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Businiess name:
Colonial Van Lines
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Review by:
Guest
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Review content:
I was very wrong to get as upset as I did. I guess to explain, I was upset for my neighbors, I had no sleep last night due to the excitement of the pending move, I hated being the cause of the fire department and police being here, the road being shut down, and my neighbors losing power on a very hot day because of me. I know I told Jessica that I had low hanging wires and how to get to my house to avoid that problem. The driver, who was very nice and remorseful is not to blame. There are tree limbs blocking his view of the wires. So I guess I'm still a little upset.
Your guys did a great job. I made an effort to make it as easy as it was possible which means I had been working very hard. It began to elevate due to my frustration of having to repeatedly tell you the same thing over and over again, such as the location of the Storage unit and the frustrating phone system and your people refusing to allow me to speak to a supervisor or even tell me the name of any supervisor and finally having to tell the same story several times to a person that had no control, genuine concern, and being repeatedly transferred to a phone that no one was answering. The most aggravating thing was when Jessica told me she did not ask about the wires and that I did not explain the road the driver should take to avoid those wires which I did, she was lying. Originally it sounded like a standard question. Today she could only repeat the question several times "Did I receive a call from the driver 30 minutes to 1 hour prior to arrival". I wonder if she had just apologized instead of lying if it would have de-escalated the situation right there. However there is no reason that someone should act the way I did. I should have just written a letter concerning your lack of communication or documentation, such as the address, name, phone number and storage u
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