Granted, I'm not really into clubs, but for a while this was the only one in Nashville that I would go to, and I went fairly often. Two or three times a month, sometimes more. I often brought friends who were visiting from my hometown. It has a lot of variety with 5 different levels. Each level has its own attitude, so you're getting something new at each level. However, when I had a complaint, the manager was rude and customer service was obviouly low on his priority level. I complained because there was a $10 cover charge, but they had closed off at least 2 levels. I felt this was unfair, since I had expected to experience 5 levels, and my favorite was one of the ones that was closed. If I had known this, I probably wouldn't have come in, especially at $10. I didn't want to stick around, either. So, I asked the manager to refund my payment. He refused. I didn't understand this, since I had only been there a few minutes. If I had waited an hour before complaining, I wouldn't have expected restitution. I calmly tried to reason with him and explained my position, but it was like talking to a wall. I doubt he was even listening, much less considering what I had to say. Customer service is more important to me than anything, and when the manager refused to recognize the situation, I left and haven't returned since.
Pros: Lots of variety
Cons: Poor conflict resolution
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