Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

Worst company in the history of companies 6/30/2014

Please, please, please, look at their horrible BBB rating and the reviews they have not falsely scattered on sites. This company does not return calls and changes dates multiple times. They say "it's within your window" every time they change your date, yet again, on the day OF the anticipated pickup or delivery (we had major problems on both ends). I would not recommend this company to anyone ever and hope they experience a major company restructure soon. This is the most unprofessional, unreliable, and inconsistent experience of my life. The repeated lies of promised call returns (had to initiate contact almost every time) and repeated date changes are infuriating. more
Owner response
Owner response 7/8/2014
Colonial Van Lines Relocation regrets to hear of your dissatisfaction with the services rendered for your relocation. With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. Call us at 800-456-0882. We urge you to contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues. Thank you, Colonial Van Lines Relocation Division.

Clolonial Van Lines is GREAT!! 6/28/2014

Job #54965125-CO-A. We used Colonial for our move from Michigan to Texas and all the staff were awesome! They helped with all my questions before, during, and after. I would definitely use them again!! more
Owner response
Owner response 7/8/2014
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

excellent moving job, smooth move 6/26/2014

The company was very reliable, courteous and efficient. They kept in contact and were helpful throughout the entire process. I would recommend this company. By Fran more
Owner response
Owner response 6/30/2014
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

2nd Time Even Better than 1st! 6/23/2014

My wife and I used Colonial for our move from California to Wisconsin and again from Wisconsin to Florida. The account manager, drivers, and movers are all very professional, responsive to your needs, and get the job done. We've had the big names move us before and they were less professional every time! For reference our Job#: 55024004-CO-A more
Owner response
Owner response 6/27/2014
Our team is elated to learn of your satisfaction with the services rendered throughout your relocation. We appreciate the opportunity to have played a role in your relocation and for your efforts made in sharing your experience with the public. Thank you for your business and we wish you the very best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Colonial Van Lines May review 6/17/2014

Job#: 55031771-CO-A. We Highly recommend Colonial to you and others. Definitely will use again next time. Staff is thorough and courteous. During this stressful period Marcus and crew made all our timing smooth and the movers were professional, prompt and personable throughout this experience. We packed ourselves and not one piece was broken in 10,000 lbs. . Saved thousands comparing quotes from Laguna Hills Ca to Atlanta Ga area . They will call often to make sure your Happy and on schedule..Thanks Colonial for a stress free handling of our household! more
Owner response
Owner response 6/23/2014
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Stress Free Moving 6/17/2014

D. Bernloehr Job # 55030850-CO-A: I was very concerned about how to proceed with this move, not having moved for forty years. Leah, my contact, helped me and calmed me down. The movers arrived on time and proceeded very professionally to load my items and continued to deliver and unload just as professionally. Explaining the whole process to me and all the paperwork necessary. Arriving at Redmond earlier than expected, my daugther was in the middle of an appointment and they waited patiently for her to come home. They unloaded my boxes and furniture carefully, and stacked in an organized fashion. My daugthér relaxed while thèy unloaded, then signed some papers saying she received shipment. I have started unpacking and have found no damaged items. I will highly recommend Colonial Van Lines Relocation to friends and family. It truly is No Stress Moving Sincerely, Deaetta Bernloehr more
Owner response
Owner response 6/23/2014
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division.

No Stress Moving 6/17/2014

I was very concerned about how to proceed with this move, not having moved for forty years. Leah, my contact, helped me and calmed me down. The movers arrived on time and proceeded very professionally to load my items and continued to deliver and unload just as professionally. Explaining the whole process to me and all the paperwork necessary. Arriving at Redmond earlier than expected, my daugther was in the middle of an appointment and they waited patiently for her to come home. They unloaded my boxes and furniture carefully, and stacked in an organized fashion. My daugthér relaxed while thèy unloaded, then signed some papers saying she received shipment. I have started unpacking and have found no damaged items. I will highly recommend Colonial Van Lines Relocation to friends and family. It truly is No Stress Moving Sincerely, Deaetta Bernloehr more
Owner response
Owner response 6/23/2014
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division.

Courteous, Prompt, Honored Their Comittments, Great Service 6/17/2014

Colonial Van Lines Relocation is the most professional and courteous moving company I have ever met. In fact, their professionalism and attention to details exceeds nearly every other business I deal with. Whenever a Colonial Van Lines associate said they would call or follow up, they did. Their drivers were on time and very polite. They know what they are doing! They kept every promise and provided the best moving experience I have ever had. Colonial Van Lines Relocation is a model of quality other companies should imitate. Way to go Colonial! more
Owner response
Owner response 6/23/2014
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Colonial Van Lines Moving coast to coast 6/16/2014

Job#: 55031771-CO-A. We Highly recommend Colonial to you and others. Definitely we use next time. Staff is thorough and courteous. During this stressful period Marcus and crew made all our timing smooth and the movers were professional, prompt and personable throughout this experience. We packed ourselves and not one piece was broken in 10,000 lbs. from Laguna Hills Ca to Atlanta Ga area .Thanks Colonial for a stress free handling of our household! more
Owner response
Owner response 6/23/2014
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Amazing Moving Experience 6/6/2014

