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Toyota of Lake City
Category:
Automobile Dealer Services
13355 Lake City Way NE
Seattle,
Washington 98125
(206) 366-3100
After days of negotiating at Michael's Toyota, I gave these guys a call. I live in Redmond, so I...
More 8 months ago
After days of negotiating at Michael's Toyota, I gave these guys a call. I live in Redmond, so I told them I won't come in unless you have a deal that'll make my time worth while. In minutes I was on the call with sales manager and she actually quoted me really good price. It wasn't good enough, but later on she called me back offering few more options. I took few offerse from other dealer and brought it back to her. She really wanted my business because they were willing to go under just to have my business. This is for Prius, which Toyota claims that they dont sell under or even at 'invoice'. I don't buy car at 'invoice', let's be fair, dealers get the kick back, mark up and space fee back from the manufacture. SO why should I pay for them? But I made sure my pricing inclued a 2-3% profit margin for these guys. It's win-win situation. Dealers should be able to run great at 2% profit. I just love their attitude of wanting to serve their customers.
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Burien Honda
Category:
Car Dealers
15026 1st Ave S
Seattle,
Washington 98148
(206) 246-9700
i bought my car there and it was great (sales rep Ed Oliver). then i accidentally got a little...
More 7 months ago
i bought my car there and it was great (sales rep Ed Oliver). then i accidentally got a little tear in my tire, so i went down to get it checked out by their service people. they were super friendly: even showed me how to change my tire (ok, it's my first car ;). the guy had been working there for over 20 years and said that the tire was going to be fine but moved it to the rear to be safe and then rotated my tires and washed my car -- all for free! kathy at the desk is super nice. she'll take care of you and is very knowledgeable. her family owns burien honda and they really care about customer service and making sure you walk away happy. in summary, i have had great experiences with buying and servicing my honda at this dealership and would recommend it to anyone else who would be willing to go a little out of their way (from Seattle).
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University Volkswagen
Category:
Automobile Dealer Services
4724 Roosevelt Way NE
Seattle,
Washington 98105
(206) 634-3322
I bought my Jetta TDI in 2004 and have taken it to University VW for all its service. I have never...
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I bought my Jetta TDI in 2004 and have taken it to University VW for all its service. I have never experienced anything but straightforward interactions with the service department. Prices and problems were fully explained and when they didn't get a squeak fixed, they were happy to say sorry about that and take another look. As for prices, it's a dealership so things are going to cost more, but this is a finicky German car and it's worth a bit more to me to make sure it's done right and that there is an organization to deal with that stands by its work and will make it right.
Unfortunately, every time I have gone in for service, I have seen some customer being nasty to the service staff. I make an extra effort to be courteous and am given that courtesy in return. How would YOU react to people being nasty to you all day? Customer service is a two way street.
If you are considering a VW, I also highly recommend the sales staff, too. Our salesman is no longer there, but he was very pleasant to deal with and seemed like "one of us," not a slickster.
University VW gave me my best car buying experience, and continues to give me great service. Just treat them decently and you'll get the same in return!
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Discount Tire Co
Category:
Tire Dealers
810 NE Northgate Way
Seattle,
Washington 98125
(206) 365-1614
I have been doing business with Discount Tire at Northgate for a number of years. It all began...
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I have been doing business with Discount Tire at Northgate for a number of years. It all began when I stopped in with a flat tire. They were friendly and fixed the tire without cost to me. At that point, I wasn't a paying customer. They day came when I needed new tires and I remembered the great experience of their helping me without it costing me a time. I thought, "I owe them one", so I bought 4 tires and it was the beginning of a happy marriage. I've not had one bad experience with them for at least 8 years.
Lindakflowers
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Orange Cab Dispatch
Category:
Taxicab Services
11621 Des Moines Memorl Dr
Seattle,
Washington 98168
(206) 522-8800
I exclusively take orange cab from my home to SEATAC. I make this trip on average 3 times a month...
More 1 year ago
I exclusively take orange cab from my home to SEATAC. I make this trip on average 3 times a month and have been doing so for 6 years (over that time leaving from Queen Anne, Ballard and now West Seattle). They have been late only once and normally turn up 5 mins early, but are happy to sit outside and wait on me before starting the meter. They're all nice folks and are great people to talk to. Never had a dirty car, never had a driver under the influence of anything and they have always been polite.
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University Audi
Category:
Automobile Dealer Services
4701 11th Ave SE
Seattle,
Washington 98105
(206) 633-2834
Great place to buy and service an Audi. John Savo is good service advisor there.
