They didn't have the keys to pick up my 6 month old puppy on the first day. They reassured me that wouldn't happen again. The next day they called me 3 hours after they were supposed to pick him up and said ""we can't find the keys."" I told them to contact my super and he would let them in. No word back so I called and they hadn't even tried and forgot about him! So finally after 6 HOURS they went to get him. The next day they forgot to return him to me until I called. Ten minutes after he got home he wet all over the floor so it was obvious he didn't get a walk before they put him in the van home. They charged me for his entire 24 hours stay even though he wasn't there for the first 6 hours and charged me the morning and afternoon relief walks that he missed while sitting in my apartment. They refused to refund me my money or cancel my membership. They gave excuses then fired the manager but the new manager gave me some song and dance about how I signed a contract. No mention for how they charged me for services not rendered. \r
To top it off, it took me 2 weeks to re-house train my dog because they just let the puppies run around and soil on the floor where ever they want. then they just mop up after them. My dog was dirty and disgusting when he got home. DO NOT WASTE YOUR MONEY! DOG WALKERS ARE JUST AS EXPENSIVE AND ACTUALLY LIKE DOGS!
Cons: totally negligent
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