Colonial Van Lines

Double the estimated charge and held our belonging hostage until the amount was paid. Left behind 1/3 of our belongings. Showed up a day late, did not pick up contracted vehicles. Made excuses as to why they were late, very unprofessional, unethical and dishonest. If you hear from the company, RUN. Another friend of mine hired them at the same time and they never even showed up for the job. Left her having to scramble to find movers. more

There is a reason this company is not associated with the BBB. Initially I thought this was a strong-customer service focused company, with competitive pricing but what I found was that they lied to me all along the way. Quote was adjusted numerous times. They had confirmed with me a pick up date and drop off date and I specifically stated I did not want my belongings moved into storage and I was promised that would not happen.The packers who were expected to arrive in the morning arrived around 6pm and had to say until midnight. Came back at 10am the next day and although I needed to be out of my house by 3pm they did were done until 6pm. The truck they brought was a temporary truck which meant by belongings were going be to transferred, which I specifically did not want to happen. The truck was too small so they strapped my remaining items to the back of the truck. My belongings were too arrive the following week but instead were delivered close to 2 weeks late. The companies only compensation was $350 and by signing it meant I would not be able to discuss my experience. A FEW DOLLARS IS NOT WORTH IT! more

Job ID: 55453686-CO My experience with Colonial Van Lines was wonderful. First of all, the estimate process was very easy. When I told them I'd had estimates elsewhere, the awesome rep calculated the price for my job with them versus competitors, and the price was cheaper with Colonial. Even after the actual move, which was more expensive than estimated (most of my boxes were filled with heavy books, and I added 8 more boxes and a chair to the job), it was STILL cheaper than the non-binding estimate another top company provided. The movers that did the job were helpful, thoughtful, friendly, courteous, fast, and they did a great job. They also patiently explained the paperwork to me, and believe me, I had a lot of questions. I couldn't believe it when they were able to get my stuff from Georgia to Virginia in less than 24 hours--far from the moving nightmare stories I've heard from friends. Other reps from the company were also very accessible and in contact with me frequently to confirm the move dates and to check in with me. They were communicative through email and by phone, and offered me several levels of insurance beyond the basic level included. I felt very taken care of from start to finish; a very professional company with great employees. more

There were a few snags with communication but my items were delivered safely and on time. Would use them again! more

Job number 55401093-CO. I used Colonial Van Lines to move my mom across the country from California to Missouri. I got several estimates but Colonial was the lowest plus gave me the most confidence in its accuracy. My rep was helpful and replied quickly to my tons and tons of questions. Once we committed to the move Colonial continued to manage the process effectively and kept me well-updated throughout the process, and everything happened in the timeframe promised. I couldn't be happier with Colonial's service and happily recommend them to others. more

Job number 55432013-CO. It was completely flawless experience with Colonial Van Lines. We moved the stuff from Texas to New Jersey. They really exceeded my expectations. They were able to arrange my move, with a very short notice. They picked the stuff at my convenient time and delivered them again at my convenience. The movers were very professional and friendly. They took real good care of our furniture while packing, loading, unloading and unpacking. Samantha (account manager) from Colonial was always reachable over phone and she always kept me informed of the status. Highly impressed with their service. I would highly recommend their service to anyone who's looking for their moving needs. more

I highly recommend Colonial Van Lines. I have never experienced such good customer service. Throughout the moving process (from California to Georgia), they consistently gave me regular updates on what was going on and next steps. They were very courteous and followed up after the move as well to make sure everything was to my liking. The movers themselves were also incredibly professional. Both at pick up and delivery, they were fast, careful, and friendly. The best part of all was the fact that, despite the low cost for a cross country move, there were no hidden costs or day-of-move add on costs. Overall, great experience. 55414661-CO more

Our experience with Colonial Van Lines overall was a pleasant experience . The moving team was very friendly and hard working . I would recommend them to everyone . 55423314-CO more

I moved from Michigan to Florida,and at both ends the service was very good,the movers were very efficient,pleasant,respectful,and accommodating,don’t know what else one could ask for?Hats off to Colonial,for making the move far less stressful than I imagined. Thanks Colonial! -James Sikes more

