Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

1-2-3-Move 2/18/2015

Our recent move was very organized and stayed on task thanks to Colonial Van Lines. Their staffs, including your own personal concierge/contact person, help to keep everything in order and keep you on task for what needs to be done with each step of the move. I knew up front what my costs would be, how to update what would be included in the move, when movers would be there, and when my belongings would be delivered. The team that came to my home and packed my belongings were courteous, efficient, and careful packing my items. The team that came to my new location were also courteous, efficient and careful unloading an placing my items. Thanks Colonial! (Job 55173097-CO-A) more
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Owner response 2/19/2015
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Happy customer 2/18/2015

Colonial Van Lines were professional and moved our furniture in a timely manner. more
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Owner response
Owner response 2/19/2015
Our team is elated to learn of your satisfaction with the services rendered throughout your relocation. We appreciate the opportunity to have played a role in your relocation and for your efforts made in sharing your experience with the public. Thank you for your business and we wish you the very best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great move 2/15/2015

Our experience with our move went very smoothly. We were kept informed every step of the way by our representative Dana she was,professional and concerned that we were pleased with move. Both moving crews we're very professional. Bottom line we were very please with our move from Arizona to Florida. Albert & Mary Ann more
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Owner response 2/18/2015
Our team is elated to learn of your satisfaction with the services rendered throughout your relocation. We appreciate the opportunity to have played a role in your relocation and for your efforts made in sharing your experience with the public. Thank you for your business and we wish you the very best at your new location. Sincerely, Colonial Van Lines Relocation Division

Excellent Experience 2/11/2015

In late January 2015 my fiancée and I moved from Knoxville TN to Bridgeport CT. We were very impressed with Colonial's customer service and attention to us as clients. Our moving team was polite, professional, efficient, and took excellent care of our belongings. Overall, it was great, hassle-free experience and we will definitely use Colonial's services for any future moves. (Job#: 55168607-CO-A) more
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Owner response 2/16/2015
Colonial Van Lines Relocation Division extends our sincerest gratitude for allowing us the opportunity to coordinate your relocation. We thank you for your business and wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Job # 55162578-CO-A 2/5/2015

The movers showed up when they stated they would and packed our home in a timely manner. They delivered our household goods at our convience and placed all the boxes and furniture where we asked. They explained the paperwork to us so all we had to do was relax and enjoy our new home. more
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Owner response 2/9/2015
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division
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Relocating from Pennsylvania to North Carolina 1/21/2015

Job#: 55149721-CO-A We moved from Pennsylvania to North Carolina. I was pleased with the constant updates. The men where courteous and professional. I would recommend Colonial Van Lines to my friends and family. Thank you! more
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Owner response 1/22/2015
Our team would like to extend our sincerest gratitude for your efforts made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

AVOID AT ALL COSTS! 1/17/2015

This was by far my worst experience ever with a moving company. They tried to extort more money, broke TV's, Horrible Customer Service (or lack there of) from LaBusha. All around I would AVOID AT ALL COSTS THIS COMPANY OR ANY OF ITS subsidiaries. more
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Owner response 1/19/2015
Colonial Van Lines Relocation Division regrets to hear of your dissatisfaction with the services rendered for your relocation. With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. Call us at 1-800-456-0882. We urge you to contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues. Thank you, Colonial Van Lines Relocation Division

Great Moving Experience 1/16/2015

My experience with Colonial was both prompt and professional. From the inception of the order until the unloading of the last box, Colonial provided an amazing service. The movers were professional and took great care with my items. All of my questions were answered satisfactorily and each of my concerns were met with great attention and action. I even received a refund for being under the weight quoted. I think this demonstrates Colonial’s commitment to expert service and integrity as a business. I would strongly recommend using Colonial for your next move. Job#: 55167943-CO-A more
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Owner response 1/19/2015
Our team is elated to learn of your satisfaction with the services rendered. We wish to extend our sincerest gratitude for your efforts made in sharing your experience with the public as well as the recommendations made. Should you ever require moving services in the future, your business is always welcomed here at Colonial Van Lines Relocation Division. Thank you for your business and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Stress free move 1/15/2015

Professional company that we would recommend to family and friends. They kept us informed and helped walk us through the move from start to finish. The moving team were fast and friendly and made sure our belongings were kept protected all the way. Thanks again! Job #615449764300 more
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Owner response 1/19/2015
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you. Colonial Van Lines Relocation Division

Mover from VA to FL 1/10/2015

Job # 55147779-CO-R1 We recently moved from Fredericksburg, VA to Dade City, Fl. Overall our experience with Colonial Van Lines was very good. All representatives from Colonial communicated with on a regular basis throughout our entire move. We got quotes from several companies and Colonial offered the best price. The subcontractor (Ocean Moving & Storage) they used to pack, load, store, and deliver our household goods was excellent. Except for the fact the truck they sent was not large enough to accommodate our goods, the crew from Ocean was great. They were congenial and professional. It took longer to pack and load than we expected but the crew took great care with all our items and we had only minor damage to a couple of items upon delivery. Colonial worked very diligently with us to accommodate the delivery date we requested. Overall our experience with Colonial was very good, stress free and we would use them again. more
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Owner response
Owner response 1/13/2015
Colonial Van Lines Relocation Division extends our sincerest gratitude for allowing us the opportunity to coordinate your relocation. We thank you for your business and wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

