Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

Moving Nightmare! 9/10/2019

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to Cost over twice as much as the Original quote I was assured they would check the weight before my items arrived. That didn't happen. The Subcontracted Co Demanded that I give them over!10,000 dollars before they would remove my items from the truck. When I persisted with the checking of the weight they would only do it after I paid up front and unloaded my stuff. Well I was correct the Company was trying to steal from me. They succeeded because as soon as the Driver found out. He immediately drove off with my cash! They broke,smashed and destroyed several of my things. These are only the items I can see. I haven't even begun to unpack. But some if the boxes were so smashed they had to saran wrap them to keep them together. This is not how my stuff left my house. They were 11 days late. I could go on and on. This Is The Worst Moving Company Ever!They had a Company move my stuff. Apparently they are just Brokers. The Company out of Los Angeles Ca. Who works for Colonial Van lines as well as Atlas van lines. Out right Stole from me They doubled the cost tried to tell me J had more stuff than I did. My moving customer service agent did nothing to stop them or help me. Apparently they know what is going on. This Company doubles the cost, breaks and destroys my things, holds my stuff Hostage unless I pay them $10,000.00 Cash. I spoke with Carol more than once she assured me that they would reweigh my stuff. As I could tell R & R movers in Hollywood Ca was trying to RIP me off. They will not check the weight until after I pay of course I am right. Driver Kevin of R&R steals my Cash and leaves as quickly as possible. They broke,smashed and destroyed several of my things and all the boxes look like someone played baseball with them. DO NOT USE THIS COMPANY THEY SUPPORT THIEVES AND BAD SERVICE! THEY UNDER QUOTE TO GET YOU. more

Missing/damaged items 9/10/2019

We have still not received ANY of our lost goods - including a large Sony flat screen TV, espresso maker, boxes of clothes, etc. Nor have we received any satisfaction from Colonial Van Lines representatives. They simply keep telling us, 'we're working on it', or 'we're on your side'... we've been hearing those same lines for going on 2 MONTHS NOW. To sum up, in three months / ZERO items found, no description of what they've done to locate our items, and NO SATISFACTORY RESOLUTION. more

horrible experience 7/25/2019

Horrific experience and still not resolved. My household has not been moved even though my moving dates in my contract with Colonial Van Lines were June 24, 25 or 26th. Only by chance did I find out there was no truck or driver for my move, from CT to CA - no one contacted me and if I hadn't called, I would not have known. My original account manager was very rude and uncaring and did not offer any help or any date for the move - she suggested I "look into" another carrier! After speaking to another account manager and a dispatch supervisor, (both courteous), I was told there was no set date. In the meantime, I had to move because my lease had ended, and I had a flight to California where I was relocating. Fortunately, a local company, was able to move my household at the last minute and put everything into storage. I had to pay additional money for the extra move, and I am incurring daily storage charges. I want everything in writing and an updated contract. Have spoken with a person in the resolution department regarding the reimbursement and compensation, daily calls but no resolution as of today. I feel it is very reasonable for me to expect a new contract with recalculations in writing prior to my authorization for the move. Yesterday received a message from a supervisor who was trying to bully me into accepting a pickup date prior to a resolution. During this fiasco I left several voice messages and emails for my broker/agent at Colonial Van Lines and not once has he contacted me since contract signed . But he was nonstop calling and emailing when he wanted the contract signed and deposit made. He was not truthful and misled me when he told me Colonial owned the trucks and the drivers were employees - they hire third parties and hope for the best. Four weeks later, I'm in CA with nothing. My car was shipped, same broker/agent and when I got into my car it stunk of cigarettes. I do not smoke. Colonial doesn't give a damn about their customers, total disregard for me who has put her trust in the company. more

Rude, angry, yelling, lying 7/5/2019

I was very wrong to get as upset as I did. I guess to explain, I was upset for my neighbors, I had no sleep last night due to the excitement of the pending move, I hated being the cause of the fire department and police being here, the road being shut down, and my neighbors losing power on a very hot day because of me. I know I told Jessica that I had low hanging wires and how to get to my house to avoid that problem. The driver, who was very nice and remorseful is not to blame. There are tree limbs blocking his view of the wires. So I guess I'm still a little upset. Your guys did a great job. I made an effort to make it as easy as it was possible which means I had been working very hard. It began to elevate due to my frustration of having to repeatedly tell you the same thing over and over again, such as the location of the Storage unit and the frustrating phone system and your people refusing to allow me to speak to a supervisor or even tell me the name of any supervisor and finally having to tell the same story several times to a person that had no control, genuine concern, and being repeatedly transferred to a phone that no one was answering. The most aggravating thing was when Jessica told me she did not ask about the wires and that I did not explain the road the driver should take to avoid those wires which I did, she was lying. Originally it sounded like a standard question. Today she could only repeat the question several times "Did I receive a call from the driver 30 minutes to 1 hour prior to arrival". I wonder if she had just apologized instead of lying if it would have de-escalated the situation right there. However there is no reason that someone should act the way I did. I should have just written a letter concerning your lack of communication or documentation, such as the address, name, phone number and storage u more

WORST EXPERIENCE EVER!!!! DO NOT USE!! 4/24/2019

This is the second time i have used them, this is the worst moving company I have ever worked with! DO NOT SPEND YOUR MONEY WITH THEM! I was told my stuff would get picked up, they couldn't wait for a COI from my building and tried to cancel my order 2 days before pick up! Now they cant find a truck to actually move my stuff after i have paid them! The support is useless. Do yourself a favor and find a different company. These guys are NOT reliable and their support is terrible! more

