Farmers Insurance - Bay Ridge Agency Llc

George Gambino with his excellent customer service and professionalism was very pleasant to work with , he handed me down to one of his sales associate Andy feldman who was superberb in his information on all the vehicles on the floor and the one i was interested in , very informative and detailed . which was great !! great dealership , even the finance dept was great very pleasant to me and my son . more

I have been buying and leasing cars from Elizabeth Polanco @ Bay Ridge Honda for over 10 years. I have to say its like buying from my own family no hassle or pressure in anyway. Elizabeth Is a true professional sales representative, she took her time and answered every question. Two things that really impressed me was that she knew every little thing about my 2014 Odyessy and she really took her time to explain to my wife how every thing worked. My wife has been driving her 2003 Odyessy for over 10 years so the thought of driving the new one was very scary to her but after Elizabeth went over every little detail, sometimes 2 & 3 times until my wife understood it 100% more

I heard about Bay Ridge Honda through a friend but never thought that I would travel from Dutchess County NY to Brooklyn. My experience at Bay Ridge confirmed that I made the right choice. The customer service was exemplary on every level; from the receptionist to our fabulous salesman, Igor, to all the employees that went out of their way to ask if we would like coffee, were we being helped, did we need directions home, etc. For me, buying a car has always been a stressful experience but I actually look forward to going to Bay Ridge because you feel like you're among friends and you leave knowing that your needs were heard and you're driving away in the right vehicle for you. My family now has 3 Hondas from Bay Ridge and I have no plans to end my relationship with them. more

GREAT PLACE TO GET A CAR OR GET A CAR SERVICED. WE'VE BEEN GOING THERE FOR YEARS AND HAVE ALWAYS BEEN SATISFIED. THANK YOU BAY RIDGE HONDA! more

I just purchased a 2009 Honda Civic. I had the pleasure to work with Jeff Goldberg. Mr. Goldberg was very insightful and helpful throughout the process in purchasing my vehicle. I feel it was an excellent choice to have gone to Bay Ridge Honda since I was provided great customer service. I will recommend this dealer. Janine more

Unbelievible service. The worst. Waited for 4 hours just to get into the shop. Stay away from this place!!! more

Unbelievible service. The worst. Waited for 4 hours just to get into the shop. Stay away from this place!!! more

impossible charges for work. Went in with an electrical problem due to dead battery. They said I needed a new battery and alternator. Total bill? $950! $950! How often would you expect to get ripped off through this dealership! more

impossible charges for work. Went in with an electrical problem due to dead battery. They said I needed a new battery and alternator. Total bill? $950! $950! How often would you expect to get ripped off through this dealership! more

I hate sales men so its just another place where they are annoying too. Place is well kept. Staff alittle old but prices are decent. Shop around. Theres always better deals somewhere. Good luck more

I hate sales men so its just another place where they are annoying too. Place is well kept. Staff alittle old but prices are decent. Shop around. Theres always better deals somewhere. Good luck more

STAY AWAY !! from Bay Ridge Honda, specially from their pre-owned dealer. I went in last week April 20,2011 looking for a pre-owened Honda Fit, after gruelling negotiation they finally reduced $500.00 to match what a near by dealer with less miles was offering. Well the red light went on when I was refused the request to speak to the financial mager about my loan approval and to obtain MY credit score by salesman SAL and his manager ROBERT. I spent countless time asking to speak to someone about my loan, SAL said that whatever I wanted to speak to the finance department about I could tell him and he would ""deliver"" my message.I still cant understand why soo much SNEAKINESS, also their $895.00 dealership fee is beyond outrages I was being charged for the cleaning of the car. Finally, I decided they were too sneaky !! they have horrible customer service, no regards to what the customer's request so I called off the deal. The day I called to obtain my $400.00 used to initially hold the car they refused to give it to me until I return ""their"" receipts (what stores ask for a receipt back?) since I live more then an hour away and $20.00 worth of tolls I called to see if I send ""their"" receipt back through certified mail, if i can finally be refunded, 4 messages later, no call back !! I even called the owner Bob Sebob and he said this is not of his matter !!!! bottom line my dear readers save yourself the frustration DO NOT BUY FROM THESE SNEAKS ! more

