They do book several people for the same time, though, so don't be surprised to hear someone walk in saying ""I have a 2pm appointment with Dr. Zelaya."" when you also have a 2pm appointment with him. I get it, though - if someone does not show up, they lose money and have staff, bills, etc. to pay. However, they book too many people for the same time slot often. And the billing clerk is rude. I wanted to pay with American Express, they do not accept it. Okay, I'll pay with CareCredit - no, they do not accept that as payment for ""just"" office visits. So I paid with Visa. The billing clerk walks me to the exam room and clearly she is annoyed. She fixes the exam table but leaves without a word. Dr. Zelaya tries to keep the appointment to just 5-10 minutes max (if you're lucky). He recommended a treatment last Fall for an ongoing problem I'm having, said if it continues, let's do it next time. I was there today for the ""next time"" and he kept telling me to schedule an appointment for the treatment, which is just an allergy test. I kept trying to get it done today, but he would not do it. The technician/nurse is great, and she talked with me more than Dr. Zelaya. He's nice enough, but I would like the problem resolved or treated, not to keep taking different prescriptions. I will not be going back to him again. If you just need a prescription, then maybe he's your man. Otherwise, keep looking. more

I have been visiting this doctor for almost a year now, and I never had a chance to comment on his service. After yesterdays treament , no matter how horrible my day to day went, It seems being there at skinworks makes me forget how bad my day is. I always leave happy from this doctor. I look great, I feel great, and everyone agrees. more

I've been to several places to get my eyebrows waxed from the neighborhood nail salon's to high end spas, but nowhere compares to Maria's skills at skinworks. She is both personable and gentle and really knows how to shape eyebrows to make them look there best. I highly recommend her!!! more

This doctor is a scam!! Worst experience i ever had. I didn't visited this doctor just once i went there about 5 times! Every time i come in 5-10 min earlier my appointment time, and never been taken on time! Had to wait at least an hour every single time. The receptionist was always rude, as well as doctors assistant. When i get to the room another 15 minutes of wait and then 5 min with doctor who seem like been rushing somewhere and not giving me enough attention. On my last appointment i told doctor all this and guess what? he didn't even care, he said ""Yep, Don't Like it find another doctor"" WHAT?! WORST DOCTOR EVER!! more

I have been going to Dr Z for a while now and he never ever disappoints. He takes such good care of my needs each and everytime and always welcomes questions and never rushes me. I recommend Dr z to literally ANYONE who has any skin concerns. Friendly staff, amazing esthetician ( Maria is the BEST! ) and my skin has never looked better. I really dont understand the negative reviews on here... i feel they may be written by competitors! I can imagine anyone having a negative experience when surrounded by genuine intelligent and caring staff. more

I have written a review on the wonderful services of Dr Zelaya being my dermatologist for the past couple of years, but I need to write a separate review for Maria, the aesthetician. She is the most wonderful person in this world. She is very honest, soooo easy to talk to and gives great advice. I started seeing her and Dr Zelaya around the same time couple years ago and they have helped me maintain some of my sanity. My skin is the worst kind where things that normally don't occur with doing certain things, occur with my skin. My acne looks better than t ever had in the more than a decade of having it, and now I'm having other new problems and Maria and Dr Z are working with me to fix it, like they always have. Maria takes care of my skin as if it's her own and she understand the emotional impacts of what it takes to deal with problem skin like mine. I tell her all the time if she ever moves away I am moving too because I just cannot allow anyone else to touch my skin. more

sucks starting 40's with a newly dx cancer. But Dr Z was more than helpful. On routine visit for my acne, he did a body exam .This small 'wart"" on my back that was trivialized by me and my primary doctor turned out to be a skin cancer. He called me over the weekend to inform me of the biopsy results and by the following week I was having an inoffice surgery to remove it completely. I am now a true sunblock guru and a commited pt. Highest praise. Pros: all in one doc Cons: insurance nonsense more

Dr. Zelaya is a friendly and highly intelligent doctor. Any doctor you go to, expect the same amount of waiting time. An hour or so is acceptable, you have to realize he is a SKIN doctor and there is not much to look at. Any doctors office you will be waiting hours on end and be seen for about 5 mins. Not just Dr. Zelayas office. He looks, diagnoses and perscribes medications. I was in the office for a rash, they fit me in and he told me exactly what it is. He seen me for 5 mins and that's all I expected. His products are great and inexpensive, especially since many insurances do not cover medications. I appreciate his professionalism and will return to his office and do not mind waiting. Obviously an office that is packed means he's a great doctor. more

I booked a recent visit to this office and was disappointed by my over one hour wait and not so friendly staff. The doctor (who obviously was seeing over 10 patients an hour) was running room to room as I patiently waited in his cramped waiting area. I was lured in by the slick outside advertising but unfortunately was not impressed by the time I left. I did not have a good experience. Cons: Long wait, rude staff, uncomfortable waiting area, more

