if they don't have it, they'll order it for you. they really take the time to come up with different solutions that could help you--they don't just try to sell you something that you won't wind up needing/liking afterwards. when our dog had fleas, we went in thinking we needed to buy a flea bomb for our apt. the manager there was so helpful and nice and really took the time out to find out why we thought we needed that, and came up with alternatives that were much less trouble and healthier for us and our dog! everyone who works there is awesome.
Pros: they will bend over backwards
Cons: very small space