Bishop Plumbing, Heating And Cooling, Inc

I called Bishop on MON September 28th, 2009 to come in for a re-piping job (need to raise 4 boiler hot water cast iron pipes to finish my basement). They asked for $79.95 just to send a truck and I agreed. Before they sent the truck I asked twice their truck be equipped with the right replacement pipes such that once we agree on the work they can get started. Little did I realize they are using this as bait. Once they showed up on TUE (09/29/09), Johnny S., the 'manager' and his junior in-training colleague immediately said they cannot do it but need to charge me a diagnostic fee of $343.50. They asked me to sign some 'waiver' papers (should have known better something was wrong) and promised to get back to me on the details and quote by end of WED 09/30/09. Before they left I ask John how many days will it take and he said ""Oh! this is a very complicated job and will take many many days and the copper pipe to replace the cast iron pipe is VERY EXPENSIVE!!!"". Didn't call back by end of WED as they promised and no detail plan for me to review. I called them THR 10/01/09 morning around 8am and Johnny S. told me he was on an emergency WED and 'worked really late WED night to finish my quote...'. He then asked for two more hours to give me a quote. I don't believe he has done anything at all on my quote. I told him don't spend the two hours for I don't want to pay for it and don't want to go with them. In 5 minutes, John S. called back in a retaliatory way and told me that to raise 4 pipes will cost me $15,000 (yes, 15 thousand!!??) for they are union plumber and I can get the $341.30 credit back if I do it. Bishop wants to charge me 15 thousand for they are union plumber just to raise 4 cast iron pipes??? Seems like their quote is to scare me off and make an easy and dishonest $343.50. Note that initially John S. wanted to add the $79.99 on top of the $343.50 and after I argued back then he took it out as a 'courtesy'. Complained to Diane, Bishop's person handling complaint on this fraudulent practice, but she didn't really help but kept saying that they have spent the time. I then asked for the details of my quote to see why they are charging me $15,000.0 to raise the 4 cast iron hot water pipe but to no avail. If I pay for $343.50 for some diagnosis, shouldn't I get some detail proposal/plan in return? Not just a phone call asking for $15,000.0. This is a very indecent and fraudulent sales practice and stay away from this Bishop Plumbing. Cons: Dishonest and way-over-the-line quote to get your quote $$$$ more

I called Bishop on MON September 28th, 2009 to come in for a re-piping job (need to raise 4 boiler hot water cast iron pipes to finish my basement). They asked for $79.95 just to send a truck and I agreed. Before they sent the truck I asked twice their truck be equipped with the right replacement pipes such that once we agree on the work they can get started. Little did I realize they are using this as bait. Once they showed up on TUE (09/29/09), Johnny S., the 'manager' and his junior in-training colleague immediately said they cannot do it but need to charge me a diagnostic fee of $343.50. They asked me to sign some 'waiver' papers (should have known better something was wrong) and promised to get back to me on the details and quote by end of WED 09/30/09. Before they left I ask John how many days will it take and he said "Oh! this is a very complicated job and will take many many days and the copper pipe to replace the cast iron pipe is VERY EXPENSIVE!!!". Didn't call back by end of WED as they promised and no detail plan for me to review. I called them THR 10/01/09 morning around 8am and Johnny S. told me he was on an emergency WED and 'worked really late WED night to finish my quote...'. He then asked for two more hours to give me a quote. I don't believe he has done anything at all on my quote. I told him don't spend the two hours for I don't want to pay for it and don't want to go with them. In 5 minutes, John S. called back in a retaliatory way and told me that to raise 4 pipes will cost me $15,000 (yes, 15 thousand!!??) for they are union plumber and I can get the $341.30 credit back if I do it. Bishop wants to charge me 15 thousand for they are union plumber just to raise 4 cast iron pipes??? Seems like their quote is to scare me off and make an easy and dishonest $343.50. Note that initially John S. wanted to add the $79.99 on top of the $343.50 and after I argued back then he took it out as a 'courtesy'. Complained to Diane, Bishop's person handling complaint on this fraudulent practice, but she didn't really help but kept saying that they have spent the time. I then asked for the details of my quote to see why they are charging me $15,000.0 to raise the 4 cast iron hot water pipe but to no avail. If I pay for $343.50 for some diagnosis, shouldn't I get some detail proposal/plan in return? Not just a phone call asking for $15,000.0. This is a very indecent and fraudulent sales practice and stay away from this Bishop Plumbing. Pros: none Cons: Dishonest and way-over-the-line quote to get your quote $$$$ more

