Colonial Van Lines

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8795 W McNab Rd #103
Fort Lauderdale, FL 33321

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(800) 356-1855
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Reviews
( 174 )
( 54 )
( 9 )
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( 45 )

Best

Donna Rose in the resolutions department did an excellent job of clearing up our concerns.

Worst

I had the moving Nightmare of my life with this Company. They under quoted the job. The company they subcontracted out to out right stole my money! When I was told it was going to...

Good Experience but do your research 10/5/2017

I moved from Boston - L.A and Colonial Van Lines (CVL) did a solid job. And the costumer service was great at getting back to me quickly and answering questions, even though the delivery portion of my move was taking place literally during hurricane Irma and CVL's offices are in Florida. Their price was $1000 less than Allied or Mayflower which I liked. Really the only reason I do not give 5 stars is as follows: It is important to know CVL is a moving broker and MAY or MAY NOT be actually moving your stuff with their own trucks and movers. This means you should definitely ask your CVL customer service rep for the name of the subcontractor as soon as possible so you can look up reviews of their services. The subcontractor I had from my move was Cal Van Lines. I was originally was very stressed about my move as Cal Van Lines had pretty bad reviews online. Like pretty bad. My CVL rep said not to worry because their subcontractors are held to a higher standard when going through CVL. This put my mind at ease and Cal Van Lines did a decent Job. The driver called me the night before pick up and asked if he could come a day later as he was in Ohio and had a 10 hour drive to Boston. This wasn't doable for us as we were leaving the morning after pickup. The driver said OK and showed up next day only about 90 minutes after the originally scheduled time. They were great guys but were rough going down the stairs with our boxes, stacking them on a dolly and clunking the dolly down each step. Nothing was broken but about 85% percent of the furniture had some sort of scratch or gash on it. And thats why I give 4/5 stars. In summary CVL was great and their price better than Mayflower and Allied, which I liked, but the subcontractor slightly damaged quite a bit of our furniture. Also make sure to get the driver's cell phone number so you can call for an update! more

FIVE STAR 9/27/2017

The main reason for the five star rating is because of the driver that we had for the move. He was very friendly and seemed very concerned about making this move as easy as possible for us. The driver was very kind and very hard working as well as the extra help with the move. Job# 17875-CV-A more

Stop / Beware / Don't hire this Company 8/14/2017

I contracted Colonial Van Lines to move my household items including my 861 pound Harley Davidson, they say it’s no problem. At 6:30PM the day of the move they tell me they can’t move the bike I think this is call breach of contract. I scheduled 3 different dates for delivery and 3 TIMES I WAS STOOD UP. When they do finally show up. They don’t have the proper certificates for the weight of the load. When I refuse to pay because they don’t have the proper documentation, I am THREATEN WITH them leaving with my belongings, or unloading the truck and leaving everything in the driveway .Nothing that I was told at contract that actually happen, I had to interface with the actual mover since this company brokers out the actual move, they were nowhere to be found. When I called for help with all the confusion at the time of delivery, they were closed. I emailed James Alexidor and here it is a week later I have not heard back from anyone. This company is a scam, and they play the game well. They have all the reasons and excuses when something goes wrong. And if you ask to speak to a higher authority, you are told NO. Save yourself the pain, take my experience which is all documented, DON’T USE THIS COMPANY more

First timer 8/4/2017

I found the overall experience very good; movers we're pleasant and careful with our belongings. The schedule and pic up had a bit of a hitch which is the reason for four stars instead of five more
Owner response
Owner response 8/17/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

they were great! 7/15/2017

I had a great experience with Colonial Van Lines. I was coordinating a complicated move, getting my elderly forgetful mother from her location across the country to the town I live in. Colonial had great communication, great customer service, great moving tips. They were flexible where I needed flexibility. They showed up on time, were polite/helpful/friendly, and delivered on time. Plus gave me a great rate (and yes I shopped around). Cannot say enough good things about my experience with this company. Would happily recommend them to anyone. more
Owner response
Owner response 8/17/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Smooth Move 7/6/2017

From the first call to the follow-up after my things were delivered, I had great communication from my rep. with the moving company. I had already booked American Van Lines 30 days in advance, then less than a week before the move, they informed me that they didn't have a truck available until 3 days after my scheduled date. I called Colonial Van Lines and they came through. more
Owner response
Owner response 7/7/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Florida to Pennsylvania 7/3/2017

55605892-CO-A)----I was satisfied with the pick up and delivery of my furniture that traveled from Florida to Pennsylvania. The pick men did their job in a timely manner. The delivery men were very professional with the delivery. I did have to wait for the delivery longer than I expected because of the distance but was satisfied when delivered. I was very pleased with the staff at Colonial Van Lines that kept me informed through the move. I believe it was Patrick that took care of a change that had to be made and he acted quickly and professionally. I would recommend Colonial Van Lines to others. I would give them a 5 star rating. more
Owner response
Owner response 7/7/2017
Maria, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Excellent service all around! 6/9/2017

