Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

My Moving Experience to Arlington, VA 5/14/2015

The movers arrived and packed all of our boxes, carefully placed them in the truck and we filled out all necessary paperwork. The men politely said their good byes and left. Upon arriving in Arlington, VA we met the same guys and they quickly and efficiently brought up to the 18th floor all of the furniture and placed everything where we wanted them placed. The men were friendly and did a fantastic job from start to finish! Thank you so much Colonial Van Lines! more
Owner response
Owner response 5/14/2015
We are honored to have been given the opportunity to play a role in your relocation and sincerely thank you for your business. We wish you the best at your new location and should you ever require moving services in the future, we look forward to coordinating your move again. Sincerely, Colonial Van Lines Relocation Division

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Job ID: 55192677-CO-R1 5/12/2015

First time using professional movers. Had a great coordinator that was available through the whole process if I had questions, concerns. He addressed them and because he did things went smoothly and it was a win win for company and customer. The movers were very personable, they listened to me, and did a great job. They unloaded everything the way I wanted. I would use Colonial Van Lines Relocation Division anytime and refer friends gladly. more
Owner response
Owner response 5/13/2015
Our team would like to express our sincerest gratitude for your efforts made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you the absolute best at your new location. Thank you for your business! Sincerely, Colonial Van Lines Relocation Division

Move from Wisconsin to North Carolina 5/11/2015

Great crew of movers and truck and our belongings arrived in good condition . They Knew what they were doing and even categorized storage in a logical manner! more
Owner response
Owner response 5/13/2015
We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Happy 5/11/2015

My family and I moved from Pennsylvania to Florida. All of the movers were very professional and hard working. The gentleman that assisted us with our quotes [Russell Thomas] was great, I really felt as if he was trying to make our quote as accurate as possible to prevent future frustration. My only complaint is that there was a mix up with the total the grand total at the end with the subcontracting moving company whom had said that our belongings exceeded 2000 pounds more than what was originally estimated, but in the end we were only charged the amount that we expected to pay. I am pleased with the overall service. more
Owner response
Owner response 5/13/2015
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Applause Moving and Packing 5/10/2015

It was nice experience to deal with Cononial Van Lines service for moving my household items. I moved in so Hurry that I did not have enough time to pack my stuff. But with the professional from Colonial Van Lines, they Packed my household items very perfectly and also delivery the stuff on time. Moved from Albany to Michigan. Job#: 55233456-CO-R1 more
Owner response
Owner response 5/11/2015
Thank you for sharing your positive experience in regards to the services provided for your relocation. We appreciate the time you have spent in acknowledging the hard work that was put out in order to make your move a successful one. Best wishes in all your future endeavors. Thank you. Colonial Van Lines Relocation Division

Great moving experience. 4/30/2015

I will recommend Colonial van lines to friends and family that are moving as our experience was seamless and easy. All the individuals were professional, friendly and helpful. more
Owner response
Owner response 5/4/2015
Our team is elated to learn of your satisfaction with the services rendered. We wish to extend our sincerest gratitude for your efforts made in sharing your experience with the public as well as the recommendations made. Thank you for your business and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Friendly, Flexible, Timely, and Cost Effective 4/21/2015

My first time using this company and it went off very well. I moved from Tennessee to Massachusetts and the experience, from the estimating stage to the delivery and sign-off was wonderful, contrary to all the reviews I had heard about the company. I think it all depends on who shows up to load and then deliver your stuff and what type of day they have been having! The estimation process was smooth and in the end turned to be fairly accurate of the weight I actually had after the truck was loaded. This is where most companies will get you, estimate low to get your business and then charge you later for the excess weight. Colonial estimated lower than other companies, but in the end, that was only about 500lbs lower than what I had. The guys who showed up to pack and load my stuff were friendly, helpful, flexible, and understood every single instruction I gave them about care for my items. They worked diligently from 8am to 6pm to pack and load the truck, never complaining or 'showing attitude' about the work or anything else. The guys who delivered the stuff to my storage unit were, once again, courteous and fast at their work. They loaded the storage unit well enough to fit all my stuff. They could have done a better job of stacking logically, but, in their defense, they probably did not know what boxes went together and where to place furniture. Overall, a good experience through and through and I will recommend this company to friends and family. Please do your homework and get 4-5 estimates, including one from Colonial, and then compare and contrast experiences to make the best decision for you. more
Owner response
Owner response 4/21/2015
Our team is elated to learn of your satisfaction with the services rendered. We wish to extend our sincerest gratitude for your efforts made in sharing your experience with the public as well as the recommendations made. Thank you for your business and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