I called Bishop on MON September 28th, 2009 to come in for a re-piping job (need to raise 4 boiler hot water cast iron pipes to finish my basement). They asked for $79.95 just to send a truck and I agreed. Before they sent the truck I asked twice their truck be equipped with the right replacement pipes such that once we agree on the work they can get started. Little did I realize they are using this as bait. Once they showed up on TUE (09/29/09), Johnny S., the 'manager' and his junior in-training colleague immediately said they cannot do it but need to charge me a diagnostic fee of $343.50. They asked me to sign some 'waiver' papers (should have known better something was wrong) and promised to get back to me on the details and quote by end of WED 09/30/09. Before they left I ask John how many days will it take and he said "Oh! this is a very complicated job and will take many many days and the copper pipe to replace the cast iron pipe is VERY EXPENSIVE!!!". Didn't call back by end of WED as they promised and no detail plan for me to review. I called them THR 10/01/09 morning around 8am and Johnny S. told me he was on an emergency WED and 'worked really late WED night to finish my quote...'. He then asked for two more hours to give me a quote. I don't believe he has done anything at all on my quote. I told him don't spend the two hours for I don't want to pay for it and don't want to go with them. In 5 minutes, John S. called back in a retaliatory way and told me that to raise 4 pipes will cost me $15,000 (yes, 15 thousand!!??) for they are union plumber and I can get the $341.30 credit back if I do it. Bishop wants to charge me 15 thousand for they are union plumber just to raise 4 cast iron pipes??? Seems like their quote is to scare me off and make an easy and dishonest $343.50. Note that initially John S. wanted to add the $79.99 on top of the $343.50 and after I argued back then he took it out as a 'courtesy'. Complained to Diane, Bishop's person handling complaint on this fraudulent practice, but she didn't really help but kept saying that they have spent the time. I then asked for the details of my quote to see why they are charging me $15,000.0 to raise the 4 cast iron hot water pipe but to no avail. If I pay for $343.50 for some diagnosis, shouldn't I get some detail proposal/plan in return? Not just a phone call asking for $15,000.0. This is a very indecent and fraudulent sales practice and stay away from this Bishop Plumbing. Pros: none Cons: Dishonest and way-over-the-line quote to get your quote $$$$ more

they are total unprofessional business people. they are out only to make money! if you want to go broke, call bishop - and their repairs don't last! Pros: negative 1000 Cons: big ones more

they are total unprofessional business people. they are out only to make money! if you want to go broke, call bishop - and their repairs don't last! Pros: negative 1000 Cons: big ones more

they are total unprofessional business people. Pros: negative 1000 Cons: big ones more

Had them come in to check a leak in a second floor shower. Was told immediately (before they even looked at the shower or went upstairs) that the wall would have to be opened. I said the builder had fixed it before with just a washer. After a half hour, the plumber came down and said he would have to tear down the wall for $1200, and no wall repair included. I said no and he charged me $300. I called another plumber who identified the problem as a shower head that needed a touch of silicone putty -- which he told me I could do myself for 5.95. The second plumber (the Irish plumbers) didn't even charge for the visit. . more

Had them come in to check a leak in a second floor shower. Was told immediately (before they even looked at the shower or went upstairs) that the wall would have to be opened. I said the builder had fixed it before with just a washer. After a half hour, the plumber came down and said he would have to tear down the wall for $1200, and no wall repair included. I said no and he charged me $300. I called another plumber who identified the problem as a shower head that needed a touch of silicone putty -- which he told me I could do myself for 5.95. The second plumber (the Irish plumbers) didn't even charge for the visit. . more

Had them come in to check a leak in a second floor shower. Was told immediately (before they even looked at the shower or went upstairs) that the wall would have to be opened. I said the builder had fixed it before with just a washer. After a half hour, the plumber came down and said he would have to tear down the wall for $1200, and no wall repair included. I said no and he charged me $300. I called another plumber who identified the problem as a shower head that needed a touch of silicone putty -- which he told me I could do myself for 5.95. The second plumber (the Irish plumbers) didn't even charge for the visit. . more

