Enterprise Rent-A-Car

This might be the most HORRIBLE Enterprise branch I have ever used! Don't get me wrong, I love Enterprise, I have used them consistently in many cities because of the two services that distinguished them from the rest of the other rental car companies: 1) they pick you up and drop you off from your home/hotel to the enterprise site; and, 2) you can drop the car off at any Enterprise branch regardless of where you picked it up. Then I went to the Enterprise branch in Capitol Hill and had the most miserable experience. Ever. I just moved to Seattle and was dropping off my rental car to this site, since it was the closest to my new home. But this branch refused to take their own car because they said they had no space for it in their lot. With four people in the office and not a single customer in sight, they looked like the laziest bunch you've ever seen, not willing to lift a finger to move some cars around and totally disregarding my pleas that I wasn't familiar with Seattle and that I had a 3years-old with a babysitter waiting for me. Wanting me to do their job for them, they had me drive all around Seattle looking for another Enterprise branch, only to be told by the second branch that the Capitol Hill branch staff were being "ludicrous"; calling the Capitol Hill branch up on my behalf and blasting them for not doing their job. After bringing the car back to the Capitol Hill branch, the staff had the audacity to try and weasel their way out of giving me a ride home. DO NOT USE CAPITOL HILL ENTERPRISE RENT-A-CAR! And BEWARE of Aimee and Michael, the rotten elements of that branch. more

Cheap is relative, but my sister is coming for a month with her whole family and just worked out a month's rental of a big car (minivan or SUV, I forget) for around $600. Enterprise actually focuses on local & long-term renters more than business travelers, and has better pricing and deals for those kinds of customers. more

I was delightfully surprised at the great service that I received from Enterprise Rent-A-Car on a Friday evening. When I told them that my car was in the shop and I didn't have a ride there they told me not to worry and said they would come and pick me up at work. Not only did they come and pick me up at work during the middle of rush hour, but they also brought a car big enough for my bike! They were very accommodating. I received a nice little 2005 black Neon - it even had that new car smell. When it came time to drop the car back off they were quick with the paperwork and before I knew it they were giving me a ride to the shop to pick up my car. I thought the people who worked there and drove me all over town were great conversationalists and overall really nice people! more

I love enterprise because they are everywhere. We travel a lot so they make it easy to return the car to a different place then you rented it. They offer great Free weekend rentals when you rent so many times. All Enterprises are great and very reasonably priced. Staff is always great and they will even come and pick you up if you need them to. more

I had a horrible experience with this rental car place... After waiting more than a half hour for what I thought was a full-size sedan, they informed me that I could choose between the fantastic NEON or the amazing KIA. Wow... impressive. So, I opt for the neon because I am partial to american 4 cyl. muscle and then they tell me that i can't have that particular one because it has a bullet hole in the windshield. The management made no attempt to compensate for this pathetic service because they were too busy trying to decide where they all would meet for drinks after work. Take my advice and never set foot in this rental store. You are better off swinging by Recycled Cycles and buying a bike for the price of this company's optional insurance (see my other review of recycled cycles). more