Great Company 4/19/2015

Being a military family we are used to relocating very frequently, but we have to say that this is the very first time where the overall moving experience was very easy and simple. The personnel at Colonial Van Lines were always very professional and available for every question we had, they walked us through the whole process step by step, their pricing is also very competitive, will definitely use them again for our next move. Big thanks to Andrew, Paul, Brittany, Sherline, and the movers crew Eric & Vlad. more
Owner response
Owner response 4/20/2015
Our team is elated to learn of your satisfaction with the services rendered. We wish to extend our sincerest gratitude for your efforts made in sharing your experience with the public as well as the recommendations made. Should you ever require moving services in the future, your business is always welcomed here at Colonial Van Lines Relocation Division. Thank you for your business and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Do NOT use Colonial Van Lines 4/8/2015

A bunch of deceitful people working for this company. My husband and I just recently got married and were moving cross country from SC to CA. We initially were going to go with a Pod, however, their sales (liars) associates got our number somehow and told us they could do it for cheaper as well as provide movers for free. They also lied and told us Pods loads and unloads the containers at a 45 degree angle (Which is NOT true at all). So sounds like a great idea right? WRONG! Their supposedly "knowledgeable" representatives had us walk through our entire apartment and garage (twice!) pointing out every little thing we owned as well as assured us they were over estimating the weight. After the second call they up'ed the price even more and forced us to put down more money for the deposit "just in case". Well, finally the day of the move comes and their outsourced driver, could neither fit his truck in our apartment complex, which Colonial said would be no issue, and were going to charge us $700 to get a smaller truck to move our things in and out. Secondly, the driver told us because the people before us were scammed (yes he even admitted Colonial are crooks). The people before us were quoted under the actual weight and doubled their order. Because they doubled their order, they could no longer fit all our things in the same truck. Colonial stated that we would have to pay for our own storage for our remaining items, that the truck could not load, and it could take anywhere between 2-4 weeks! Well naturally that was unacceptable and because they could no longer hold up their end of the deal by providing us services that day (since we were forced to move out of our apartment THAT NIGHT!), we assumed that Colonial would give us back our deposit. NOPE! After speaking with over 5 different reps, none of them had any sympathy for us or even seemed to care that they did not hold up their end of the contract and refused to give us our money back since the driver came (Even though he did NOTHING!). more
Owner response
Owner response 10/10/2015
We at Colonial Van Lines Relocation Division would like to apologize for any invoices you experienced during your relocation process. We would like to have the opportunity to speak with you regarding this, and work together on a resolution. I can be reached directly at (954) 772-1610 ext. 144.
Owner response
Owner response 4/9/2015
Heidi Klynsma, Our company was able to locate your account with the information you provided within your review and upon further investigation, we confirmed that your issues were addressed. We regret that we were unable to meet your expectations, however, we would like to thank you for taking your time to share your feedback and it will be used to enhance the quality of our team as well as the services we provide. Sincerely, Colonial Van Lines Relocation Division

TN Ernie 4/7/2015

We used Colonial for our move from PA to TN. The movers were punctual and fast pace. They were careful with our belongings and wrapped the furniture with blankets. All arrived in TN safe and on time. We would recommend them for any size move. Safe move to your new destination. Ernie more
Owner response
Owner response 4/8/2015
Our team here at Colonial Van Lines Relocation Division would like to thank you for the opportunity to have played a role in your relocation. Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Relocation 4/6/2015

I used Colonial Van Lines for my relocation move. I had to put my things in storage for a few months and that went without incident. Once ready, and after a few date changes, my things were delivered. Even though it was Super bowl Sunday and 4:30 pm, the delivery was made and the team was very courteous and willing to get the tv unpacked as quickly as possible. more
Owner response
Owner response 4/7/2015
Our company would like to extend our gratitude for the efforts you have made in sharing your feedback with the public. We appreciate you giving us the opportunity to coordinate your relocation and we are pleased to hear that you were satisfied with the services rendered throughout your move. Thank you for choosing Colonial Van Lines Relocation Division and we wish you the best of luck at your new location. Sincerely, Colonial Van Lines Relocation Division

Great move from GA to WA 4/5/2015

Job#: 55198265-CO-A Rate was overquoted due to my misjudgement on how much I had to ship. My experience was great from start to finish. My representative was very helpful every step of the way. The actual movers were very pleasant and professional. Items were stacked very well on the truck and then placed in my storage unit 3000 miles away in the best manner possible considering it was raining. Communication was great from start to finish. Thanks for a great easy move. more
Owner response
Owner response 4/6/2015
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Moving is stressful. They did a great job. 4/3/2015

