I'm COMPLETELY OUTRAGED!!!! This company said they ""secured"" a place for me approximately a week before my move was to occur. Then, after providing my credit card information for the security deposit, I'm told that they don't know which day they will arrive. They gave me a choice of two days, one being not my choice at all (a day earlier) than my choice. However, I still agreed to make it work and made necessary work arrangements since I was coming across state lines. I then wait the following day for their phone call ""AS PROMISED"" to notify me which day they were coming. Well...no one called, so I called them that same evening and was then told by someone that they were still ""working out driver schedules"" and would let me know the next day (Just one day before the earliest move date they quoted me). I then receive an email later that evening from one of the dispatch employees telling me that they are now ""unable to meet my requested day."" Wtf??? What happened to a secure spot??? So... I called them back the next day (which is today) and asked for clarification on that email message. I'm then told by another employee that their ""truck broke down"" and that the earliest move date they could do would be in about a week. This is absolutely ridiculous! First...we go from ""working out the schedule"" delay excuse to the truck broke down???? Really? Do they seriously think I'm that stupid? How can a so-called ""reputable"" company treat potential clients like this? Moving is already a VERY stressful time, especially across state lines...and... to notify me of this crap less than 24 hrs before the earliest quoted arrival is ABSURD! Really??? And during this time of yr when EVERYONE is literally booked up??? Unbelievable and Ridiculously BAD BUSINESS for New Planet movers!!! I WILL NEVER recommend this company. EVER!!! They screwed up everything for my move!
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