Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

Excellent Service 10/25/2015

Job # 55312000-CO - We recently needed to move a couple of rooms of furniture from Connecticut to California, with both the pick-up and delivery locations to self-storage units. We found Colonial Van Lines Relocation Division online, and have been very happy and very impressed with their excellent service. From the first email contact, throughout the actual move, and up to final delivery, everything was completely explained, the pick and delivery times were exactly as described, there were NO hidden surprises or costs, and the follow-up has been through. We are more than happy to wholeheartedly recommend Colonial Van Lines! Amy and Hunter Palmer Trumbull, CT more
Owner response
Owner response 1/21/2016
Good Afternoon, Our team would like to thank you for the effort made in sharing your experience with the public. As household movers, we appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, Colonial Van Lines

job 55327042-CO 10/24/2015

job# 55327042-CO I planned a last minute move from the East Coast to the West Coast. I frantically emailed every moving company I could find on the internet. Only several contacted me back. Colonial was one of the first to do so. They were polite and very informative. Within 24 hours of initial contact, I had booked a moving van to come to my departing location in the time frame that I needed and to deliver when I needed it to be delivered, guaranteed. All for less than the cost if I were to rent and drive a moving truck myself. The staff called to confirm when they were coming. The company loaded the van for me. I sat back and enjoyed a cup of coffee. After the move, the staff contacted me to make sure my family arrived in California safely. They called me a few days later to tell me my delivery was going to be there the next day. They arrived right when they said they would be there. They unloaded the van for us. Just a wonderful experience all around. more
Owner response
Owner response 1/21/2016
Lewis & Tia, We at Colonial Van Lines appreciate you vocalizing your long distance moving experience on Judy's Book. Our top priority at Colonial Van Lines is to provide the best long distance moving service in the industry, and reading your review lets us know we are accomplishing our goals. We also want to wish you the best of luck at your new residence, and if there is anything you need from us in the future please do not hesitate to reach out. Sincerely, Colonial Van Lines

Review Update! 10/20/2015

Colonial has undergone some changes, and put new personnel in place! I am happy to say that it was a pleasure to work with the new staff; and we have reached an agreement, pertaining to my case! Thank you! more
Owner response
Owner response 1/21/2016
We at Colonial Van Lines appreciate you vocalizing your long distance moving experience on Judy's Book. Our top priority at Colonial Van Lines is to provide the best long distance moving service in the industry, and reading your review lets us know we are accomplishing our goals. We also want to wish you the best of luck at your new residence, and if there is anything you need from us in the future please do not hesitate to reach out. Sincerely, Colonial Van Lines

Great company and truly wonderful customer service! 10/19/2015

Great company who makes your move an easier one! Our agent was very helpful and always got back to us within a few minutes. Great company and great personnel! Wonderful customer service! A+. Great moving experience and will definitely use them again if we need to move. Highly recommend. Laura B. more
Owner response
Owner response 1/21/2016
Thank you for sharing your positive experience in regards to the services provided for your recent relocation. We appreciate the time you have spent doing so and we wish you all the best at your new location and in all your future endeavors Sincerely, Colonial Van Lines

Attempt to move through Colonial Van LInes 10/11/2015

We booked a move on May 1 from Michigan to Arizona and had a signed contract with them that day. They said to called about 3 weeks before the contracted date of move which was July 27-29, which we did. They replied that they did not have a carrier booked yet but call next week and they would give us the details. We called back numerous times and kept getting the same response. Finally on July 29th we told them to cancel and refund our deposit money immediately. They were supposed to have called us back to confirm, and never did. The ONLY thing they did do was refund our money a week later. I had immediately notified our credit card company and they were going to give them a few days, and then they refunded our money. Shortly after that, Colonial did credit our card. We contacted Two Men and a Truck in the afternoon of July 27 and they were out there on the 29 to pack us up and get us on our way. Colonial cost us money as we had to pay more for the quicker service. I have NOTHING bad to say about Two Men and a Truck. I will steer everyone clear of Colonial should they be looking for a van lines. NO ONE knows what they are doing there apparently. more
Owner response
Owner response 1/21/2016
Richard & Marsha, As a company, we strive to provide our customers with the best possible service, and when you as a customer feel that we have failed to meet your expectations, it's important for us to know. I would like to extend an apology for any inconveniences that you may have incurred during the course of your relocation. Thank you for your feedback, as that is the best way to make sure any issues are corrected in the future. Sincerely, Colonial Van Lines

fantistic moving experence 10/8/2015

colonial took over our move after the mover we hired cancled us two days before the move they would not respond to us after they cancled we contacted colonial in a frantic state it was costing us not to move they went above and beyond to take care of us thank you to the office personal moving staff driver and helper 5 star plus in our book would recommend them to all of you will use again if needed for sure keep up the fantastic service more
Owner response
Owner response 1/18/2016
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Buyer Beware! 9/16/2015

Avoid Colonial at all costs! Late move, lost and damaged items! Rude staff, and terrible Customer service! more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.

Avoid this Company 8/1/2015

Most definately the worst moving experience I have ever had! Lost and stolen items; and nonexistent customer service! The paperwork and red tape involved in recovering compensation for damages; pales in comparison to the lack of professionalism and indifference you receive from the staff! Avoid this company at all costs! more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.

Worst moving experience ever! 7/28/2015

It would be in your best interest to avoid Colonial Van Lines, and any of its subsidiaries. Damaged items, one stolen item, and the worst customer service of any corporation that I have ever dealt with! more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.