I moved from Los Angeles to Denver with Colonial Van Lines in March of 2015 and had a very good experience. Both on the front end pick up and the back end delivery, the crew was informed about the moving process and professional. In addition, I had a dedicated coordinator who was always just a phone call away if I needed anything. For sure, a cross country move is stressful. I think Colonial Van Lines did great job at keeping me in the loop and taking care of my belongings. Job#: 55175850-CO-A more
Owner response
Owner response 4/6/2015
Our team here at Colonial Van Lines Relocation Division would like to thank you for sharing your positive experience in regards to the services provided for your relocation. We are pleased to hear that you were satisfied with the services rendered throughout your move and we appreciate the opportunity to have played a vital role in your relocation process. Thank you for choosing Colonial Van Lines Relocation Division as your company of choice and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

don't let the bad reviews scare you 3/30/2015

Colonial Van Lines was great! I read all the bad reviews and was a bit nervous but I'm so glad I used them. They made everything easy and worked around my schedule to find a company that could move me exactly when I wanted too. They constantly checked in on me and made sure I was well informed and had everything prepared. The company that did the actual moving, ADI, was great as well, honest, fast, hardworking, and great communication throughout the move. I would definitely recommend this company! Some advice though, ask a lot of questions, make sure you read all the paperwork, and take the time to pack and cover all your belongings well. It makes a difference! Job#: 55194317-CO-A more
Owner response
Owner response 3/31/2015
Our team would like to thank you for your efforts made in sharing your feedback with the public. It was an honor to have played a role in your relocation and we wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division.

55182931-co-a 3/27/2015

HI MY NAME IS SHIRLEY.. COLONIAL VAN LINES MOVE ME FROM WILMINGTON DELAWARE TO HOUSTON TEXAS.. THE MOVING COMPANY WAS VERY PROFESSIONAL EVERY STEP OF THE WAY..I GIVE COLONIAL VAN LINES TEN STARS!! more
Owner response
Owner response 3/30/2015
Our team is elated to learn of your satisfaction with the services rendered and that we were able to achieve our desired goal of relieving stress throughout your relocation. We are honored to have been given the opportunity to play a role in your relocation and sincerely thank you for your business. We wish you the best at your new location and should you ever require moving services in the future, we look forward to coordinating your move again. Sincerely, Colonial Van Lines Relocation Division

My Review 3/23/2015

Everyone was very friendly and knowledgeable. They offer multiple services at a very affordable rate. I'd recommend to anyone. more
Owner response
Owner response 3/24/2015
Our team would like to extend our sincerest gratitude for your efforts made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and wish you the absolute best at your new location. Sincerely, Colonial Van Lines Relocation Division

Don't do it 3/20/2015

Terrible. My date of pickup has been rescheduled 5 times. It is now a week past originally scheduled time and I'm still wondering if I'm ever going to get my stuff. If i could give a 0 star rating, I would. more
Owner response
Owner response 3/23/2015
We are sorry you feel our business practices are not ideal. We appreciate you pointing out some alarming issues and we will investigate immediately. We are aware that you would like to remain anonymous, however, we would like to speak with you to resolve this issue. Our team values our employees and our customers and we are concerned that you do not feel appreciated. Please contact us at 1-800-456-0882 at your earliest convenience so we may work over this matter. Sincerely, Colonial Van Lines Relocation Division

Perfect move perfect company! 3/2/2015

I decided at 65 just to relocate from PA to FL. I chose Colonial Van Lines and am I ever happy I did. Their customer service was more than I expected and the movers were spot on professional! I highly recommend them. Cliff Bowman more
Owner response
Owner response 3/3/2015
Our team is pleased to learn that we were able to achieve our goal of servicing a stress free move for you as we are aware that moving is seldom a stress free task. We appreciate the opportunity to have played a role in your relocation and we thank you for the time you have taken to share your experience with the public. Thank you for your business and we wish you the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Exceeded my expectations! 2/22/2015

I decided to move to Florida because I could not bear the cold PA winters any longer. Being 65 I moved without a solid job opportunity in FL, but I love Disney and wanted to be where it was warm and near Disney World. I selected Colonial Van Lines because of the high customer rating they have. I decided to go with them and I am so happy I picked them. My move was perfect! In each step of the way, they gave me excellent customer service. Everything arrived on time, the moving crew was better than I expected and everything occurred on time according to schedule and there was no damage to any of my items. I experienced some problems with my house purchase closing, but Colonial customer service worked with me getting around the time delays. I highly recommend them to anyone planning a move. more
Owner response
Owner response 2/24/2015
Our team would like to thank you for the effort made in sharing your experience with the public. We appreciate the opportunity to have played a role in your relocation and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division

Great!! 2/19/2015

55180954 Greattttttt job!!!! more
Owner response
Owner response 2/20/2015
Customer satisfaction is our ultimate goal therefore we are pleased to hear of your satisfaction with the services rendered. We extend our sincere gratitude for the efforts made in sharing your experience with the public and we wish you all the best at your new location. Sincerely, Colonial Van Lines Relocation Division
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