Great place to buy and service an Audi. John Savo is good service advisor there.
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I purchased my Rx-8 from Doug's Mazda and the entire experience was top-notch. I got the best...
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I purchased my Rx-8 from Doug's Mazda and the entire experience was top-notch. I got the best price (in fact, I still haven't seen one sold for what I got mine for - and I read all the online boards for Rx-8 owners!). The dealership manager is a smart, competent, and sincere person. I always get the sense that I will be taken care of here. He takes the time to chat with me whenever I stop by, and I have come to know him a personal friend. (Now how many car dealership people can you say *that* about?) :-)
Post-sale service has been outstanding. Quick, free loaner car, and every technician I've seen has taken what seems like a "personal interest" in my vehicle. Now that's impressive.
I haven't bought a Hyundai or Hummer from them - but I would guess you can expect the same level of service and professionalism. Happy car buying!
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Ravenna Volvo
Category:
Automobile Dealer Services
2700 NE 55th St
Seattle,
Washington 98105
(206) 525-5424
After a not-so-satisfactory experience at Ravenna Volvo I ended up going back to the service...
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After a not-so-satisfactory experience at Ravenna Volvo I ended up going back to the service department for an emergency repair. If a business fails to offer good service the first time around I typically do not return. However, the windows in our XC stopped working last week so I stopped by without an appointment to see if someone had any ideas--I had stopped by 2 weeks ago for the same problem and the service adviser 'advised" me that the earliest he could see me was 2 weeks away. Yesterday, after a luke warm welcome, these guys came through with excellent service--helping me troubleshoot the problem and, of course, charging me 208$ for a new part. But they did not charge for the troubleshooting or the installation. The guy I worked with was named Scott--he was excellent.
Something tells me hese guys have gotten used to the 'upscale' crown in Ravenna and they simply do not need to fight for customers--but yesterday they were great and we will go back--and consider them when we trade in our '99 XC.
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Phil Smart Inc
Category:
Automobile Dealer Services
600 E Pike St
Seattle,
Washington 98122
(206) 324-5959
Phil Smart Mercedes has treated me respectfully and done good work on my car. I would hesitate to...
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Phil Smart Mercedes has treated me respectfully and done good work on my car. I would hesitate to switch to another brand on the basis that I would have to go to a different dealer for service.
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Yellow Cab
Category:
Taxicab Services
Seattle,
Washington 98101
(206) 282-8222
I recently placed a call to Yellow Cab to arrange for a cab and I have to agree the dispatcher did...
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I recently placed a call to Yellow Cab to arrange for a cab and I have to agree the dispatcher did not have the concept of courteous customer service very firmly in mind. As soon as you try to get clarification of something, they get snippy. If other dispatchers are better, as reviewers here have mentioned, then when calling for a cab, you might want to go elsewhere. However, for flagging down cabs on the street, I've taken Yellow Cab many times and found the drivers helpful, friendly, and considerate. One driver refused to take a tip when the cab had been paid for by Amtrak because our train was hours late (I guess he didn't want to charge Amtrak extra, nor did he want us to have to pay a tip). One cab saw my sister and me flagging him down late at night, called his company and made sure another cab was close enough to pick up the fare he had been on the way to, and gave us a ride so we wouldn't have to wait around at night--even though we weren't going that far. I used to take Far West because that's what my company paid for when people worked late, and I did not have as good experiences with those drivers. Some of them actually made me feel uneasy. I also know the problems cab drivers get from customers are at least as bad as the problems the problems we sometimes experience with cab drivers! This is one of the most hazardous job occupations there is, and Seattle cab drivers have had their share of violence and even murders. As far as the drivers go, let's try to be understanding of ordinary problems like traffic, and tip well.
Updated after a dreadful dispatch experience: I had to get my cat home from the vet and called Yellow Cab thinking this would be faster than the bus. I placed the call, explained I had a cat and waited quite a while, then called again. The dispatcher then said they still hadn't found someone and they'd get right on it. I was very clear that my cat was quite sick and they needed to either take care of it right away or advise me they couldn't. 20 minutes later I started walking to the bus (I had missed the bus I would have caught if I hadn't waited for Yellow Cab, but I realized waiting for the next one was probably going to be faster than waiting for Yellow Cab). I also called dispatch, and the dispatcher again said, oh, we'll try to find you something "right away." I said don't bother and took the bus home. My cat died the next day--waiting around in the cold for a cab certainly didn't help her any. Don't call these people if you want a reliable dispatch--review downgraded to two stars due to lousy dispatch, although I still think Yellow Cab drivers are mostly nice and they are fine to flag down.
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