Worst Corporation I have ever dealt with! 7/6/2015

Deception, poor communication, substandard services, and the absolute worst customer care/ claims department of any Corporation that I have ever dealt with! It would be in your best interest to avoid any dealings with Colonial Van Lines, their Relocation Division (Relo Van Lines), or any subsidiary of this corporation! In November of 2014, I contracted with Colonial Van Lines to move items, from Tennessee to Florida; and I am still trying to recover compensation for late pick up and delivery times, damaged personal belongings, and stolen items! (Left on the truck and never returned!) I also, never received confirmation of a load weight; that was said to be in excess of the initial estimate! After negotiating their three month claims response time, a multitude of paperwork, and endless phone calls and emails; I was given an insulting, low ball offer! It was not until I provided audio proof of my conversations with the driver, and following several BBB complaints; that they would even consider some of my losses; and they have yet to include all lost/ damaged items! It appears that I will be forced to seek legal action, before I will see any conclusion to this nightmare! It is my hope that, anyone seeking a reliable moving company will look elsewhere! more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.

Never hire this company! 6/29/2015

I happened to make a big mistake by hiring Colonial Van Lines Relocation Division. They are brokers and hire subs to do the job. As soon as you sign the contract, they are done dealing with your issues. Very unprofessional! Ses person was the sweetest guy and as soom as he got the deposit, he disappeared and never called back. On the date of the move, movers showed up without the insurance cometely unprepared! I stuck with loosing the 2k deposit because I cancelled them less than 5 days prior. More to tell you if needed. I never do it, but this time I will not give up and will share my experince! Marina Staiano NJ more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.

Excellent Job 6/21/2015

I used Colonial Van Lines recently and was very pleased. They followed up and followed through. The movers were very professional and efficient. I would use Colonial again and refer them to my friends. more
Owner response
Owner response 1/18/2016
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

the big move 6/11/2015

The movers did a great job they were very polite and they did the job very well. they took great care in making sure that everything was packed right so nothing would get broken. I would highly recommend this service to anybody who is moving. They do a great job more
Owner response
Owner response 1/18/2016
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

All positive! 6/10/2015

Decided to move from CA to WA and was looking for a company to do the trick. Had a few companies come out, walk thru and give us estimates. Decided to call Colonial on a whim and I'm so glad I did! They came in WAY under the price of everyone else. Had tons of communication thru the entire process. Everyone was friendly and professional. Kevin, our driver, was the nicest guy! He picked up early and got our stuff to us much earlier than we'd planned. The crew showed up on time for both pick up and delivery , worked their butts off and were polite/helpful as can be. I have nothing but good things to say about my experience using Colonial to move! I was more than pleased with every step in the process! I won't be moving anytime soon but if I were, I'd use them again in a heartbeat. I've already recommended them to a friend! :) more
Owner response
Owner response 1/18/2016
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

I Stronly Recommend Colonial Van Lines 5/31/2015

I moved from Alabama to Pennsylvania recently and had a wonderful experience with Colonial Van Lines. They communicated well, they did what they said they would do, were on time, careful, and charged me exactly what they said they would, no surprises. I have moved many times and have to say that this was by far my best moving experience. more
Owner response
Owner response 6/1/2015
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great Moving Experience 5/29/2015

Guys did a great job, we had a full truck and they were very careful and planned very well. I would use them again. We moved from NC to Fla so it was long distance not local. Job# 55251536-CO-R3 more
Owner response
Owner response 6/1/2015
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation Division and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division

Tennessee to Florida 5/29/2015

Job # 55241640-CO-A This was my first time to use a moving company so I really didn't know what to expect. We moved from Tennessee to Florida. From the start it was an easy, smooth experience. Our coordinator was helpful and easy to reach. Our driver was so personable. And the loaders were great! They were so cheerful, polite and helpful and packed everything with great care. The delivery ran late but the truck had a flat tire so it was understandable. The un-loaders were nice and polite but did seem to be in a rush. But it was a very hot, long day so I don't blame them wanting to get it finished. more
Owner response
Owner response 6/1/2015
Our team here at Colonial Van Lines Relocation Division would like to thank you for sharing your positive experience in regards to the services provided for your relocation. We are pleased to hear that you were satisfied with the services rendered throughout your move and we appreciate the opportunity to have played a vital role in your relocation process. Thank you for choosing Colonial Van Lines Relocation Division as your company of choice and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great Experience 5/22/2015

Our family moved from TN to Northern VA. The customer service was great and they were in contact with us frequently. The movers arrived on-time and delivered on-time. We did not have any missing or broken items. Truly a worry-free move! more
Owner response
Owner response 5/22/2015
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you. Colonial Van Lines Relocation Division

Move from Newport RI to Pittsburgh PA 5/19/2015

Job#: 55245191-CO-A. Great experience. Christina M and Melissa A were fantastic to work with. Paid attention to the smallest details and gave advise on what to look out for. The driver/mover, Amos, was also great. Wrapped EVERY item and loaded the truck carefully and tight as if it was his own furniture. When unloading, he asked where we wanted each item placed and he and his helper took it there. Great group of people to do business with. Highly recommend and I would use them again. more
Owner response
Owner response 5/20/2015
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Worth the Money! job 55218160 5/18/2015

I had a great experience with Colonial Van Lines. Once I scheduled my move, There weren't any hiccups along the way. From the account managers to movers I had a great experience and will recommend them to friends and family! more
Owner response
Owner response 5/19/2015
Colonial Van Lines Relocation Division would like to thank you for the effort made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division
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