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Just bought my 2009 Prius and couldn't be happier. Dealt with Cory ,the internet manager, who was...
More 11 months ago
Just bought my 2009 Prius and couldn't be happier. Dealt with Cory ,the internet manager, who was very helpful with all my questions and little picky details. In the end all we had to do was go in and pick up the car. No hours of haggling and no last minute changes in the "fees." And they gave us the best price out of the 11 dealerships we checked. Great customer service !
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I have to say that the customer service I received from Christopher Scharf was what I wished all...
More 4 months ago
I have to say that the customer service I received from Christopher Scharf was what I wished all car sales people would behave like. None of that back and forth stalling, keeping you at the dealership for hours. Never over talked the merchandise nor pushed for a sale, he just helped me get the information I was looking for. I was considering either the Toyota Highlander or Honda Pilot and you know what I ended up with.
What is unusual about Chris Scharf's customer service is that he continued to give me the information I needed without expecting an immediate sale. The reason is that when I stopped by on Fri, 7/31, in hopes that I could take advantage of the Federal stimulus program, "Cash for Clunkers", SF Honda had already decided to suspend participation with the program as the funding was exhausted. Without the $4,500 rebate, I wasn't planning to make my purchase and he knew this... but still he showed me the Pilots he had in stock and explained the features as best he could and even let us test drive one.
I had tried several days earlier, contacting the Internet Sales department, to get an on-line quote on a 2009 Pilot EX-L 4WD, and the availability and colors if available. Without success... and running out of time on the "Cash for Clunkers" program, I just stopped by the dealership to see if I could get a live person help. Chris Scharf told me exactly what was in stock, went over the 3x 2009 Pilots, all 3 were exactly what we were looking for. I was struggling on waiting for the program to be reinstated and possibly loosing the Pilots. Chris Scharf can see the struggle and just suggested that I wait as $4,500 was an outrageous consumer benefit to not take advantage of. He reassured me that since SF Honda had several models, he didn't think they would all disappear immediately. Well, today, SF Honda reinstated their participation and we purchased our Pilot. I got a great deal without no haggling on price as the best price they could offer was a excellent price. Checkout True Car dot Com and see what I mean by a excellent price, that's what they gave me. If you checkout all the other Bay Area Honda dealers, you going to find that they rate closer to 2.5 to 3 stars by yelp users. SF Honda rates 4 stars overall, but go see Chris Scharf if you're looking for a Honda as he's a 5 star rating. Thumbs up for Chris.
Pros: Soft Sell, Great Customer Service
Cons: No Response to Website Inquiries for Quote and Availability
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This is where I bought my first car when I was under 18! We didn't agree with the price of the car...
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This is where I bought my first car when I was under 18! We didn't agree with the price of the car so the manager talked to us and even reduced the price. Wow! At first we were hesistant to buy because we were just shopping around. But then, there was this good deal. Why would I refuse it? Of course I didnt.
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I just purchased a new Prius from Toyota of SF, and was very happy with the process. I worked...
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I just purchased a new Prius from Toyota of SF, and was very happy with the process. I worked thru their web sales manager, who was based at the Geary location but happily brought my car to the Van Ness location to make picking it up easier for me. Everyone there was friendly and low pressure.
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After having the misfortune of getting my two passenger side doors severely dented from some...
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After having the misfortune of getting my two passenger side doors severely dented from some hoodlums foot, I have the pleasure of getting repairs done through their body shop. My poor car looked so bad when I brought it in but looked like new when they were finished! They even made sure to inspect it with me before I drove off and called me to make sure I was happy. If you have a BMW (or other car I suppose) that needs body work done, then take it to the pros here right away.
Pros: Professional, Service
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We purchased a Highlander here and it was a very easy transaction. After a quick review of our...
More 10 months ago
We purchased a Highlander here and it was a very easy transaction. After a quick review of our needed options and budget we were able to come up with what we thought was a fair price without the time consuming back and forth that often goes on at a dealership
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Redline Autonews
Category:
Car Dealers
553 Market St. Suite 700
San Francisco,
California 94105
(415) 495-6555
At Redline AutoNews, I can browse for news, keep up with trends in the auto market, check new auto...
More 1 year ago
At Redline AutoNews, I can browse for news, keep up with trends in the auto market, check new auto research or watch out for automotive manufacturer info about warranties, incentives or recalls. From a consumer’s point of view, Redline Autonews fills me in on relevant info including auto insurance, financing, and fuel saving tips or popular views about green technology. Check it out for yourself here:http://www.redlineautonews.com/
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British Motors
Category:
Land Rover Range Rover Dealers
999 Van Ness Ave
San Francisco,
California 94109
This is a difficult review. On one hand they have great service reps. On the other hand their...
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This is a difficult review. On one hand they have great service reps. On the other hand their service is rather spotty at best. I have had them do repair and maintenance work several times and out of 5 visits 4 times I had to return to make them fix something they were supposed to fix in the first place. I just didn't think they were very thorough. They do however return cars washed each time they are brought in for repairs.
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Very nice and honest dealership and it is still family runned so coming here to purchase or...
More 1 year ago
Very nice and honest dealership and it is still family runned so coming here to purchase or service a vehicle surely benefits the community. I remember my parents purchasing their first vehicle here. Parking is not a problem. They will park it for you.
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The person I worked with in the service department was really patronizing to me. I was happy to...
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The person I worked with in the service department was really patronizing to me. I was happy to see that someone else had a similar experience. When I explained what I wanted done to the car, he argued with me in a really snotty manner, trying to make me feel stupid and foolish. I ended up getting repairs and maintenance that I don't feel I needed and the cost was well outside of my budget. I am angry at myself for not walking out and letting him manipulate me.
The price was very high as compared to other shops. The car is not running as well as it was when I brought it in. And I left feeling ripped off and taken advantage of. I will never take my car back this shop.
Pros: None
Cons: Service department people are rude and demeaning; price
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