My experience was phenomenal! Everyone that was involved in the move did a great job starting with the estimator, to the account manager, to the movers who picked it up and delivered it to my new place. I am more than satisfied with the service and extremely happy that I chose Colonial Van Lines to help me with my move, and take some of the stress away. Everything went according to plan and was delivered timely without any damage to my belongings. I would definitely recommend them to anyone looking to relocate, and would let you know that everything will be delivered in one piece! Job #: 55393475-CO more

Job # 55399213-CO - I had to move for work and we couldn't have chosen a better company. Our account manager was in contact to let us know what to expect every step of the way! We would definitely use Colonial again and recommend them to our friends and family! -Donna and Anne more

We moved from long Beach, CA to Gilbert, AZ. Colonial Van Lines was prompt and very careful when picking up and delivering our furniture. They were easy to reach when we had questions about glass shelves and beds and informed us in advance when pick up and delivery would occur.They did a great job! Our Job ID # was 55384837-CO. Thanks, Deborah Gallagher more

Great trucker and helper more

Worst experience ever. Moved from Pa to Fl. All but the one piece of furniture damaged and a $400 mirror totally damaged. Total disrespect for your personal property. With the exception of a pasta bowl, my Italian and French pottery collection, which i personally packed carefully arrived intact which only goes to show they took no pride in their work. After filling out multiple firms, photo's and aggravation, i found out the claim was approved for $127.60. Unbelievable. I wonder where i can find someone to refinish our furniture for that. Run, dont walk away from this company. more

Our experience with Colonial Van Lines for our move from Virginia to Florida was outstanding. The price was fair, all promises were kept, every question was answered honestly, and the movers and packers were great. (Job no. 55357495-CO-R2) more

Very professional job. I moved in January following a snow storm. My stuff arrived between scheduled dates. more

Colonial Van lines is a broker, not a moving company. I was lead to believe that they would be moving me in a designated Colonial Van Lines truck, in actuality they farmed the work out to a moving company 4 hours away from my home, and that subcontractor hired people off of craigs list to move my belongings. It took 3 Ryder trucks and 4 days for this unprofessional moving company (TR Moving Systems) to pick up my things due to poor planning and scheduling on their part. Speaking of my things most were damaged, rummaged through, broken beyond repair or just flat out never made it. When they did finally make it (over a week late) they were held hostage by the subcontracted driver until I paid $8000.00 cash. They suckered me into signing a waiver saying they were only responsible for $.60 per pound for any damage. They charged me to move 20,000 lbs of things, thank God I made them weigh it.... My things actually weighed 8000 lbs. They are trying to say that DESIGNATED is not the same as EXCLUSIVE, and I was never told they would put everything on 1 truck. I shall send them a copy of websters dictionary...They hit me up for a $3K deposit prior to coming out, so when this unknown moving company showed up the night before our flight out I felt I had no other option. This experience will go down as one of the most traumatic events of my life. Please do better research than I did check with DOT, look into the BBB. I thought because they had a 4 star rating on here and another site they were a good choice. I do not think that now. I feel violated. I was robbed, and some of my most precious family things are gone forever.Insure your move yourself. Do not get pushed into signing a contract in a rush or under stress. Take pictures of everything prior to moving. Do your research and then research some more. more

I was very satisfied with all the help and quick response to my many questions. The agent, Tomas was very knowledgeable and handled everything quickly and efficiently. I would definitely recommend Colonial Van Lines Relocation Division to anyone seeking a good company to work with. more

I was very pleased with the service, friendly agents I spoke to regarding my move. They were very knowledgeable and very helpful with my questions.I would recommend this company if you are planning on relocating. more

I definitely recommend Colonial Van Lines. The pickup and drop off deliveries were fast, efficient and drama free. The drivers were quick, sociable and polite and Colonial's staff kept me abreast of when to expect delivery. I even ended up owing less than what I was quoted, which was a pleasant surprise. If I ever decide to move again, Colonial Van Lines will be my first choice. more