Len's Appliance Service

My fridge stopped working after Sandy. The service that I received has been horrendous and for a 2 hour job I received a $425 for labor. For two weeks i am trying to talk to somebody to understand WHY and also why they left my wine cooler off and did not turn it back on - the temperature in the wine cooled was 75 degrees for more that a week.... more

Last weekend my Viking refrigerator went out after a power outage in my area. I called a local repair service and was told they could not send a technician for 4 days. I called Lens appliance service and they scheduled an appt for the next day. The technician showed up exactly the time he had promised. One of the parts I needed was not in stock. They ordered it for me and had it shipped overnight. The owner brought it to my house and installed it on his way home so I would not be without a refrigerator for the weekend. He noticed my built in refrigerator had not originally been installed correctly, and was in jeapordy of tipping over and hurting someone. He spent alot of time adjusting it and bolting it to the wall. He really went above and beyond! I would highly recommend them to anyone. more

I've used Lens Applinaces twice. The first time when I purchased a new heating/cooling unit. Then again 2 years later when the AC broke (compressor). They charge $75 for a house call to see what is wrong and then that gets applied to the cost of your repair(s). My unit needed a part that they were not able to get their hands on but instead of sharing this information with me, the owner, kept telling me that the part was coming. Weeks were passing and we were in the middle of a heat wave with my apartment for sale...and no part. I considered going elsewhere but they already had my $75 and kept telling me that the part was coming. After 7 weeks of waiting, the part finally came. The man who does the installations and repairs is a great, helpful, young man. The owner of the shop is old and grumpy and lied to me on several occasions regarding the ETA on my part...which needless to say, I did not appreciate. If he had been honest or up front with me, I could have planned better or made other arrangements. I did not appreciate being left in the dark. more

Writing to say we had a very good experience with Len's repair of our Viking refrigerator. (That said, I'll never buy a Viking appliance again.) Pros: parts on hand; knowledgeable staff; committed to service Cons: pricey (but everyone is) more