""High end"" is the understatement of the year. If I could give this place 0 stars I would. Don't waste your time on this old, and miserable, frigid...
Unhelpful, they don't understand anything, they're really difficult to work with, only want you to do what they like and don't make room for suggestions even if you're unhappy they try to convince you it's 'what you want'.
Plain mean. So if you're looking for class or elegance, I'd say-stay away.