I called to see if my mole removal would be covered under insurance. I told them my mole was on my back and gets constantly scratched by my clothes and clothing tags. The woman on the phone laughed at me. I couldn't believe it... first she told me only cancerous moles were covered. Then she told me if it's constantly irritated, bleeding, or even just annoying, it's covered. She doesn't know what she's talking about, and I still can't believe a staff person AT A DOCTOR'S OFFICE would laugh at somebody's question... I had been before for other mole removals and liked the service, but I am not going back. Cons: customer service more

GREAT FIND! friends and I were recently shopping @ Housingworks in Chelsea for vintage stuff. Little did we expect to find such a great Dermatologist in the area. There was a list of insurances accepted on the strorefront, ours was on the list :) We booked an appointment and just had a good experience. This Doc knows derm, & cares ( actually sat down to listen).My precancers are doing great with some in office treatment and to my surprise my son's acne is actually getting better ( I had almost given up on it) . My son had all these expensive treatments PRIOR to Dr Z, and after several visits with Dr Z ,he looks and more importantly FEELS better. more

When I first called Dr. Zelaya's office to make my appointment, right off the bat I knew that my visit would be pleasant one. The receptionist was very pleasant and informative. She was very knowledgeable about all the services I inquired about and very helpful with giving me directions on how to get there. There was no hassle or fuss. When I got to the office I was blown away by the ambiance. Think Japanese Zen. Not only is it very clean, but comfortable and serene as well. It wasn't crowded with many people or loud by any means. Again, the receptionist was very inviting and pleasant. The wait was nothing compared to other doctor's offices that I have been to. I filled out my forms and waited for about 10 minutes and I was already in the room with the doctor. Dr. Zelaya was amazing! He was very nice and comforting, not like some other doctors who like to rush you or barely ask you any questions. He was very informative and energetic, making me feel as if he wanted to rid me of my condition as much as I wanted it to be also. All in all, this place is fantastic! A sweet doctor with a staff to match! I definitely enjoyed going to his office and I recommend it to anyone out there! Plus, there is also an esthitician on staff, who does waxing, facials, and massages! I for one will definitely be making an appointment with her sometime soon (who doesn't like massages and facials?!), and I'm sure she is as nice as everyone else in Dr. Zelaya's office. This place is definitely a must! more

I FIRST WENT TO SKIN WORKS TO GET A FACIAL WITH MARIA. I REMEMBER THE DAY I WENT I HAD THIS HUGE PIMPLE, WELL NOT EVEN A PIMPLE MORE LIKE FOOTBALL ON MY FACE! SO I WAS FREAKED OUT. MARIA REALLY SPOKE TO ME ABOUT WHAT WAS MY DAILY ROUTINE AND WHAT I WAS DOING WRONG THAT WAS CAUSING SO MANY BREAKOUTS TO MY SKIN. MARIA MADE ME BE COMFORTABLE AND RELAXED WITH NO PRESSURE TO BUY OTHER PRODUCTS AND/OR BOOKING THE NEXT APPOINTMENT. DURING THE FACIAL SHE SPOKE TO ME DURING EVERY STEP AND WHAT TREATMENT SHE WAS PUTTING ON MY FACE. AND MOST IMPORTANT MAKING IT PAIN-FREE! THOSE PIMPLES COULD REALLY HURT SOMETIMES! I WOULD RECOMMEND MARIA TO ANYONE AND EVERYONE FOR A FACIAL. Pros: PEOPLE WHO REALLY CARE ABOUT YOUR SKIN more

As a long-time sufferer of cold sores, going to the dermatologist has never been a pleasant experience for me -- until I found Dr. Zelaya. He is extremely kind and compassionate. He treats the problem immediately and makes you feel great! His entire staff is very kind and efficient. Dr. Zelaya takes the pain out of going to the dermatologist. Love the new office space! more

I had gotten to the point that I was unhappy with my appearance . Maria and Dr Zelaya have rasied my self esteem by allowing me to correct my skin imperfections to the point that my skin tags have been removed and the dark spots on my face have been removed . Maria has also put me on a daily skin cleansing treatment that takes me only . I take pride in my appearance again and constantly look forward to the next treatment ....especially the soothing facials , microdermabrasion and leveling treatmonets - Thank you Maria and Dr Z for your expertise !!! more

The spa service provided by Maria was simply but the best. This was my first spa treatment so I did not know what to expect. Pros: She made me feel at ease the whole time ( first peel & facial ) more

Dr. Javier Zelaya and his team ( Maria ) are one of the best, there treatment ane attention to it clints is one of the best. I will never stop talikng to other about them. keep doing your best. more

Dr. Zelaya, more