I read all the positive and negative reviews on City Search prior to making my decision to try Graceful. At $120 for 2 hours I had to take my chances. What a great decision! Here's why: For 14 years I've had massages at well known, mid & high priced spas around Manhattan that dazzled me with decor, amenities, and aromatherapy, but were so-so in the massage application. Here, I was dazzled with the massage, which superceded everything else! I plan regular visits here! For anyone reading my review consider this and move FORWARD: Call for an appointment & be specific about your need so there's no confusion, i.e., ""$120 for 2 hrs, strong hands-I need deep tissue work, etc..."" (it doesn't alter the price). Don't be discouraged by the grafitti on the front door, or unkempt staircase leading to this 2nd floor spa - Don't get me wrong, you will pause, as I did, LOL, but don't let it stop you. Graceful is all about the actual massage, not the decor. Also, smile and be friendly with the young receptionists. That's it. My masseuse was Amy who is tiny in size but has hands of steel! My shoulder muscles were so hard they felt like bone, but she kneaded them steadily to softness, (which probably took all of the first hour)! NEVER has this been done so well! Oh, there are no walls, but curtains between rooms, and there's only 1 bathroom. All that said, don't sweat the small stuff. Keep in mind, three days later, I'm still mush!
Pros: Massage technique, pricing, ambiance, staff.
Cons: Entryway is intimidating, bathroom lighting is too dim.