New Planet Moving & Storage

awsome awsome they did an amazing move for me last minute thank you more

I just wanted to thank you guys for the amazing service. My move was fairly big and on short notice, but you handled it extremely well. Jorge, Erik and Louise are three of the nicest guys you could meet. They were so patient and thorough while packing and loading our belongings. Jorge and Louise delivered everything and were careful to put each box in the right room as well as moving each piece of furniture carefully. Thanks again for taking a lot of the pressure off me while moving. I will recommend you to everyone!""\r more

I had originally scheduled movers to come and pick up my things. since i booked with them i heard lie after lie so i decided to find a new company. I came across New Planet moving and the lady who helped me was so nice. She understood my dilema and didnt judge me for the bad choice i made. I got really lucky with them because they were able to schedule my move last minute and ease all of my worries. They said it would take about a week to get my stuff to me and they stuck to their word. I had my things within that week like they said and for the whole duration of my move my representative helped me. They didn't pass me around like an hourd'evues. I was very happy with this move. more

We would like to extol our gratitude to New Planet Moving & Storage for the excellent job performed during our recent move. The whole process, which could have been a headache with another company, went very smooth, from start to finish... Everything was done in order and great care was taken for our belongings, as if they were the movers own. The movers were friendly, courteous and hard working. Our moving truck showed up on time to our new home, as you promised, again with great care taken for our belongings. We thank you, and know your company will only continue to prosper and grow with such integrity as yours.!""\r more

thank you for a very successful and smooth move on such short notice. One of the hottest months of the year and your men worked at taking care of our stuff as if every piece belonged to them. The full move was actually accomlished in less than 12 hours. your driver, Alberto that delivered the load went above and beyond the call of duty on this end. Every piece of furniture was placed in the new place exactly where we wanted, and our pieces are heavy... As i spoke to you the other day, we were so pleased, we asked you to move us back when we are ready...That is how satisfied we are with your company. Again we would like to say Thank You, and please use us for a reference any time necessary. Thank You more

We want to thank you once again for providing excellent moving service that resulted in an easy and efficient move. We say ""Once Again"" since this is the second time you performed a move for us. The first move was a local move and we were duly impressed with the timeliness in which the crew appeared, the careful yet fast-moving way in which they worked, and their constant courtesy and professionalism. This time your company performed an interstate move. Again, we observed and experienced the same high quality in the crews in both Nevada and New Mexico. Both moves were extremely smooth and without incident. Our items were packed and loaded carefully, and then cheerfully unloaded in New Mexico without damage. We have and will continue to highly recommend your company to our friends. Moving is never easy nor fun, but New Planet Moving & Storage makes it go as smoothly as possible. Thank you for providing such excellent service and crews!""\r more

I like many others I've read here, did my research before moving with them. They had mixed reviews, but i took a chance and it worked out just fine. The only reason they recieved 4 stars instead of 5 is my delivery was 3 days later than my original quoted time. But after researching and reading reviews on the other companies that were competing for my business, I realized that I was lucky for that, apparently EVERY mover can hold the items up to 21 days, can you believe that? Anyway they got my stuff from Arizona to Florida in only 12 days and all was in tact not broken. Thank you for everything Laura, Joe and Al more

I'm very happy with the service and rate i recieved from New Planet Moving and Storage. They were super nice from the beginning, and its true sometimes I would have to call them back, but overall they were just fine. I think people just dont move out of state that much (whereas i do because ive moved a ton) and then they dont know what to expect, or what is normal. Well it's never that easy to choose a mover that is for sure but when it comes down to it it's about thier reputation with the people that govern them. I havent had too many great moves, but this is one of them and i wanted to be sure and share my good experience, as i know unhappy customers can always speak louder than the happy customers, I wanted to be a happy customer speaking up. All of my items were deliverd in the good condition, and the rate was about $1000 less than Mayflower. Thank you for the great move. I will use you next time as well. more

