We were asking for a ""free"" estimation. The operator said they can do that, and sent a plumber the next day. However, we soon received an invoice in mail from them asking for $79.99 ""inspection fee"". I called the company, asking them why they charge us They said their recorded phone conversation indicates that we agree to pay the 79.99 inspection fee. I am in disbelief since my wife told me when she call she only asked free estimation (if it were not free, we would have skipped it). I asked to listen to the recorded phone conversation myself. I told them that I can go to their company to verify it, and if what they said is true, I will pay the bill right there and offer my apology. However, they turned down my offer and said they could not share the record with me and if I don't pay, they would have to keep sending the bill. What a honest plumber!!!!! Oh, almost forgot, their quote is as twice as much others.
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