MV from IL to GA 1/9/2015

Glad it is over. Could not have done it without the movers. Thanks more
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Owner response
Owner response 1/13/2015
Our team is elated to learn of your satisfaction with the services rendered throughout your relocation. We appreciate the opportunity to have played a role in your relocation and for your efforts made in sharing your experience with the public. Thank you for your business and we wish you the very best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great Move 1/8/2015

The whole move was a great experience. The furniture was protected and they set all the furniture up where we wanted them placed. Nice and friendly movers. The price we thought was kind of expensive, however; this was the first interstate move we had, so we really didn't have anything to compare it to. Other than that, it was a great service. Job#: 55158551-CO-A more
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Owner response 1/8/2015
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation Division and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division

Excellent moving experience 1/8/2015

We had an excellent moving experience with Colonial Van Lines. All of my expectations were met: they arrived on time, they boxed up all of my belongings in a timely and professional manner, they were courteous, they delivered on time, and unpacked in a timely manner. We will definitely use them again for future moves! Job# 55157049-CO-A more
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Owner response
Owner response 1/13/2015
Our team would like to express our sincerest gratitude for your efforts made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you the absolute best at your new location. Thank you for your business! Sincerely, Colonial Van Lines Relocation Division

Horrible .. Will never consider them again! 12/27/2014

Each day we waited for a week while Colonial promised our things would be picked up that day, movers showed up Christmas morning, didn't bring a truck large enough after me telling the sells rep I'm in a wheelchair & didn't know what all was in the attic. Half of my stuff is still in another state with Collonial promising they would pick it up for days after the other pickup. Driver was rude & demanded more money after colonial gave us s balance. I had to call the police. With this company they will tell you anything to get off the phone, they never return phone calls .. At this time we have paid out $5,000 plus dollars still waiting on other truck they gave us a max price quote price of $3,400-3,600... Looks like we will have $8,000 in this move. Sad! more
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Owner response
Owner response 12/30/2014
On Behalf of the team at Colonial Van Lines Relocation Division we want to extend our apologies for the troubles you underwent moving with us. We are making genuine attempts to rectify your situation as we are always working diligently to ensure that all of our customers are satisfied with our services. Unfortunately, this has not been the case with you. We are aware that you would like to remain anonymous; however, we would like to speak with you to resolve this issue. We assure you that this is not a feigned concern. We can resolve this pressing matter if you would kindly provide us with your job # ID. Call us at (1-800-351-2523.) and we will handle your case. Sincerely, Colonial Van Lines Relocation Division

AJ (job# 55092967-CO-A) 12/3/2014

The move was excellent in every way. They were prompt in answering the phone or returning calls. Pleasant, polite, and genuinely concerned about exceeding expectations. The moving company crew was very professional, fast, and hard working. Most importantly my furniture was picked up and delivered on time, as promised. No damage. The cost was reasonable compared to others. I was called several times before and after the furniture delivery to make sure I was satisfied and to address any questions. I will use Colonial Van Lines again without hesitation. more
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Owner response
Owner response 12/8/2014
Our team would like to thank you for the effort made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division
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Al to la 11/19/2014

Best moving experience ever. Quote was almost to the penny, knowledgable, friendly, courteous staff. Highly recommend this co and would never use any other company. Colonial is dependable, knowledgable and affordable. more
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Owner response
Owner response 11/20/2014
Our team is elated to learn of your satisfaction with the services rendered throughout the duration of your relocation. We appreciate the opportunity to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Very professional company, will use them again . Highly recommended! 11/14/2014

From the initial estimate to the day of the move, they made the process super easy & fast. Our initial contact Christoper Wright gave us an aggressive quote and met competitor's prices. Our job number was 55147002-CO-A. Everything was exactly timed and we were continuously informed on phone by the case manager, Aisha Blaze about the process. Once, the movers arrived, we were very impressed with how hard the two men worked. They showed up on time, followed directions, and worked very quickly. we were surprised with the great work effort they put into moving our belongings. We received our stuff in around 36 hours from pickup to delivery (NY to NC). Everyone from the marketing department, financial department, to moving department were very responsive and hard working. Very professional company, will use them again . Highly recommended! more
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Owner response
Owner response 11/17/2014
Our team would like to extend our sincerest gratitude for your efforts made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great Moving Company! 11/6/2014

Made our move very smooth. Took good care of items. Professional staff! Pick up and delivery date we on point. Great pricing. more
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Owner response
Owner response 11/11/2014
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you. Colonial Van Lines Relocation Division

Great company! 11/3/2014

Amazing job moving my homes across the Country! will go with this company again! more
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Owner response
Owner response 11/5/2014
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you. Colonial Van Lines Relocation Division

Dont Do It 11/3/2014

I have already sent my review. They responded by wanting me to call if I am a real customer. I waited on hold 11 minutes and never got to speak with anyone. My job # is 55116507. I did manage to speak to someone in billing today to see if my account had been resolved and they informed my they cant answer billing question because they don't handle billing. REALLY more
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Owner response
Owner response 11/6/2014
Mr / Mrs Richardson, In an effort to ensure customer satisfaction, we would like you to know that we have received your online submission and your account has been forwarded to upper management for review. A full investigation of your account will be conducted, with regard to the issues stated, and we will proceed accordingly. Your feedback is greatly appreciated as it builds a better team here at Colonial Van Lines Relocation Division. Should there be any updates regarding your account, you will be notified in a timely manner by one of our representatives. Sincerely, Colonial Van Lines Relocation Division
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