We must have weight certificates on board at all times, it is the LAW. If the driver is ever stopped by any law enforcement and cannot verify the weight, he and we will receive a very hefty fine. We weigh the truck before each pickup, load everything onto the truck, and go directly to the same weigh station afterward to confirm the actual weight of each individual move. In addition to this we offer a free re-weigh upon delivery. In this case we can weigh the truck before delivery, unload, and then re-weigh it at the weigh station, thus confirming the actual weight. If any customer requests this it takes less than 5 minutes and we are more than happy to comply. Which in many cases when people go over thier weight estimated, they do like to have it reweighed or verify the certificates upon delivery.\r The driver will arrive at pickup with the weigh slip for each customer, (ALWAYS) after pickup if the customer chooses they may follow the driver to the weigh station at this point and verify the weight there. Or as in most cases, When the driver closes his paperwork for the day, he calls everything into the office. The following day or two, every customer will receive a phone call from our accounting department, confirming total weight, packing materials, and total balance due. As well as delivery date. At anytime from this point, we can email fax or mail the weight certificates, or invoices. And there is no reason we would not provide this information. It is crucial in our companies revenue.\r The sales reps do not attempt to underestimate the move, customers call in with an inventory of what they are moving, end up not selling that couch, that old bed, or having 40 boxes all large instead of 30 all medium, all these things add up. And if we are not notified to update the inventory before hand, additional weight is at a higher rate per pound. The reason for this is we reserve a certain amount of space on each truck for each move. If customers go over, we may have to send an entirely new crew and truck to do other jobs scheduled. Due to these costs that we incur, but do not charge our customers, we have to charge additional weight at a higher price per pound. (As does EVERY OTHER MOVER).\r I am not saying that we have never made any mistakes, but I can say that we are recommended by the BBB in Las Vegas, NV. We are recommended by the Chamber of Commerce in NV. We are with the DOT, AMSA, and several other associations. And with any problem we may have had, we have resolved EACH issue accordingly. Please be very accurate with descriptions through inventory when you are moving and it will take away the ""surprise charge at the end"" Sales representatives, always quote you at a higher rate. When you are talking to New Planet Moving and Storage if we get an inventory that estimates at 3400lbs, we will recommend going with an estimate at at least 3650lbs, so that you have a little room to breathe. Some customers will even say no, just do it exactly at that weight, and we do, but most commonly these are the people that go over. So beware of brokers and companies who estimate your exact weight, not any overage.\r \r And hopefully we can do business with you soon.\r New Planet Moving And Storage \r 1-877-505-4545 \r more

when i originally started the process of moving i put my info in this website and all of a sudden i was overwhelmed with moving companies. i went thru the quotes with several of them. i chose this company because the girl i was dealing with i felt took my hand and held it thru the whole stressful event even after i gave her the deposit she still answered my phone calls and emails. she was very upfront with me even about the mattress covers i would need for my beds and we went thru my inventory list a few times and she was very patient because i wasnt sure if i was going to take certain items or not. she asked me questions while i was going over my list with her so i wouldnt forget things small things she said will ad up so lets try to get everything. then the movers got there and they were very polite and did a real good job. i believe his name was AL.when it was time to get my stuff i called leslie the girl that did my quote and she wasnt there so i left a message and i was suprised that i got a call back as soon as she got in. i heard several horror stories about moving companies not callin people back. when she called me back she directed me to jessica in the dispatch dept. and she told me that my stuff should be there in about 5-6 more days it got here in 6. i cant complain. when the guys unloaded my belongings i was so happy because they took realy good care of my stuff. over all i would say use these people because they realy do a good job. i moved from MO to NY. more

I chose New Planet over all of the other companies because they were able to meet all of my needs. I have been looking throug what seemed like endless companies for one that would work best for me. the staff was very friendly, curtious, and patient. I was a wreck and i was very skeptical about using a mover because of all the stories you hear. The crew was on time and VERY profesional. they were quick and before i knew it everything was loaded up. It turned out that i needed storage so my driver let me know that the option was still available to me even tho I said that I'm pretty sure I wouldnt need it. Can you believe my new apartment place rented out my apartment! Luckily New Planet saved my day. I only needed about a week to find another new place so when i was ready for it to be delivered they told me it would take about a week or so. i was ok with that but would prefer it to arrive sooner rather than later. They got it to me in 5 days. Let me tell you how excited I was to hear that. This is such an upstanding company that I would recommend this company to anyone. more

