The Mercer Hotel is in a great location and a great building. My compliments end there. The price of the place is insane and some members of the hotel's staff think they are God's gift to humanity. They are rude, arrogant and unsmiling. Why? I've stayed in so many great hotels that are made great by the service. This one lives off its location, facility, and high-visibility clients. Why anyone would ever return to this place eludes me. It is like eating at a high-priced restaurant where the food is no good, but the ambiance is nice. If a luxury hotel comes with great sheets but rude service, what good is it? Really, unless rude people make you feel self-important, look for an alternative hotel that comes with a smile.
Pros: I love SOHO and this is at the heart of SOHO. The lobby is very nice to sit in.
Cons: Worst 'luxury hotel' service ever. Even the general manager is all too self-important.