Stereo Exchange

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627 Broadway (at nr. Houston St.)
New York, NY 10012

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(212) 505-1111
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Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Stereo Exchange - New York, NY
Reviews
( 16 )
( 5 )
( 2 )
( 3 )
( 6 )

Best

It's really a great place to visit and buy hi-end audio and video devices. They have outstanding products from the best brands. I had fast e-mail answers, technical support for th...

Worst

Tempting looking high end audio products in the window, however the service inside is the worst I have ever come across in a "audiophile" store. I would actually recommend you vis...

Great gear, no hassles 6/13/2007

After reading the previous reviews, I'm not sure if I got lucky or what. Went in for a 5k stereo system and came out with a kick-butt system. The salesman was extremely knowledgeable and personable. Went to a couple of other high-end shops in the city before this visit and SE was by far the least pretentious (especially compared to Sound by Singer). Highly recommended. Pros: Huge selection, freindly atmosphere Cons: none that I can think of more

Lousy and rude 4/1/2007

I stopped by to check out some $3k speakers. The salesman was rude and clearly didn't want to spend any time with me. He tried to baffle me with the usual hifi showroom nonsense. I couldn't leave quickly enough. I took my money to Lyric Hifi on the Upper East side, where in a relaxed, non pressured and calm environment, they gladly relived me of it. Pros: Extensive range of products Cons: Rude. Used car salesmen on staff. more

Lousy and rude 4/1/2007

I stopped by to check out some $3k speakers. The salesman was rude and clearly didn't want to spend any time with me. He tried to baffle me with the usual hifi showroom nonsense. I couldn't leave quickly enough. I took my money to Lyric Hifi on the Upper East side, where in a relaxed, non pressured and calm environment, they gladly relived me of it. Pros: Extensive range of products Cons: Rude. Used car salesmen on staff. more

downhill alert 6/20/2005

Had a home theater installation a year ago total was about $15k. I got taken on overcharges for cables and incredibly stupid mistakes they made on the original estimate for installation. Im not sure if the mistakes were intentional, but thats irrelevant. There were obvious omissions and they should have known better. In the past 6 months, I have needed service assistance twice. Forget it, at least from SE. That is, unless youre willing to wait 4 weeks or more for service. Ive been hearing the line, We have a 4 week waiting period for a technician, for a year. That started with the installation I should have run to the internet from the onset. I ended up going to outside sources and paying for service that would have been covered under warranty if I was willing to be without a system for up to a month. Pros: equipment prices Cons: service, service, service more

downhill alert 6/20/2005

Had a home theater installation a year ago total was about $15k. I got taken on overcharges for cables and incredibly stupid mistakes they made on the original estimate for installation. Im not sure if the mistakes were intentional, but thats irrelevant. There were obvious omissions and they should have known better. In the past 6 months, I have needed service assistance twice. Forget it, at least from SE. That is, unless youre willing to wait 4 weeks or more for service. Ive been hearing the line, We have a 4 week waiting period for a technician, for a year. That started with the installation I should have run to the internet from the onset. I ended up going to outside sources and paying for service that would have been covered under warranty if I was willing to be without a system for up to a month. Pros: equipment prices Cons: service, service, service more

Scarily bad 7/8/2004

Tempting looking high end audio products in the window, however the service inside is the worst I have ever come across in a "audiophile" store. I would actually recommend you visit this shop for the experience, the rudeness from the "oompa-loompas" working there would actually be fun if you were in the mood. The place is also surprisingly quite a dive (reminiscent of a discount shoe store in a forgotten shopping mal. I assume they must be polite to someone or they would never sell anything, perhaps they pucker up if they have seen you on TV? I am a frequent visitor to New York and I can only hope this is not the norm for this type of store, perhaps I am spoilt being used to dealing with friendly staff in the UK. I also find New Yorkers to be amongst the most polite and pleasant people I have met anywhere so I know this behaviour is not the norm. A living breathing advertisement for mailorder! more

Great store 11/7/2002

I went in and was a bit overwhelmed by the products, but the friendly and very knowledgeable sales staff and custom installation experts put together the perfect home theater for me on a price scale that I was comfortable with. Pros: Location, Large Variety more

Great store 11/7/2002

I went in and was a bit overwhelmed by the products, but the friendly and very knowledgeable sales staff and custom installation experts put together the perfect home theater for me on a price scale that I was comfortable with. Pros: Location, Large Variety more

great store 6/30/2002

Great at custom installation. Friendly and knowledgaeble salespeople and a variety of products. more

great store 6/30/2002

Great at custom installation. Friendly and knowledgaeble salespeople and a variety of products. more
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Editorial
  • Sells audio and home theater products from Sony, Bose, Meridian and more.

  • 10/17/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Fri, 11am-7:30pm; Sat, 10:30am-7pm; Sun, noon-7pm
  • Payments: American Express, Visa, Diner's Club, Master Card
  • Neighborhoods: NoHo, Downtown
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