i came to this to write a great review about a company that truly helped me in time of need then i saw these crazy reviews that seemed to be out of the norm from what i experienced......where do i start lets see i called to get an estimate at the very last minute since i found out for sure that i would be loosing my position with a company i had been with for over 15 years i wasnt sure if anyone could accomidate me due to my lack of time but they did that was first then i got a really fair price the guys came and moved all of my things they were extremely nice and simpathetic to my unique situation they also had to store my things at there storage unit for exactly three weeks until i could find a place in once i found a place i gave them a call and got my things delivered to me by the same kinda man you picked up my stuff i was inpressed WHO DOES THAT ANYMORE I GUESS IM JUST USE TO GETTING RIPPED OFF WELL FOR ONCE THAT JUST DIDNT HAPPEN THANK YOU more

So I read the reviews before I picked this company and they were mostly bad but i went with the company anyway because they sounded cheap and were so nice on the phone. DONT DO IT. It was one of the worst experiences of my life. We were moving from Utah to Florida for medical school. Were were given the estimate of 1,200 for our tiny one bedroom apartment. Thought that was pretty good and they said they over estimated so it may not even be that much. Were were told the move would take one week and i was skeptical because it was across the country but they kept saying one week from the time of pick up. We were told the truck would be there between 8am and 10am. I called many times and they kept saying the same time. So we booked our flights to Florida for 5pm thinking that would be safe even if they were a little late. They came at 6pm and we missed our flights!!!! Then we got to Florida quickly to meet our truck because they kept saying one week. THEY HAD OUR THINGS FOR TWENTY DAYS......20 DAYS. The contract does say it could be up to twenty days so i feel like they kept it and took their time cause they were under contract. It was a coincidence that on the twentieth day they decide to show up. Also they said we had more boxes then we said and wanted to charge us an extra 2,000 for the space. Even though the company says its not about the space it's the weight. ?? Then they show op on the TWENTIETH day and say they can't make it into the apartment complex with their truck. They didn't even try. So we had to go get a Uhaul and move all of our things our self and pay them $2,000 for doing it ourselves. Then we are asked to sign a form saying nothing is broken. WHAT?? how do we know what is inside all those boxes. The moving guy hands us the contact in his underwear. He wasn't even wearing any clothes at the time. He was also very disrespectful when speaking with me. My husband was the most upset about that. So we hauled all of our things 100 feet into our apartment with my six month old strapped to my chest and began unpacking. Every box had something broken in it. We had to stay in a hotel for the twenty days they had our things with a six month old, no crib, nothing, plus pay for our own Uhaul and move our stuff ourselves. DONT DO IT. It was such a bad experience. ELI was our driver, LESLIE did the estimate and JOE was the boss I talked to who wouldn't help us out or work with us at all!!!! I called all the time and they would just say it's summer and we are busy. more

Thank you all for the best moving experience more

I can't believe how fast and professional they were. Pros: fast, professional more

I am going to take advantage and comment on this. This customer has WAY over exaggerated. When we originally spoke, we did indeed go through an entire inventory room by room.I estimated boxes based on the average (Which I do not decide what the average is... AMSA does) And explained to the customer That it was only an estimate, and that my system came to 7300lbs, HE NEVER ASKED TO UP THE BID. I tell everyone I speak with that we need to OVERbid to be safe,& there is no difference here. The thing about moving long distance is that we can ONLY estimate based on the list of items that you give to us. some people may say they don't know until they get better packed up. well we give you up until 3 days before the moving date to adjust the rate, weight, or date on your move. And that is clearly stated in all contracts. When reserving you yourself stated that our movers would pack better than you did, & you thought it would fit. Pros: Excellent Service and Rate more

I had 4 companies come out and bid me and New Planet Moving was by far the least expensive of the big companies, but a little higher than the cheap cheap companies around town. I did some extensive research on the BBB, and the DOT sites and found them to be in great standings. So I bit the bullet and booked my move, I just received all of my items in tact and I had to say thank you by writing the review. I know it is a tough business, and people who are upset always speak louder than the happy ones. I appreciate the good deal I recieved more

