Biscuits & Bath

I entrusted the care of my two dogs at Biscuits and Bath for daycare. 10 days ago, one of my dogs was severely bitten during day care at Biscuits and Bath. She suffered puncture wounds to her thigh. Biscuits and Bath did not notify me that there had been an issue and as a result, the wound went unnotice for 3 days, until my dog had licked all of the hair around the puncture wounds off. As a result, she had to undergo surgery to remove necrotic tissue from the wound as well as 6 stitches. \r \r PLEASE, PLEASE do not entrust the care of your dogs to Biscuits and Bath. They are irresponsible, negligent, and provide horrible customer service. To add insult to injury, the manager at the center we go to replied to my concerns as follows: ""That's why we have the sign up that reads play at your own risk"". Can you imagine, having your dog be severely bitten after paying $1000 a month for day care and then paying for a $1200 unnecessary surgery, to have the manager say that to you?\r \r Save yourselves the time, money, and retain your peace of mind..........\r \r DO NOT TAKE YOUR DOGS TO BISCUITS AND BATH!!!!!!!!!!!!!!!!!!! Cons: Irresponsible, Negligent, Rude, Disorganized more

I entrusted my dog with Biscuits and Bath for 2 wks and am extremely dissapointed. \r when the dog was dropped off, they came to my door - with the wrong dog. They said to me they had 6 bulldogs in the car and they would be right back with her. I watched as they went back to the car and they drove away with no explanation. I called them and they said they were sorry and they dont know what happened. 45 minutes later they show up with my dog. Minus her collar. But my dog was not acting the happy go lucky self that she usually is. She was completely out of, unresponsive, extremely tired, her nails were clipped uneven and left messy with bits of nail hanging off, part of her whisker seemed to be ripped off or something of that nature and on top of that she seems to have caught a cold. \r She had an accident in her bed at 4AM which is a first and today is still acting extremely tired, and lethargic. \r I am PO'd and will never recomend this place to anyone. please beware and do not use this company. You should not have to worry about your dog when boarding them, especially at the cost of which they charge. \r At this point I am very worried about my dog and if she doesnt start acting her normal self soon, I will be taking her to the vet. Cons: brought wrong dog when returning, horrible nail trimming, bad customer service, lethargic acting dog, the list goes on more

They didn't have the keys to pick up my 6 month old puppy on the first day. They reassured me that wouldn't happen again. The next day they called me 3 hours after they were supposed to pick him up and said ""we can't find the keys."" I told them to contact my super and he would let them in. No word back so I called and they hadn't even tried and forgot about him! So finally after 6 HOURS they went to get him. The next day they forgot to return him to me until I called. Ten minutes after he got home he wet all over the floor so it was obvious he didn't get a walk before they put him in the van home. They charged me for his entire 24 hours stay even though he wasn't there for the first 6 hours and charged me the morning and afternoon relief walks that he missed while sitting in my apartment. They refused to refund me my money or cancel my membership. They gave excuses then fired the manager but the new manager gave me some song and dance about how I signed a contract. No mention for how they charged me for services not rendered. \r To top it off, it took me 2 weeks to re-house train my dog because they just let the puppies run around and soil on the floor where ever they want. then they just mop up after them. My dog was dirty and disgusting when he got home. DO NOT WASTE YOUR MONEY! DOG WALKERS ARE JUST AS EXPENSIVE AND ACTUALLY LIKE DOGS! Cons: totally negligent more

For anyone who loves their dog, we urge you to get a dogwalker rather than using Biscuits & Bath. Our dog had his collar (a pretty thick collar, mind you) chewed off by another dog while under the ""care"" of B & B. We received a voicemail at the office coldly stating, ""Bring another collar when you come to pick him up. His collar was chewed off."" There was no other explanation, reassurance, or apology offered that the dog was even OK. \r \r When I arrived at B&B, I found that our dog was still being beaten up by another dog--hours later! Yes, he was still being bitten and dominated by the same dog, with no one helping him or stopping the dog...long AFTER we had received the call that his collar was chewed off. \r \r And, all of this for how many hundreds of dollars per year MEMBERSHIP and then an additional fee per day? It's disgusting! \r \r We were hoping the increased fees at B&B might mean our dog would get personalized attention and a loving staff that actually cared about his welfare. NOT! It seems like just another example of greedy capitalism gone awry--of a company growing too fast and too greedy without any concern for morality and the welfare of your pet. STAY AWAY! There are many other better pet care options for your dog. This place has become criminal in it's greed and inattentiveness. Cons: Dog beaten up, collar chewed off under their care, too expensive, rip off more

