I usually love Thai Basil, but never again after tonight. It was a delivery nightmare. I ordered some food around ten o'clock, thinking that some Thai would be the perfect way to end the evening. At 10:45, I got a phone call saying to come downstairs, the delivery guy was waiting. I went downstairs.. no delivery guy. Okay, maybe he was lost. I called the 646 number back and told them there was no one outside. The person on the phone (a woman, who was not the delivery person) insisted that the delivery guy was outside, then insisted I was at a different address (even though I checked the order later and they had the correct info). After a couple minutes of back and forth, she screamed, ""I don't care! I don't care!"" several times before hanging up on me.
Nonplussed, I called the restaurant. The woman there told me the guy was on his way, that all was well, and she would speak to the person who had yelled at me. Fine. I waited. At 11:15, the food still hadn't arrived and I was ravenous, so I called again. The same woman told me that the delivery guy had left a half hour before and that she didn't know where he was. Made sense, considering the 10:45 phone call. She didn't seem to care when I pointed out that my food would be cold by the time it arrived.
At 11:20, my doorbell finally rang. I considered not tipping the delivery guy, but it didn't seem to be his fault so I tipped him. As I was closing the door, the woman from the restaurant called and told me that the delivery person didn't have my phone number and that was why it took so long. Um. How did they manage to call me at 10:45 without my phone number? The woman on the phone only asked if all the food had arrived (it had) and gave me an attitude when I told her it was cold. After an hour and a half of waiting (and becoming steadily hungrier), I was more than disappointed.
There are other Thai restaurants in the neighborhood and I would go to any of them before ordering again from this place.
Pros: The food is usually so good.
Cons: Rude service, ridiculous wait time, COLD food.