I called for a quote from New Planet, and recieved one from Lauren. Her estimate put us at about $5,000 to move our 4 bedroom house from Sparks, Nevada to Wilmington, Delaware. Lauren asked me to list only the furniture that was being moved, as she was going to add boxes along the way in conjunction with the furniture. I told her several times that there was a lot of stuff to go into boxes, and to plan accordingly. I also told her that I really didn't think the load would go onto a single 26 ft truck, as I had moved everything in there, and it took more than that to move it in. She assured me that their professional movers could fit it all onto one truck without a problem. Even after she completed the bid, and came up with a weight of 7300 lbs, I asked that she add weight to that so we wouldn't be surprised by a bill at the end of the move, so her adjusted total estimate came to 8500 lbs.\r \r The morning of the move, 7-19-10, the movers showed up and began loading the truck. Several times, the movers, Jimmy and Andre called their home office to report that they may not be able to load the entire house onto one truck. The response from the office was to tell the movers that they were not professional, and they needed to load it all onto one truck, or else.\r \r At the end of the day, they could not fit the entire load onto one truck, despite repeated loading and unloading, and they said they'd come back with another truck in the morning.\r \r The next day, they came back with the same truck, which had about 10 ft of space cleared out of it. This was still not enough to finish the load, so they loaded the remainder of my household items onto the back bumper/loading dock of the truck, and secured it with packing tape. Upon seeing this, I ran to the local hardware store and bought some straps, as I was just disgusted, but couldn't wait any longer to get on the road.\r \r At no time did either the office or the movers inform me that I may be over the estimated weight.\r \r 3 days later, Joe, the office manager at New Planet called me and began yelling at me over the phone that we were overweight by 7500 lbs on the estimate, and they were going to charge an extra $5,650 to complete my move. I told him that both his words and his tone were unacceptable, and he had no right to speak to me in the manner he was. I also told him about the estimate that I had recieved from Lauren, including the assurance I got from Lauren that we would be able to fit inside her estimate without any problems. Joe then said that he would not speak to me about this any more, and that I needed to talk with Lauren or the owner directly.\r \r I called then on Friday, July 23 to speak with Lauren at 2:54 Pacific time. I identified myself and was placed on hold for 30 minutes, to where I finally hung up, and the phone call was never returned.\r \r The next correspondence I had from them was from Joe on Tuesday, July 27, who said the owner had offered to knock $650 off of my bill, and charge $5,000 for the remainder of my move. I let Joe know that this was unacceptable, and they were practicing fraud in their business. He then told me to file a complaint with the BBB, as they ""recommend"" New Planet's services. I let him know that I had already planned a complaint to the BBB, and that their bidding practices were still fraudulent. His response was ""so sue us"". I told him that was the next step. \r \r To date, it is July 29 and they still have no delivery date for my furniture. They have recieved the full estimated payment ahead of time. They have offered no proof of weight for my belongings, and have only offered a 5% discount for their poor handling of my move. Pros: - Cons: Fraudulent, liars, cheats more

Google ""Moving Scams"" and become educated about moving scams before you use New Planet. I do not recommend them.\r \r They showed up late in another company's truck. They pushed papers on us while we were in a rush due to their tardiness, which admitedly we were foolish to sign. They broke several items and completely destroyed one piece of furniture. Upon looking through their insurance policy we found that our items were insured for a mere 60 cents per pound. They grossly underestimated our weight and charged us about double before they would release our items. They were extremely late in delivering our items.\r \r You don't have to take my word for it. Educate yourself on moving scams, look for red flags, and then make your own decision. Pros: ???? Cons: ???? more

I had 4 companies come out and bid me and New Planet Moving was by far the least expensive of the big companies, but a little higher than the cheap cheap companies around town. I did some extensive research on the BBB, and the DOT sites and found them to be in great standings. So I bit the bullet and booked my move, I just received all of my items in tact and I had to say thank you by writing the review. I know it is a tough business, and people who are upset always speak louder than the happy ones. I appreciate the good deal I recieved. Pros: Way cheaper than United /Mayflower Cons: I didnt use them for the last move i did ;-) more