I used to bring my rescue dog to B&B for a bath- the bath went up to $75 and it was $100 by the time I got done with tax and tip- but I didn't mind. My rescue had been abused by being left in a crate for long hours- so my stipulation was that she not EVER be in a crate. I repeated these instructions every time I booked a bath. They would call me 10 min. before she was done and I would get in a cab to pick her up. The last time- my husband went and found her hysterical in a crate. When I confronted them- they told me it was only for a minute- it just happened to be the minute he walked in....and even a minute is not ok with me.\r \r I left a message for the manager who never called me back.\r \r I also had a rescue that I had placed and negotiated a big 3-day trial with B&B....they called the woman in 40 min and asked that she leave work because they put him into the mix right away and he got into a little \r hassel with the other dogs. Since she could not leave work- they stuck him in the front window where they left him all day....and then told her they didn't want her to come back...and they didn't think that she was the type of client they wanted anyway....\r \r HOW DARE THEY???? \r \r I would never recommend that place or go there myself again with my dog or any of the rescues I work with.\r Cons: poor service, insensitive, rude more

This is prison for dogs. I am an experienced dog walker and trainer and started working at a few doggie daycare's around the city because I was going to open one myself. THIS ONE OF THE WORST. I had to stop working here because, as a dog lover, I couldn't bear seeing dogs treated like this. Your beloved pet will spend 90% of the day in the overcrowded glass cages or chained to the wall waiting to go on a short 5 minute walk. The facility is filthy. They claim that using glass as opposed to a metal cage makes it less ""cage like"". Dogs don't know the difference. A small space is a small space. The dogs are miserable here with the exception of a select few. About 10% of the dogs are happy. The rest bark and cry and stare at the door ALL DAY. . An hour walk with a dog walker would be 100 times more beneficial then an entire day at B&B! plus it's half the price.\r if your dog comes home from B&B exhausted, trust me, it's not from a day of play and exercise. It's because he/ she has probably been having an anxiety attack all day more

Biscuits and Bath is extremely misleading. Dogs whom are merely getting a grooming and not part of the privileged card carrying membership canines will be placed into a crate rather than the establishments common area - even with all of your dogs immunizations and applauded demeanor. If you'd like your dog to partake in this area for the time period existing between the phone call you receive that they have finished and your trip down to pick them up, please feel free to pay an additional $400 per year plus the regular boarding fees per visit for the 6 times a year you take your dog to be groomed. I do not have time to continue this review, but I assure you it would continue in an exhausting barrage of insults to both their business model and their personnel's lack of bath-side manner. I have no problem dissuading anyone from using this establishment so feel free to email me personally at jaredlink at gmail. I leave this in hopes that a representative of B&B exhibits an intelligence slightly more impressive than the dogs they board and ask for the publics suggestions. Cons: Where do I start? more

I had a scheduled grooming w/Lucy at the 13th Street store. Upon arrival, Lucy told me the office had ""double-booked"" her appts all day & that there was no way she could groom my dog by the promised time, 3:30. I had an important early evening meeting. She said she'd see what she could do & to call her b/w 4:30 & 5pm. I called at 4:55. My dog was not ready & would not be ready for another 35min but would be ready by then b/c the groomer wasn't staying past 5:30. I became irritated & said that I'd like her to finish him ASAP because 3:30 was promised & I had an appt. I expressed my disbelief that Biscuits & Bath didn't respect their clients' time & related that I've had consistent problems with B&B since beginning to use them a year & a half ago. Literally every time I've used them, unauthorized charges have appeared on my credit card. Each time, I call to report the mischarge, & it is apologetically reversed. The customer service rep became irritated & hung up the phone on me. I returned to Biscuits & Bath at 4:26pm, 5min shy of the 35min promised. The receptionist informed me that the groomer had to leave at 5:30 & that they had made the ?executive decision? not to groom my dog & instead to give him a bath. I protested & said I wasn?t paying for a bath b/c I had scheduled a grooming. The receptionist suggested I speak to the mgr, John Sisto. I told John I'd like the groomer to finish my dog. John immediately yelled at me to leave the store. I said I wasn't leaving without my dog. He screamed for reception to call the police. I sat down on a bench as they called the police & waited for John to reappear with my dog. John threw my dog down on the floor at me. My acct was charged $66.38 for services I did not receive?again, another unauthorized, fraudulent charge. After repeated calls, Biscuits & Bath refuses to remove my credit card number from their file. Pros: not one Cons: despicable and fraudulent!!! unauthorized charges to your card!!! more

