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Colonial Van Lines - 275 Reviews - 8795 W McNab Rd #103, Fort Lauderdale, FL - Moving Reviews - Phone (800) 356-1855

Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321
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(800) 356-1855

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Colonial Van Lines - Fort Lauderdale, FL

Reviews

( 173 )
( 54 )
( 9 )
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( 39 )

Best

Our moving experience was great with Colonial Van Lines. We moved our move dates three time with no issues. Everyone was polite and professional. We highly recommend them to anyon...

Worst

Find ANY other mover if you can... * We were misled by several members of the support team regarding their policies * I could not get any sort of guarantee on the pricing un...

Find ANY other mover if you can... 11/24/2018

Find ANY other mover if you can... * We were misled by several members of the support team regarding their policies * I could not get any sort of guarantee on the pricing until AFTER the move was complete * Our main point of contact couldn't guarantee a pickup date even 48 hours from the move "window" * Most emails went responded to for several days if they were answered at all * When I tried to cancel our move, I was met with unprofessional hostility and had to remind the associate several times that I was calling to cancel * It took 4 days to cancel our move after various phone calls and emails more

DO NOT USE THIS COMPANY! 10/9/2018

This is a horrible company. They made such amazing promises to us and broke almost every single one of them. Firstly they lied when they CONFIRMED when the movers would come which threw off our entire schedule forcing us to get a hotel with a newborn and two cats. The movers themselves, outsourced which we were told wouldn't be a thing, were soooooooooo unprofessional. They complained about packing things we had specified, complained how heavy our mattress was, and overall were aggressive. They also smoked in the bed of the truck amongst all my furniture, and caused numerous other damages with their mishandling of our items. I've never had a more stressful move. This company is also refusing to give us the compensation we are asking for. If you don't prefer stress and like your things do not use this company. more

Moved from Sonoma Ca. to La Conner Washington Moving reference number 306646-cv-a 5/22/2018

Our moving experience was great with Colonial Van Lines. We moved our move dates three time with no issues. Everyone was polite and professional. We highly recommend them to anyone looking for a moving company. We thought there prices were good bargain too. I give them a 5 star rating Keith Liimatta more

Moving with Colonial Van Lines 4/20/2018

Moving with Colonial Van Lines was the best move we ever made in 62 years. Fast, efficient and courteous with no damage to our 200 boxes and 7 rooms of furniture (including Antiques). They even moved my husbands antique micro sports car. Marilyn Scharpf 304895-CV-A more

Very happy customer! 2/13/2018

Very happy with this professional and affordable moving company. Great customer service. Our account manager was always in regular contact and would always call us back same day. The whole process was quite painless. Only critique is some screws were missing from our bed frame when it arrived. more

Best Move 2/2/2018

With more than 20 moves under my belt, I consider myself an expert on every type of move, and CVL is the best company I’ve worked with. My daughter and her family found out on 12/22 that they had 10!days to make an interstate move in order to start a new job. I spoke with David at 3 pm on Friday afternoon before Christmas and had the move scheduled and contract signed by 5. The customer service and quality management folks stayed in close touch with me (paying for the move) and my daughter. The moving crew was great—careful, fast and really pleasant, even unloading in bitter cold on New Years Eve. I would like to think my moving days are done, but I would not hesitate to use CVL or recommend them to anyone, more

bad company, do not do business with!!!! 1/29/2018

Worst company in the world! Do not use if your life depended on them! They took my deposit and never showed up for the move. They have changed to move date on me four times and never called to cancel or anything. They keep giving me the run around and transferring me to other people in the company or just hanging up on me. They are less than happy to refund any of my original deposit. I now have to get my lawyer involved because this company is so incompetent. more
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines

Excellent work! 1/11/2018

The job that was done was excellent. The follow up was very thorough.My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job. Job number The job that was done was excellent. The follow up was very thorough.My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job. Job number (275599-CV-A) more

Great move 1/5/2018

I had a great move with this company over this holiday seaon. They handled my personal items with care. Very professional service. more

I was impressed Job 270314-CV-A 12/22/2017

Colonial Van Lines was very professional throughout the move. They made every thing easy. The movers were professional and I was pleased and surprised that they took the time to individually wrap the furniture. I was impressed. And on delivery at the other end I was told that the movers did a wonderful job and everything was received in good condition. I would recommend Colonial Van Lines. They said it would probably take from December 20 to January 3rd for items to be delivered. However items were picked upon December 18 and delivered at their destination more than 1000 miles away on December 21. more

Cross Country 11/26/2017

I was moving across country and used Colonial Van Lines. The movers at the beginning of my move and the movers at the end of my move were absolutely professional, helpful, and fun. I would definitely use them again! more

Acceptable Service 10/25/2017

Acceptable service more

Jersey Shore to Fort Myers Florida 10/20/2017

Colonial Van Lines was professional and prompt at every step of the process. Our belongings were packed with care and their communication with us was informative and comforting. more