STAY AWAY !! from Bay Ridge Honda, specially from their pre-owned dealer. I went in last week April 20,2011 looking for a pre-owened Honda Fit, after gruelling negotiation they finally reduced $500.00 to match what a near by dealer with less miles was offering. Well the red light went on when I was refused the request to speak to the financial mager about my loan approval and to obtain MY credit score by salesman SAL and his manager ROBERT. I spent countless time asking to speak to someone about my loan, SAL said that whatever I wanted to speak to the finance department about I could tell him and he would "deliver" my message.I still cant understand why soo much SNEAKINESS, also their $895.00 dealership fee is beyond outrages I was being charged for the cleaning of the car. Finally, I decided they were too sneaky !! they have horrible customer service, no regards to what the customer's request so I called off the deal. The day I called to obtain my $400.00 used to initially hold the car they refused to give it to me until I return "their" receipts (what stores ask for a receipt back?) since I live more then an hour away and $20.00 worth of tolls I called to see if I send "their" receipt back through certified mail, if i can finally be refunded, 4 messages later, no call back !! I even called the owner Bob Sebob and he said this is not of his matter !!!! bottom line my dear readers save yourself the frustration DO NOT BUY FROM THESE SNEAKS ! Liked: NOTHING Disliked:MISLEADING, REFUSE TO REFUND HOLD, poor customer service, do not return calles, refuse to speak to you on the phone, outrages dealer fees even other dealers say is a total rip off. more

I had my mind made up on leasing a 2011 Honda Civic. The salesman, Robert Scarpaci, and I came to an agreement of $139 per month. I left with the understanding that the car will be ready the next day. When I called the next day to discuss the insurance and the pick up time, Robert told me that my credit was bad and the bank would not approve of the $139 month payments. I told him to cancel the deal and refund my deposit. He countered by asking if I would be able to get a cosigner. I told him no and reiterated that I wanted to cancel the deal and get a refund of my deposit. Long story short, he finally got the message and said that he would cancel the deal and reverse the deposit transaction. A week later, I did not see the refund in my account. I called and left voicemails that were never returned. I finally called and asked to speak to a manager when the receptionist, Cassandra, told me that Robert was on vacation. The manager took my information and assured me that he would take care of the refund right away. When I did not see the refund in my account, I went to the dealership and met with the manager who miraculously produced a receipt for the refund. I am waiting to see if the money will be back in my account within two to three business days as promised. Just f*ing horrible. more

I had my mind made up on leasing a 2011 Honda Civic. The salesman, Robert Scarpaci, and I came to an agreement of $139 per month. I left with the understanding that the car will be ready the next day. When I called the next day to discuss the insurance and the pick up time, Robert told me that my credit was bad and the bank would not approve of the $139 month payments. I told him to cancel the deal and refund my deposit. He countered by asking if I would be able to get a cosigner. I told him no and reiterated that I wanted to cancel the deal and get a refund of my deposit. Long story short, he finally got the message and said that he would cancel the deal and reverse the deposit transaction. A week later, I did not see the refund in my account. I called and left voicemails that were never returned. I finally called and asked to speak to a manager when the receptionist, Cassandra, told me that Robert was on vacation. The manager took my information and assured me that he would take care of the refund right away. When I did not see the refund in my account, I went to the dealership and met with the manager who miraculously produced a receipt for the refund. I am waiting to see if the money will be back in my account within two to three business days as promised. Just f*ing horrible. more

Went to Bay Ridge Honda today. I have purchased many Hondas over the years (one a year on average), even worked for a Honda dealership many years back. Today was the worst sales experience I have ever had at a Honda dealership. I went in Sunday afternoon, totally ready to complete a transaction on a Honda CR-Z. First of all, the initial salesman I was greeted by and worked with was very nice, but then, another salesman, who was nice as well - seemed to hi-jack me as a customer from the other salesman which was very off-putting. I made it very clear, I wanted a CR-Z in gray, wanted to test drive, and buy today. After spending an hour, I was told that they couldn't test drive on Sundays - per the sales manager because of the ""union"" as the support staff doesn't work on Sundays. I have never heard of this in my life. During my time there - they kept asking me - hey, how about an Accord, or a Fit, or we got a 2010 Acura TL on trade - NO! I want CR-Z. I simply don't get this. I would have loved to have a customer that knew exactly what they wanted, and was ready to buy in the same day. Instead, they ignored what I kept saying, and then had every excuse why they couldn't have a car ready to drive. What? Did they not pay their insurance for the dealer plates or something? So, I had to speak to the sales manager (I love that - ""let me have your speak to my manager"") What? Why? I am here ready, right now, and you want me to speak to your manager, because now I am leaving the dealership because you guys have no clue what you're doing? The manager didn't even extend a handshake, just the lame excuse that it's Sunday and they can't do test-drives. Whatever. So, I left. When in my car, the salesman ran out - and said - ""my manager said that I guess we screwed up and he will personally go get the black navi crz from the garage"" - if you're serious and ready to buy right now. HELLO! I DON""T want BLACK, I DON'T want Navi. What the heck? I told him that they don't listen to their customers and they've wasted enough of my time. CLUELESS. more