We had a lot less stress in our lives by using Colonial Van Lines to move our things over 1800 miles! They were very thorough with their quote estimate and Customer Service was very friendly and kept us updated with each phase of the move. The moving contractors they matched us with were very friendly, patient, thorough with the itemized list of all our things, and had very impressive packing skills. It was so nice to have someone else pack, drive, and unload the moving truck for us! They even disassembled our large bed frame (the kind that has headboard, footboard, and lots of drawers underneath) and reassembled it in our new house! Definitely better than doing it all ourselves! I'm recommending them to my parents who are making the same cross-country move next month! (Job # 55383067-CO) more
Owner response
Owner response 7/7/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Great experience all around! 5/5/2017

I moved from NY to California in March. It was a smooth transition because of the moving company. I would recommend this company to my family. more
Owner response
Owner response 5/30/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Recommend Colonial Van Lines 4/17/2017

Highly recommend Colonial Van Lines! I used them for my move in March of 2017 (Job # 55563553-CO-A), from Washington State to Texas. Since I work in the project management field, I'm one of those customers who demands high communication and detail, and they were very attentive, both via email and phone. If I had any questions, no matter how small, my initial representative or account coordinator was very quick to respond. They assigned me a professional and friendly local moving company in Washington that worked well for me – especially since I needed two pick up locations in WA, and two drop off locations in TX. In addition, the truck driver himself was very accessible to my questions, and kept in touch via phone and text during the long 1,800 mile drive south, regarding exact timing on both sides. Overall I think Colonial Van Lines is a great company for getting your move done! more
Owner response
Owner response 5/30/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

55553358-interstate move from Chicago to Greenwood Indiana 4/14/2017

Our experience with Colonial Van Lines was one of professionalism and politeness. We were happy with the services right from the beginning. They gave us a very competitive quotation. The team from Colonial Van Lines - sales manager James Coleman and customer service manager Mena Cudjoe were very polite in their phone conversation with us and answered all our concerns about the move very well. We were also happy with the team of Phil, Luis and Rudy from the moving company In Demand movers. They were a jovial team but worked very fast and professionally with packing our furniture and belongings so that we could move out in time to catch our bus ride from Chicago to Indianapolis. I would definitely recommend Colonial Van Lines to my family and friends whenever there is any move planned in the future. My Husband and I wish the company all the best and keep us the GOOD work. Kaniz Banu & Mohsin Ali more
Owner response
Owner response 5/30/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Moving to another state with Colonial Van 3/9/2017

From the banging to the end all represents work very well helping me to move from WA stae to SC. They were in time to pick up the furniture and took care of it very well. The price what I payed was vary responsible. There are many people who I have to thank for thair wonderful job. more
Owner response
Owner response 5/30/2017
Esteemed Customer, Our team sincerely appreciates your well-received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

good job 3/8/2017

55563148-CO-A Great job. Good communication and professional! Quick delivery and overall good price. more
Owner response
Owner response 3/8/2017
Esteemed Customer, Our team sincerely appreciates your well received comments. Customer satisfaction is a prime directive at Colonial Van Lines and we are glad to see that we met your service expectations on your recent move. Best Wishes, Colonial Van Lines

Moving made simple 2/21/2017

If your thinking about moving don't hesitate, my moving was smooth and professional, I would hire Colonial again more

Moving made simple 2/21/2017

Colonial made my moving easier giving me time to get set up,they worked with me to simplify the task,I would rehire Colonial again.Juan Q 55330698 more

lost items 12/29/2016

Loading went well but delivery not so much. Two boxes lost plus a 6' ladder. How does one lose a 6' yellow ladder??? Still have not heard about the lost boxes. Of course its kitchen items. I keep looking for items I don't have so they must be in the lost boxes. Hope they contact other clients. Not happy!! more

It went very well 12/12/2016

I am surprised it went so well i have moved a number of times and I have always ha issues this is the first time everything went well. Yes they were a day late but it was due to the in-climate weather. No damaged items either aside form a box of dishes I packed. more

Great Mover 10/26/2016

My last move was a disaster using a local company. For my out of state move I used Colonial and couldn't have been happier. From the accurate estimate, on time delivery and regular communications they did exactly what they said they would do. The movers were professional, courteous and not a single item was damaged. What a great experience! more

Update to Moving Nightmare 9/22/2016

Since providing my initial review I have been in touch with Colonial and have achieved a satisfactory resolution. more

DO NOT USE THIS COMPANY 8/12/2016

I only rated it 1 star because I had to. Today is 8-12-16 and my things were supposed to arrive no later than today. They contracted out Country Wide moving and they do NOT know where my things are. Told me my things would be here Monday or Tuesday 8/8/16 0r 8/9/16. We have been held up in our empty house for 2 weeks no one is giving me any answers. They gave me a number for a Javier and there is no voicemail set up or any one answering the phone. When I brought up that today was the last day on the contract they told me that the dates were estimates and they can go another 30 Days. DO NOT USE THIS COMPANY! more
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