STOP STOP STOP
Don't think about Colonial Van Lines. They have a hard time telling you the truth. They are a Broker moving company. TheY hire trucks all over Country, they don't own 200 of them, they sign agreements with other movers. My pick up was 4 days late, My delivery was 28 days later. It was supposed to arrive in 5 days. I had to contact the U.S. Department of Transportation Federal Motor Carrier Administration to get my goods. The boxes were broken and crushed.
I'm still waiting for missing items 3 weeks later. Each time you call you speak to someone else in Customer service. My account representative responded to me when I asked who was the vice president of Colonial Van Lines, I don't work exactly for ColonialVanlines. They were smart not having her as an employee. I knew more about my move before she did.I couldn't get reimbursed by insurance since I signed the papers saying PBO next to items. (Packed by owner) When I paid specifically for them to pack items as I paid for third party insurance, which became voided and they wouldn't pay since it stated packed by the owner. They packed the items, they lost the items but I got screwed by them.I had to live for 4 weeks with no clothes, bed or dinnerware. They said it would be delivered in 5 days--so we had clothes for 5 days, not 4 weeks. They were good about it they gave us $40 a day after 15 days. I didn't go very far. I'm warning you - Do Not trust these people. I can give you a dozen different people I spoke to they all gave me different stories. I'm warning you!!!!!!
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