Went to Bay Ridge Honda today. I have purchased many Hondas over the years (one a year on average), even worked for a Honda dealership many years back. Today was the worst sales experience I have ever had at a Honda dealership. I went in Sunday afternoon, totally ready to complete a transaction on a Honda CR-Z. First of all, the initial salesman I was greeted by and worked with was very nice, but then, another salesman, who was nice as well - seemed to hi-jack me as a customer from the other salesman which was very off-putting. I made it very clear, I wanted a CR-Z in gray, wanted to test drive, and buy today. After spending an hour, I was told that they couldn't test drive on Sundays - per the sales manager because of the "union" as the support staff doesn't work on Sundays. I have never heard of this in my life. During my time there - they kept asking me - hey, how about an Accord, or a Fit, or we got a 2010 Acura TL on trade - NO! I want CR-Z. I simply don't get this. I would have loved to have a customer that knew exactly what they wanted, and was ready to buy in the same day. Instead, they ignored what I kept saying, and then had every excuse why they couldn't have a car ready to drive. What? Did they not pay their insurance for the dealer plates or something? So, I had to speak to the sales manager (I love that - "let me have your speak to my manager") What? Why? I am here ready, right now, and you want me to speak to your manager, because now I am leaving the dealership because you guys have no clue what you're doing? The manager didn't even extend a handshake, just the lame excuse that it's Sunday and they can't do test-drives. Whatever. So, I left. When in my car, the salesman ran out - and said - "my manager said that I guess we screwed up and he will personally go get the black navi crz from the garage" - if you're serious and ready to buy right now. HELLO! I DON"T want BLACK, I DON'T want Navi. What the heck? I told him that they don't listen to their customers and they've wasted enough of my time. CLUELESS. more

Went to Bay Ridge Honda today. I have purchased many Hondas over the years (one a year on average), even worked for a Honda dealership many years back. Today was the worst sales experience I have ever had at a Honda dealership. I went in Sunday afternoon, totally ready to complete a transaction on a Honda CR-Z. First of all, the initial salesman I was greeted by and worked with was very nice, but then, another salesman, who was nice as well - seemed to hi-jack me as a customer from the other salesman which was very off-putting. I made it very clear, I wanted a CR-Z in gray, wanted to test drive, and buy today. After spending an hour, I was told that they couldn't test drive on Sundays - per the sales manager because of the "union" as the support staff doesn't work on Sundays. I have never heard of this in my life. During my time there - they kept asking me - hey, how about an Accord, or a Fit, or we got a 2010 Acura TL on trade - NO! I want CR-Z. I simply don't get this. I would have loved to have a customer that knew exactly what they wanted, and was ready to buy in the same day. Instead, they ignored what I kept saying, and then had every excuse why they couldn't have a car ready to drive. What? Did they not pay their insurance for the dealer plates or something? So, I had to speak to the sales manager (I love that - "let me have your speak to my manager") What? Why? I am here ready, right now, and you want me to speak to your manager, because now I am leaving the dealership because you guys have no clue what you're doing? The manager didn't even extend a handshake, just the lame excuse that it's Sunday and they can't do test-drives. Whatever. So, I left. When in my car, the salesman ran out - and said - "my manager said that I guess we screwed up and he will personally go get the black navi crz from the garage" - if you're serious and ready to buy right now. HELLO! I DON"T want BLACK, I DON'T want Navi. What the heck? I told him that they don't listen to their customers and they've wasted enough of my time. CLUELESS. more

Well, I have never looked the devil in the eye until I dealt with Craig Bono at Bay Ridge Honda. He confused us, manipulated us, threatened and dismissed us, he looked right in my eyes and lied ... ultimately he ripped us off every way he could. This was after we signed papers for a car and then was old that oops, they sold it to someone else. If you smell the scent of sulfur when visiting Bay Ridge Honda you know from which office it is coming from. I would say that I hope they rot in hell but that is obviously already happening. more

Well, I have never looked the devil in the eye until I dealt with Craig Bono at Bay Ridge Honda. He confused us, manipulated us, threatened and dismissed us, he looked right in my eyes and lied ... ultimately he ripped us off every way he could. This was after we signed papers for a car and then was old that oops, they sold it to someone else. If you smell the scent of sulfur when visiting Bay Ridge Honda you know from which office it is coming from. I would say that I hope they rot in hell but that is obviously already happening. more