Job#: 55044823-CO-A First time I have used Colonial Van Lines, it most definitely will not be the last! I moved my great grandmothers bedroom furniture from WI to my sister's house in NC. It was the most efficient moving experience I have ever had. All I did was call Colonial Van Lines, give them my information and sit back and relax. My move was quickly quoted, arrangements made and followed up on by very helpful and friendly people. Colonial Van Lines kept in constant contact with me up to, including and after the move. The truck personnel were extremely efficient, friendly and treated my shipment with extreme care. It arrived in NC on time, as promised and unloaded just as satisfactorily as the pick-up. I could not be happier with the level of professionalism I have received. I have a second cross country move already established and a third on the horizon. I recommend Colonial Van Lines to anyone!! more
Owner response
Owner response 6/10/2014
Our team here at Colonial Van Lines Relocation would like to thank you for the time you have taken to share your feedback with the public. We are pleased to hear of your satisfaction with the services rendered throughout your move and we appreciate the opportunity to have played a role in your relocation process. Thank you for choosing Colonial Van Lines Relocation and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Colonial Van line 6/5/2014

The driver, and customer services were courteous. Positive attitudes, and provided me with answers to all my questions and concerns. For a worry free move, I'd use Colonial van lines again, and would recommend to family and friends. more
Owner response
Owner response 6/10/2014
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you, Colonial Van Lines Relocation Division.

A very satisfied customer 5/19/2014

This the second time I have used Colonial for an across the country move (>1000 miles) in the last two years. I was impressed with the ease and professionalism the first time and that was confirmed on my second move. I will use them again and have recommended them to friends. more
Owner response
Owner response 5/20/2014
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation Division and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division

Exceptional C/Svc in short-notice cross-country move! 5/15/2014

Attentive to every detail, the exceptional customer service we received by Colonial Van Lines and their moving team made this cross-country move a DELIGHT! Marcus M & Theresa C kept us informed every step of the way and there were NEVER any surprises!!! Thank you CVL for the BEST customer service we've had in years! more
Owner response
Owner response 5/20/2014
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Nice move 5/6/2014

I just moved from Indiana to San Antonio. I needed to move withing a week. Colonial is brokerage company and I had to pay up front almost half of the money. So I was wondering if people will show up and actually move us. They hired local people from Saint Louis and they were fun and hard working. I received plenty phone calls to check up on the progress and make sure I was satisfied. I had to pay the reminder in cash upon unloading which is helpful to know. It is possible not to have your bank in the new area. I was ready for it. Job#:55014367-CO-A Stania Stukel more
Owner response
Owner response 5/20/2014
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

moved from il to ga 4/17/2014

movers showed up and loaded everything and moved it to Georgia. movers were pleasant and professional. more
Owner response
Owner response 5/20/2014
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Happy with our move from Illinois to TX 4/16/2014

Everything happened as planned and we were kept well informed by the movers and truck driver. more
Owner response
Owner response 5/20/2014
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Terrible move!!!! Beware of this company!!!!! 4/14/2014

This company showed up late, had to get additional packing supplies and an additional truck during packing. Our selves and our neighbors ended up packing the truck ourselves until 6am, because they only sent 2 people for a large move. The driver left in the middle of our move and flew to Miami for a D.O.T. training class, abandoning our items at a local truck stop. We made many calls to the company with no solution given to us. we finally convinced CVL to let the other mover drive the trucks over and we ultimately unpacked ourselves and reassembled all of our furniture until 2 am. We still had to pay in full to receive our goods and when we called to dispute the service we told that the driver never left because the truck could not be unloaded if that were true. These people are liars and will make your move more difficult and stressful than doing it yourself. Do yourself a huge favor- do not hire these scam artists!!! more
Owner response
Owner response 5/21/2014
We are truly sorry for the inconveniences that you incurred during your relocation process. We would like the opportunity to address your issues but based on the information provided we are unable to locate your account and unfortunately we could not investigate this matter. As we strive for complete customer satisfaction we urge you to call us at 1-800-456-0882 so that we may review your account and address any concerns you may have. Again, we apologize for failing to meet your expectations and we hope to hear from you regarding your concerns. Sincerely, Colonial Van Lines Relocation Division.

East coast move 3/27/2014

Moved from South Carolina to PA. Everything was handled in a timely fashion. Had no problems and the customer service was very good. I'd recommend them for your move. more
Owner response
Owner response 5/20/2014
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation Division and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division.

Cross Country move 3/18/2014

Colonial has been great from beginning to end. I moved from Seattle, WA to Cincinnati, OH. Communication before hand was great. They were there when they said they'd be and the movers were great packing up. They arrived when they said would with all materials in same condition. I would definitely use them again. Job #54942367 more
Owner response
Owner response 5/20/2014
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Excellant Experience 3/18/2014

Using Colonial was definitely one of the best decisions we made in selecting a moving company. Their people are courteous and professional, answer all of your questions accurately and are with you every step of the way from pick up to delivery. Angel was wonderful, if he was out on a day we called, someone either answered our concerns or he followed immediately when he was able. Also, the company that delivered was great. Colonial really cared and we will use them on future moves. Rick M. more
Owner response
Owner response 5/20/2014
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.
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