Good Experience but do your research 10/5/2017

I moved from Boston - L.A and Colonial Van Lines (CVL) did a solid job. And the costumer service was great at getting back to me quickly and answering questions, even though the delivery portion of my move was taking place literally during hurricane Irma and CVL's offices are in Florida. Their price was $1000 less than Allied or Mayflower which I liked. Really the only reason I do not give 5 stars is as follows: It is important to know CVL is a moving broker and MAY or MAY NOT be actually moving your stuff with their own trucks and movers. This means you should definitely ask your CVL customer service rep for the name of the subcontractor as soon as possible so you can look up reviews of their services. The subcontractor I had from my move was Cal Van Lines. I was originally was very stressed about my move as Cal Van Lines had pretty bad reviews online. Like pretty bad. My CVL rep said not to worry because their subcontractors are held to a higher standard when going through CVL. This put my mind at ease and Cal Van Lines did a decent Job. The driver called me the night before pick up and asked if he could come a day later as he was in Ohio and had a 10 hour drive to Boston. This wasn't doable for us as we were leaving the morning after pickup. The driver said OK and showed up next day only about 90 minutes after the originally scheduled time. They were great guys but were rough going down the stairs with our boxes, stacking them on a dolly and clunking the dolly down each step. Nothing was broken but about 85% percent of the furniture had some sort of scratch or gash on it. And thats why I give 4/5 stars. In summary CVL was great and their price better than Mayflower and Allied, which I liked, but the subcontractor slightly damaged quite a bit of our furniture. Also make sure to get the driver's cell phone number so you can call for an update! more

FIVE STAR 9/27/2017

The main reason for the five star rating is because of the driver that we had for the move. He was very friendly and seemed very concerned about making this move as easy as possible for us. The driver was very kind and very hard working as well as the extra help with the move. Job# 17875-CV-A more

Stop / Beware / Don't hire this Company 8/14/2017

I contracted Colonial Van Lines to move my household items including my 861 pound Harley Davidson, they say it’s no problem. At 6:30PM the day of the move they tell me they can’t move the bike I think this is call breach of contract. I scheduled 3 different dates for delivery and 3 TIMES I WAS STOOD UP. When they do finally show up. They don’t have the proper certificates for the weight of the load. When I refuse to pay because they don’t have the proper documentation, I am THREATEN WITH them leaving with my belongings, or unloading the truck and leaving everything in the driveway .Nothing that I was told at contract that actually happen, I had to interface with the actual mover since this company brokers out the actual move, they were nowhere to be found. When I called for help with all the confusion at the time of delivery, they were closed. I emailed James Alexidor and here it is a week later I have not heard back from anyone. This company is a scam, and they play the game well. They have all the reasons and excuses when something goes wrong. And if you ask to speak to a higher authority, you are told NO. Save yourself the pain, take my experience which is all documented, DON’T USE THIS COMPANY more

First timer 8/4/2017

I found the overall experience very good; movers we're pleasant and careful with our belongings. The schedule and pic up had a bit of a hitch which is the reason for four stars instead of five more
Owner response
Owner response 8/17/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

they were great! 7/15/2017

I had a great experience with Colonial Van Lines. I was coordinating a complicated move, getting my elderly forgetful mother from her location across the country to the town I live in. Colonial had great communication, great customer service, great moving tips. They were flexible where I needed flexibility. They showed up on time, were polite/helpful/friendly, and delivered on time. Plus gave me a great rate (and yes I shopped around). Cannot say enough good things about my experience with this company. Would happily recommend them to anyone. more
Owner response
Owner response 8/17/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Smooth Move 7/6/2017

From the first call to the follow-up after my things were delivered, I had great communication from my rep. with the moving company. I had already booked American Van Lines 30 days in advance, then less than a week before the move, they informed me that they didn't have a truck available until 3 days after my scheduled date. I called Colonial Van Lines and they came through. more
Owner response
Owner response 7/7/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Florida to Pennsylvania 7/3/2017

55605892-CO-A)----I was satisfied with the pick up and delivery of my furniture that traveled from Florida to Pennsylvania. The pick men did their job in a timely manner. The delivery men were very professional with the delivery. I did have to wait for the delivery longer than I expected because of the distance but was satisfied when delivered. I was very pleased with the staff at Colonial Van Lines that kept me informed through the move. I believe it was Patrick that took care of a change that had to be made and he acted quickly and professionally. I would recommend Colonial Van Lines to others. I would give them a 5 star rating. more
Owner response
Owner response 7/7/2017
Maria, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines
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Owner Message

  • Welcome to Colonial Van Lines. We’re a long distance moving company deeply dedicated to providing professional services to our clients. We strive to offer the best long distance moving services in the country. You’ll never have to wonder what you’re going to get when you work with Colonial Van Lines. Our team offers detailed processes that allow you to know exactly

    what to expect. Whether you are enlisting us for moving services or some professional packing help, or storage services, we’ll break down our processes from start to finish so you know what to expect, and what you’ll need to do. This helps make your move more manageable and stress-free and makes it easier to get where you’re going without a headache.

Additional information

  • Hours:

    M-F 9:00am - 7:00pm Saturday: 10:00am - 5:00pm Sunday: Closed
  • Payments:

    Cash, Check, Visa, Master Card, Debit Card
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