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horrible experience - Review by Guest | Colonial Van Lines

Colonial Van Lines

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horrible experience 7/25/2019

Horrific experience and still not resolved. My household has not been moved even though my moving dates in my contract with Colonial Van Lines were June 24, 25 or 26th. Only by chance did I find out there was no truck or driver for my move, from CT to CA - no one contacted me and if I hadn't called, I would not have known. My original account manager was very rude and uncaring and did not offer any help or any date for the move - she suggested I "look into" another carrier! After speaking to another account manager and a dispatch supervisor, (both courteous), I was told there was no set date. In the meantime, I had to move because my lease had ended, and I had a flight to California where I was relocating. Fortunately, a local company, was able to move my household at the last minute and put everything into storage. I had to pay additional money for the extra move, and I am incurring daily storage charges. I want everything in writing and an updated contract. Have spoken with a person in the resolution department regarding the reimbursement and compensation, daily calls but no resolution as of today. I feel it is very reasonable for me to expect a new contract with recalculations in writing prior to my authorization for the move. Yesterday received a message from a supervisor who was trying to bully me into accepting a pickup date prior to a resolution. During this fiasco I left several voice messages and emails for my broker/agent at Colonial Van Lines and not once has he contacted me since contract signed . But he was nonstop calling and emailing when he wanted the contract signed and deposit made. He was not truthful and misled me when he told me Colonial owned the trucks and the drivers were employees - they hire third parties and hope for the best. Four weeks later, I'm in CA with nothing. My car was shipped, same broker/agent and when I got into my car it stunk of cigarettes. I do not smoke. Colonial doesn't give a damn about their customers, total disregard for me who has put her trust in the company. more
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