Knowledge of Staff (5) = Excellent, when I can get help, they always know what they are talking about.
Inventory (5) = Well stocked always find what I need
Price = (3) Competitive in town ( plus, who competes with their comprehensive camera/supply inventory) but high compared to online retailers
like B&H ( where you don't pay tax and the base price is usually lower to begin with)
The reason for the low score? I am rarely treated well even if I can actually get someone to notice me standing there. I have been in numerous time on different days so I can't blame it on the busy day syndrome. Although the staff is very knowledgeable, their attitude and service is just terrible. I work in the photo industry and have many friends of various ages/ genders/ levels of profession who share similar stories of rude and disrespectful sales people. I have a friend who won't step foot in Glazer's opting for the longer drive to Kenmore Camera ( and I must say I was treated very well up there as well.)
However there are two sales people I have dealt with directly who are the exception to this review. If you do have to go in ask for:
Mark Vercammen
Lyle Rothenberg
They are both the shining stars in the muck of poor customer service.
I know I didn't offer specific instances but all of them are long winded and lead to this review. I still stop by Glazer for film, small items, and to look at new merchandise but prefer to shop with B&H Photo for most items. I don't mind paying extra to support the locals but Glazer's poor customer service on top of higher prices just doesn't sit well with me.
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