I called for an estimate to replace a sump pump - There was no mention of costs for an estimate. They are trying to charge me $79 to come out and give an estimate. Their cost for replacement was over $800 - I got the same job done- with a better pump for $250/ .What a deal- They don't ever have to do any work - just collect the estimate costs. Also, they are trying to collect through an agency for the $79. Would you like to do business wiuth such a bunch of ripoff artists? Forewarned is forarmed Pros: none Cons: Ripoff artists more

I called for an estimate to replace a sump pump - There was no mention of costs for an estimate. They are trying to charge me $79 to come out and give an estimate. Their cost for replacement was over $800 - I got the same job done- with a better pump for $250/ .What a deal- They don't ever have to do any work - just collect the estimate costs. Also, they are trying to collect through an agency for the $79. Would you like to do business wiuth such a bunch of ripoff artists? Forewarned is forarmed Pros: none Cons: Ripoff artists more

I called for an estimate to replace a sump pump - There was no mention of costs for an estimate. They are trying to charge me $79 to come out and give an estimate. Their cost for replacement was over $800 - I got the same job done- with a better pump for $250/ .What a deal- They don't ever have to do any work - just collect the estimate costs. Also, they are trying to collect through an agency for the $79. Would you like to do business wiuth such a bunch of ripoff artists? Forewarned is forarmed Cons: Ripoff artists more

We were asking for a ""free"" estimation. The operator said they can do that, and sent a plumber the next day. However, we soon received an invoice in mail from them asking for $79.99 ""inspection fee"". I called the company, asking them why they charge us They said their recorded phone conversation indicates that we agree to pay the 79.99 inspection fee. I am in disbelief since my wife told me when she call she only asked free estimation (if it were not free, we would have skipped it). I asked to listen to the recorded phone conversation myself. I told them that I can go to their company to verify it, and if what they said is true, I will pay the bill right there and offer my apology. However, they turned down my offer and said they could not share the record with me and if I don't pay, they would have to keep sending the bill. What a honest plumber!!!!! Oh, almost forgot, their quote is as twice as much others. more

We were asking for a "free" estimation. The operator said they can do that, and sent a plumber the next day. However, we soon received an invoice in mail from them asking for $79.99 "inspection fee". I called the company, asking them why they charge us They said their recorded phone conversation indicates that we agree to pay the 79.99 inspection fee. I am in disbelief since my wife told me when she call she only asked free estimation (if it were not free, we would have skipped it). I asked to listen to the recorded phone conversation myself. I told them that I can go to their company to verify it, and if what they said is true, I will pay the bill right there and offer my apology. However, they turned down my offer and said they could not share the record with me and if I don't pay, they would have to keep sending the bill. What a honest plumber!!!!! Oh, almost forgot, their quote is as twice as much others. more

We were asking for a "free" estimation. The operator said they can do that, and sent a plumber the next day. However, we soon received an invoice in mail from them asking for $79.99 "inspection fee". I called the company, asking them why they charge us They said their recorded phone conversation indicates that we agree to pay the 79.99 inspection fee. I am in disbelief since my wife told me when she call she only asked free estimation (if it were not free, we would have skipped it). I asked to listen to the recorded phone conversation myself. I told them that I can go to their company to verify it, and if what they said is true, I will pay the bill right there and offer my apology. However, they turned down my offer and said they could not share the record with me and if I don't pay, they would have to keep sending the bill. What a honest plumber!!!!! Oh, almost forgot, their quote is as twice as much others. more

I asked Diane PRIOR to her sending a service person out about the charges. She says it'll be "$79.95 for me to send a person out plus the cost of parts and labor, which he will tell you once he gets there." Diane never mentioned the possiblity of a $243 (flat) charge for the diagnosis. Brian, the service guy, is the one that sprung the diagnosis charge on me. So now, we're talking $320 just to get a diagnosis. I told him to leave the house after arguing with them both for 30 minutes. Then after the arguing, Brian was then willing to start replacing parts based on MY knowledge of prior repairs and similar issues and forego diagnosis completely. Did this company beam in from Mars? Where is customer service... the pride in one's profession? Hello, I've hired THEM to tell me what's wrong and fix it and not be side-swiped with surprise "diagnosis" fees. Learn to talk more clearly about what I should expect to pay, should I decide to hire them, and we would have been fine. Had I known the $79.95 did not include diagnosing the issue - I would never of had them come out and kept shopping. Then, to make matters worse, as I was telling Brian to leave my house, he starts throwing around the "legal" threats, because I refused to pay the $79.95. I was provided no service. I knew something was wrong when at the very beginning of the service call, Brian started going through all the legal waivers over contracts he wanted me to sign off on. Good thing I kept probing on what the ultimate costs were...I ultimately got the issue fixed for $200 vs. the likely $500+ Bishop would have wanted. more