I have used this business, which it can hardly call itself, a few times in the last year for my 6 year old mixed dog. The first time she came home very very tired and really hungry. I just thought she had a lot of play time. However, in this instance, there was no mistaking the neglect and the carelessness that transgressed during her last stay at this house of horrors. Last weekend, I left for a short trip from Sunday until Wednesday evening. Upon my return to pick her up at 6PM I was told that she was not there but in fact, at the Animal ER! On top of that, the employee behind the counter could not even tell me exactly what had happened, other than they had ""noticed"" a scratch under her eye. Who in their right mind thinks a scratch requires STICHES, I will never figure out. The fact that NONE OF THE EMPLOYEES were even informed about the exact cause of my dog being sent to the ER, is simply appalling. More so, Biscuits and Bath has yet to call us and explain what had happened or just to check up. No one should have to worry about events such as this when entrusting your dog with a business such as this, whos very reason for existing in the first place is to care for and love your dog in your absence! Pros: NONE Cons: ALL more

HORRIBLE! The UWS location is a disgrace. Never bring your dog here the people are rude, deceptive and the place is scary. The first thing they want you to do is sign away any rights you have to holding them responsible if something happens to your dog. That should be the first clue. The staff is uneducated, rude and unhelpful. If you love your animal avoid this place. Right across the street is The Canine Ranch which is lovely and reasonably priced. Use them and avoid the hell hole that is Biscuits and Bath. Cons: everything more

My dog has been a member at the GV location for three months and has so far contracted two illneses, including a case of pneumonia following a four night/five day boarding stay. When I picked up my 7th month old puppy she had a hacking kennel cough that noone on staff had noticed and which quickly evolved into pneumonia costing over $1,000 in vet bills. I called customer care and the person on the phone gushed with empathy but adamantly insisted that B&B had no responsibility whatever and actually admonished me for not consulting a vet as soon as i had noticed the cough, ie the night I had picked her up from their business. He asked me to fax her medical records and assured me that B&B's resident vet would look them over and get back to me. Never happened. I requested a refund for the class I had just signed her up for (since she was now too sick to participate) and was told no way. I shouldn't have been surprised. About a week after plunking down $300 for her annual membership fee (this is in addition to charges for the day care), there were flyers on the reception desk with some discounted services for new members. So, I asked to sign her up for a couple of them. I was told the flyers were for new members only, ""But I am a new member""...""Well, no, it's for non-members""...""What?""...""Well, these offers aren't for you, they shouldn't have been displayed. These are for non-members who pick them up in a retail store who then become members. Otherwise, it wouldn't be fair"". Again, I have to ask, ""What?"" And I am still asking it...I am also asking myself why. Why did I get suckered into this overpriced, overhyped place? The answer is I love my dog. But, frankly, I feel taken advantage of. Despite being one of the more expensive dog day cares in the city, they've just raised prices. The other illness she contracted - warts on her lip and tongue. Gross. 3 months into the outrageous membership fee, she's been home for half of them thanks to contagion she contracted there. Pros: my dog likes it Cons: my dog was hospitalized thanks to their inattention more

My dog has been groomed before and never has he received a worst haircut then the one he got at biscuits and bath. We took him to the Greenwich Village location and right from the start it was a bad experience. Between the horrible cut that he received and the total lack of communication i would never recommend anyone to use this place for any services. more

I wouldn't recommend this place. The daycare is fine and the staff is actually quite nice. However, if you plan on using any other services: walking, transport, they're borderline incompetent. On three occations, my puppy was scheduled to be walked and they just didn't come. When I asked for an explanation, they didn't have one and the manager (John of the UES and Greenwich Village location) never returned my call. If it had only happened once, I could have understood it was a random mistake. But it's happened three times and has happened to other owners I know in the past. As a devoted dog owner, I'd strongly encourage you to seek other options. Pros: Friendly staff Cons: They're also inexperienced and incompetent more

I send my yellow lab henry here every day and I really don't understand what the other reviewers are talking about. He comes home smelling... like a dog! They offer grooming here but I just wash henry myself (they're grooming is a little expensive for me when I can just bathe him myself). I would be worried about the other reviews if... the staff didn't know my dog by name, if Henry didn't pull to go to daycare everytime we walk by , if I didn't walk by sometimes to see Henry playing up a storm with other dogs. I can't speak for anyone else but I have had a great experience. Henry came home once after some play got a little too crazy (he's stil young so he probably just got overexcited!) and he had a little nip on his ear - the staff had already had their vet look at it, had called me at work to give me an update, AND were able to tell me about it when I picked him up. It was small enough that I might not even have noticed it, so I appreciated their honesty. I love Biscuits and will continue to use them-- I hope this review helps other doggy parents to feel comfortable bringing their dogs to this fun play space! Pros: Great service, lots of activity, clean facilities, vet on staff Cons: a little expensive, hard to read statements more

