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Businiess name:
Better Business Bureau
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Review by:
citysearch c.
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Review content:
DIGITELL WIRELESS in the TUCSON mall is So Bogus. I have overage charges which were about $800.00 plus. Due to me purchasing a device, and using it at I was directed, I was gived this outrageous Bill. I have been in to this store several times (about 6 times) and I have Spoke to the manager several times. I am pleased with the effort given at the stores managerial level. However, the DISTRICT MANAGER has either ignored the situation, disregarded my claim, or simply is unwilling to assist in my situtation. \r
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When I signed up for this additional device, I had a blackberry with UNLIMITED text. But I was lead to believe that my new device I could text with as part of my addtional $50 increase per month. I have spent over 12 hours on the Phone with the Verizon corporation, and and addtional 6hours at two Digitell Locations.\r
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They gave me bad information which is understandable, it happens. They have addmitted this, yet they wont clear my account. I have had my phone turned off which is very embarrasing. I have two kids under the age of Four and one on the way. What if something happens and I need to make a call for medical or even baby sitting arrangements. The DISTRICT MANAGER of DIGITELL WIRELESS in the Greater Tucson Area is for lack of better words NOT COMPASSIONATE to the pleas of PAYING Consumers. I would not recommend ANY using their services because if there is an Issue, you wont be contacted. \r
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I have spent more time on the phone with the Verizon than my wife the past 3 months. Yes this has been since MARCH!\r
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Go ALL OTHER CARRIERS
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