I asked Diane PRIOR to her sending a service person out about the charges. She says it'll be "$79.95 for me to send a person out plus the cost of parts and labor, which he will tell you once he gets there." Diane never mentioned the possiblity of a $243 (flat) charge for the diagnosis. Brian, the service guy, is the one that sprung the diagnosis charge on me. So now, we're talking $320 just to get a diagnosis. I told him to leave the house after arguing with them both for 30 minutes. Then after the arguing, Brian was then willing to start replacing parts based on MY knowledge of prior repairs and similar issues and forego diagnosis completely. Did this company beam in from Mars? Where is customer service... the pride in one's profession? Hello, I've hired THEM to tell me what's wrong and fix it and not be side-swiped with surprise "diagnosis" fees. Learn to talk more clearly about what I should expect to pay, should I decide to hire them, and we would have been fine. Had I known the $79.95 did not include diagnosing the issue - I would never of had them come out and kept shopping. Then, to make matters worse, as I was telling Brian to leave my house, he starts throwing around the "legal" threats, because I refused to pay the $79.95. I was provided no service. I knew something was wrong when at the very beginning of the service call, Brian started going through all the legal waivers over contracts he wanted me to sign off on. Good thing I kept probing on what the ultimate costs were...I ultimately got the issue fixed for $200 vs. the likely $500+ Bishop would have wanted. more

I asked Diane PRIOR to her sending a service person out about the charges. She says it'll be ""$79.95 for me to send a person out plus the cost of parts and labor, which he will tell you once he gets there."" Diane never mentioned the possiblity of a $243 (flat) charge for the diagnosis. Brian, the service guy, is the one that sprung the diagnosis charge on me. So now, we're talking $320 just to get a diagnosis. I told him to leave the house after arguing with them both for 30 minutes. Then after the arguing, Brian was then willing to start replacing parts based on MY knowledge of prior repairs and similar issues and forego diagnosis completely. Did this company beam in from Mars? Where is customer service... the pride in one's profession? Hello, I've hired THEM to tell me what's wrong and fix it and not be side-swiped with surprise ""diagnosis"" fees. Learn to talk more clearly about what I should expect to pay, should I decide to hire them, and we would have been fine. Had I known the $79.95 did not include diagnosing the issue - I would never of had them come out and kept shopping. Then, to make matters worse, as I was telling Brian to leave my house, he starts throwing around the ""legal"" threats, because I refused to pay the $79.95. I was provided no service. I knew something was wrong when at the very beginning of the service call, Brian started going through all the legal waivers over contracts he wanted me to sign off on. Good thing I kept probing on what the ultimate costs were...I ultimately got the issue fixed for $200 vs. the likely $500+ Bishop would have wanted. more

I hired Bishop to fix a broken waste pipe outside the foundation of my home. They fixed it and I was happy with their quick response but afterwards everytime it rained I would get seepage in my basement around the waste pipe / wall area. I told them about it and they refuse to take resposibility. I talked to my city manager and they said they did not back fill it properly. They put back the clay and dirt leaving lots of voids instead of using the correct mixe of agragate, sand whatever. It will cost me as much to fix this mess as i paid Bishop. Don't call this company if you want things done correctly. more

I hired Bishop to fix a broken waste pipe outside the foundation of my home. They fixed it and I was happy with their quick response but afterwards everytime it rained I would get seepage in my basement around the waste pipe / wall area. I told them about it and they refuse to take resposibility. I talked to my city manager and they said they did not back fill it properly. They put back the clay and dirt leaving lots of voids instead of using the correct mixe of agragate, sand whatever. It will cost me as much to fix this mess as i paid Bishop. Don't call this company if you want things done correctly. more