Donna Rose in Resolutions is a rock star 3/20/2019

Donna Rose in the resolutions department did an excellent job of clearing up our concerns. more

Don't Use This Company 2/5/2019

DO NOT USE THIS COMPANY... ESPECIALLY FOR SENIOR CITIZENS. We tried to use them to move my mother from Florida to Pennsylvania. They gave her an estimate that we thought was reasonable. However, they kept changing the day and time that they were going to pack her apartment. On the day of packing, they showed up around lunch time. The packers did not seem to work for the moving company. They immediately said my mother had "extra" stuff and that the move was going to cost around $8000.00 more! We tried to figure out what was going on, but it was all so sketchy. We told my mom to tell the packers to leave, that we could not trust that they would complete the job and deliver her belongings for the price originally quoted. This company is not a reputable company. OH, and they will not, in good faith since they did not complete the move, return my mom's deposit. more

Find ANY other mover if you can... 11/24/2018

Find ANY other mover if you can... * We were misled by several members of the support team regarding their policies * I could not get any sort of guarantee on the pricing until AFTER the move was complete * Our main point of contact couldn't guarantee a pickup date even 48 hours from the move "window" * Most emails went responded to for several days if they were answered at all * When I tried to cancel our move, I was met with unprofessional hostility and had to remind the associate several times that I was calling to cancel * It took 4 days to cancel our move after various phone calls and emails more

DO NOT USE THIS COMPANY! 10/9/2018

This is a horrible company. They made such amazing promises to us and broke almost every single one of them. Firstly they lied when they CONFIRMED when the movers would come which threw off our entire schedule forcing us to get a hotel with a newborn and two cats. The movers themselves, outsourced which we were told wouldn't be a thing, were soooooooooo unprofessional. They complained about packing things we had specified, complained how heavy our mattress was, and overall were aggressive. They also smoked in the bed of the truck amongst all my furniture, and caused numerous other damages with their mishandling of our items. I've never had a more stressful move. This company is also refusing to give us the compensation we are asking for. If you don't prefer stress and like your things do not use this company. more

Moved from Sonoma Ca. to La Conner Washington Moving reference number 306646-cv-a 5/22/2018

Our moving experience was great with Colonial Van Lines. We moved our move dates three time with no issues. Everyone was polite and professional. We highly recommend them to anyone looking for a moving company. We thought there prices were good bargain too. I give them a 5 star rating Keith Liimatta more

Moving with Colonial Van Lines 4/20/2018

Moving with Colonial Van Lines was the best move we ever made in 62 years. Fast, efficient and courteous with no damage to our 200 boxes and 7 rooms of furniture (including Antiques). They even moved my husbands antique micro sports car. Marilyn Scharpf 304895-CV-A more

Very happy customer! 2/13/2018

Very happy with this professional and affordable moving company. Great customer service. Our account manager was always in regular contact and would always call us back same day. The whole process was quite painless. Only critique is some screws were missing from our bed frame when it arrived. more

Best Move 2/2/2018

With more than 20 moves under my belt, I consider myself an expert on every type of move, and CVL is the best company I’ve worked with. My daughter and her family found out on 12/22 that they had 10!days to make an interstate move in order to start a new job. I spoke with David at 3 pm on Friday afternoon before Christmas and had the move scheduled and contract signed by 5. The customer service and quality management folks stayed in close touch with me (paying for the move) and my daughter. The moving crew was great—careful, fast and really pleasant, even unloading in bitter cold on New Years Eve. I would like to think my moving days are done, but I would not hesitate to use CVL or recommend them to anyone, more

bad company, do not do business with!!!! 1/29/2018

Worst company in the world! Do not use if your life depended on them! They took my deposit and never showed up for the move. They have changed to move date on me four times and never called to cancel or anything. They keep giving me the run around and transferring me to other people in the company or just hanging up on me. They are less than happy to refund any of my original deposit. I now have to get my lawyer involved because this company is so incompetent. more
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines
Owner response
Owner response 1/30/2018
Unfortunately, we are unable to locate you in our system. Customer satisfaction is our top priority at Colonial Van Lines, and we would like the opportunity to restore your faith in our brand. If you are indeed a customer please contact our upper management team at 954-580-8300 x210 so we may assist you. Sincerely, Colonial Van Lines

Excellent work! 1/11/2018

The job that was done was excellent. The follow up was very thorough.My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job. Job number The job that was done was excellent. The follow up was very thorough.My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job. Job number (275599-CV-A) more

Great move 1/5/2018

I had a great move with this company over this holiday seaon. They handled my personal items with care. Very professional service. more

I was impressed Job 270314-CV-A 12/22/2017

Colonial Van Lines was very professional throughout the move. They made every thing easy. The movers were professional and I was pleased and surprised that they took the time to individually wrap the furniture. I was impressed. And on delivery at the other end I was told that the movers did a wonderful job and everything was received in good condition. I would recommend Colonial Van Lines. They said it would probably take from December 20 to January 3rd for items to be delivered. However items were picked upon December 18 and delivered at their destination more than 1000 miles away on December 21. more

Cross Country 11/26/2017

I was moving across country and used Colonial Van Lines. The movers at the beginning of my move and the movers at the end of my move were absolutely professional, helpful, and fun. I would definitely use them again! more

Acceptable Service 10/25/2017

Acceptable service more

Jersey Shore to Fort Myers Florida 10/20/2017

Colonial Van Lines was professional and prompt at every step of the process. Our belongings were packed with care and their communication with us was informative and comforting. more
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