I do not normally write reviews of restaurants, but our experience at Luisas was so offensive that a negative review is a must. The rude customer service begins the moment one enters the small, tight entryway that spills into the small dining space. Customers waiting for tables hover over those trying to enjoy sparse meals. And to complicate matters further, there is no process for seating customers and the openly hostile and disorganized owner, Luisa, seats patrons as she pleases, ignoring conventional rules of etiquette. There is no one point person at the door and with an obvious communication problem between the owner and her staff, chaos ensues. The restaurant desperately needs a polite hostess, or a simple pad of paper and a pen. Writing down customers names as they arrive may help to make Luisas a better spot to dine, but because the problem at Luisas begins with the owner, I would not give the place another look. The food (which we experienced a few times in the past) is not worth the poor, ill-mannered service. This fine city of ours is filled with plenty of good Italian restaurants with courteous and decent owners. Luisas is not one of them.
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