I have a 3 pound Yorkie. The first time we brought here we were charged 45 dollars for a haircut and teeth cleaning. The second time we brought her there we were charge 75 dollars. We asked about the discrepancy and they said they were sorry, and it would never be more than 65 dollars again. I just picked her up and the price was 97.50. In a six month span the price had increased 100%. I called to ask about the discrepancy and was rudely told that the first time was a ""puppy price"" and they could go back and charge my account the full price. I had never previously been told about any puppy price, I was told that they couldn't in good conscience charge full price for a 3 pound dog. There are no prices on the website. I spoke to a manager who apologized for the rude treatment, and offered to take 35 dollars off the next grooming, but that won't do me any good because I am not going back. Cons: Rude, deceptive pricing, expensive, avoid at all costs more

I boarded my dog at the UES location and have never been so dissatisfied and disturbed. First of all, I told them to call me with any problems because I have a friend two blocks away that can pick him up in a moment's notice. Besides that, I called them daily to see how he was doing...each time; they assured me he was doing great. \r \r I felt a little uncomfortable about the last phone call I had with them since they told me he had been eating all of his meals...something he doesn't even do at home with me. So I had my girlfriend pick him up two days early. \r \r Not only did he smell like urine and feces, he had a chunk bitten out of his nose and kennel cough. Despite my multiple attempts to talk to a manager, she would never pick up the phone and never called me back...but had no problem charging my credit card for the entire stay. The person that I did talk to said ""oh, we did notice his nose but it was just from some rough playing."" \r \r Just so you know, my dog is an easy-going, super playful dog that is not aggressive and gets along with other pets. There is no way that he started anything with another dog.\r \r All in all, this was the most expensive and sad learning experience and I just want to forewarn all other dog owners to stay away from Biscuits and Bath.\r Pros: Absolutely nothing! Cons: Negligent, careless and rude staff; extremely expensive; dirty facilities more

I recently took my puppy to the UWS location, only to come back with a shaved headed, stitched up dog and $183 in medical bills. They let a pit who was just in a fight stay in the dog run and it attacked my dog. They called me to tell me what happened but my puppy was fine, just some scratches. Not feeling right about it, I went back a few hours later only to see her head bleeding and her scared to death. They never called their ""24 hour on call vet"". Apparently the vet is only their to make suggestions and not treat the dogs. The assistant manager Anthony was rude and very quick to mention that it wasn't their fault (leaving a dangerous pit in with the dogs isn't their fault??) and that they will not pay for the vet bills. The manager, Aaron, was just as smug and condesending. How they didn't call the vet is beyond me. I now have a puppy who is on antibiotics, pain killers and a shaved head. SHAME on them. How they stay in business is beyond me. Pros: Nothing Cons: Rude, Smug, Dogs are not fully supervised, Condesending. more

I have regrettingly been a member of the Greenwich Village Biscuits and Bath for over a year and would not recommend anyone bring their dog here. My dog often comes out smelling of urine and needs a bath right away. I have often had to complain of him having feces encrusted in his collar. They do not properly supervise the dogs actions. We have gone through three collars after having them chewed on by other dogs at the facility. He has come out with burns on his neck from the other dogs pulling on his collar while the caretakers should have been watching them. Recently he was attacked by another dog while in their care, bitten three times from behind. Biscuits and Bath immediately took him to the vet where he had to be treated for the wounds. They refused to take any responsibility for the attack and would not even tell me what dog had attacked mine or any proof of its shots. After calling them numerous times throughout the day, the manager would not take or return my calls. Who knows if this dog will be back into the day care with other dogs tomorrow. Don't risk it. It's not worth the harm to your pet, vet bills, and aggravation of their poor service. more

I boarded my dog for a week at Biscuits and Bath while I was out of town. What a mistake that was. He was returned to me smelling of urine, had a huge amount of feces cakes on his little butt, an infection in both eyes, and he had a nasty case of giardia. Come on! He was so sick he could barely hold his head up. And the staff at the counter couldn't have cared less. At least clean him up before they bringing him out to me. I was speechless and unable to react when I saw the condition my dog was in. The communicable diseases I can understand, but the filth? Overall I shelled out $750 (which includes a $300 'initiation' fee) to have my pet abused for a week. Well done, Biscuits and Bath. Well done. Cons: Filthy more

I used B&B when they first opened several years ago, the staff then and the manager, Laura were excellent, but since then they've expanded and the quality of service has really gone down hill. No one really seems to know what they're doing, and there seems to be a high staff turnover, never a good sign, it's like dropping your dog off to the staff at McDonalds.\r \r What is potentially an excellent idea-- conveniently located doggy daycare in NYC, really falls short in the execution-- disorganized, over priced, not sanitary more