New Planet Moving & Storage

Based on some of the other reviews and how incredibly helpful and nice these people were during my initial phone calls, I really thought I had chosen the right company. It turned out to be a less than pleasant experience however. I would definitely advise going with another moving company. I realized this a little too late (after my money was in their hands of course). The customer service (or lack of) was appalling. They also seem to be very shady with their billing. I really walked away from this whole experience feeling that I had been taken advantage of and lied to. Live and learn I guess? more

They were really great. I will say that i called to tell them how everything went and how much I appreciated it and they did ask if i would post a review online. I told them of course. I had Alim as my driver at pickup and I had Al at delivery everything with them and thier crews went great. We had pizza and soda and they were so happy and thankful. You could really tell the care they took with our goods that they had been trained well and experienced with this furniture. The offce people were always helpful, I worked with Lesley and Marisa most of the time I will admit sometimes you have to wait a few minutes to get a response but it is understandable to me, and well worth it overall because thier rate was about $1000less than mayflower quoted me. i have a 4 bedroom that i moved from Arizona to Michigan and it went really well. more

They were really great. I will say that i called to tell them how everything went and how much I appreciated it and they did ask if i would post a review online. I told them of course. I had Alim as my driver at pickup and I had Al at delivery everything with them and thier crews went great. We had pizza and soda and they were so happy and thankful. You could really tell the care they took with our goods that they had been trained well and experienced with this furniture. The offce people were always helpful, I worked with Lesley and Marisa most of the time I will admit sometimes you have to wait a few minutes to get a response but it is understandable to me, and well worth it overall because thier rate was about $1000less than mayflower quoted me. i have a 4 bedroom that i moved from Arizona to Michigan and it went really well. more

When I finally found a job, I was so excited. But it was in California and I was in Chicago. I wasn't as excited about that but what can you do. I went online to this website and it sent my information to what seemed like 50 different companies. I looked through my million emails and decided on 5 to compare that looked like reliable companies. (You'd never belive some of the other companies unprofessionalism) Out of the 5 I chose New Planet was right in the middle cost wise, and I spoke with a really nice girl named Lauren. I spoke with the other companies as well and narrowed it down to New Planet, and one other company. After doing some research I found that they both had mixed reviews online, I admit I was nervous you hear all the horror stories about moving, so I went back to my million emails and picked a few more and researched them, and they were terrible. I called Lauren and she helped me understand how everything works, and that as long as I gave ample time to deliver, and had an accurate inventory that they would take care of me at New Planet Moving. I took a leap and jumped on board. I am happy to say that my movers were so helpful and so fast it was unbelievable, the delivery guys were just as great and only one table had a small scratch. That was it! I am here in Cali now relaxing in a nice area with my new job, and I paid exactly what I was planning to for my moving service. I felt that I owed them to write a review, as I had given them such a hard time about the negative ones, and my move went so well. I will recommend New Planet Moving to everyone, Thank you! more

5/24/11 Move with Lauren-I wanted to let you know how well the move went. The drivers went to great lengths to position the truck in such a way that I would not have to pay the long-distance carry charge. They also provided useful tips on assembling some of the items they moved. I would recommend New Planet Moving and Storage to anyone.\r Thank you,\r Bart --Irving, TX\r more

I recently moved with this company and everything went well. I was given all of the information upfront and their price was very comparable to what I had been receiving from the other companies. I got pickedup on time and they delivered just a couple days after I asked them to. Everything went well :) more

This company had some of the worst customer service I think I have ever encountered in my life. Sure they were all dandy and nice when they were talking about money and selling themselves, but once you are in the contract, you are nothing to them but a dollar sign. I hired this company about a month in advance to move my 1 br apt in Texas, to California. we had a date set, yet no one could give me a time window in which the movers would arrive. I called several times to get the time and never could get an answer...so the day of the move I had everything ready to go and waited...and waited...and waited...nothing. I called and spoke to Lauren (one of the managers) 2-3 times in which every time she said she would call the driver and get back to me (which she didnt) The movers didnt show up to my place until 9 pm, and then ended up telling me they couldn't fit their truck in my apt complex and it was too late to rent a truck somewhere, so the move had to be postponed to the next day. I was already steaming...They then told me I was going to have to pay them 300$ because they have to go out of their way to rent a truck and do double the labor of packing and unpacking the smaller truck. I threw a fit but they wouldnt work with me. Lauren told me we would speak about a discount because of the issues at hand and how my early morning departure now was ruined. She ended up telling me I could pay 200 instead of 300 for the shuttle fee. HA..ok. The movers showed up the next day, took my stuff and I finally left...I then called and spoke to Moses who is apparently the owner of the company and also a COMPLETE IDIOT. I told him that he was running a crappy business and that I would make sure everyone I know makes sure to never use his company. I tried telling him several times I could not afford the shuttle fee and it wasnt my problem that they brought a 70 ft semi to an apt complex. And after them showing up to my place at 9 pm which is completely unprofessional, I feel that I really deserved some sort of discount considering it was a 1500$ bill! He pretty much down talked me, and then told me if I didnt want to pay then he would cancel the whole thing. I let him know that any wise business person would rather take a 200 cut than piss off the wrong customer and lose business. He then offered me a discount...wait for it....$66 yah I said it $66......where did he pull that number from? I will never know. I am SO done with this company. Oh and when they delivered my stuff in california, my 1,000$ dresser had a gigantic chunk taken out of it. Awesome. DO NOT USE THIS COMPANY and if you do, YOU WERE WARNED! more

I feel like I should first say that I rarely rate companies on these sites. Occasionally if I have a great experience I will, but have never had such an awful experience that I felt compelled to warn everyone else. That was until I used New Planet Moving. I am not exaggerating when I say that this was the worst customer service experience I have ever had in my life. When I made my initial call the lady was very nice and SEEMED like she knew what she was talking about… And they gave me a lower quote than anyone else! I thought I had found my company! Let me just warn you that this is not the case. \r After they got my deposit I had to call 3 times to get an email of the quote and when I finally talked to a manager and got my quote it was $130 more than they had told me (whatever though, $130 is nothing). When I spoke to this lady, she informed me that this price included everything (disassembly, reassembly, all the wrap, insurance, etc…) When the movers arrived they told me that bubble wrap would cost $150 more. After the movers loaded our stuff the driver gave me an estimate of $2,500. The original estimate was $1,500. I called the lady I had been talking to and explained that we did have more boxes than we had originally thought, but not $1,000 worth!! I told her we would like to take some of the items off the truck and bring them in the truck with us. She convinced me not to do that. She said “Don’t panic. We will work with you on the price, even if I have to bring it up with my boss.” I FOOLISHLY believed her. \r Of course after they had my stuff and $1000 of my money, this lady was impossible to get in contact with and would only send me through to her manager who was RUDE and spoke to me like I was an idiot. To top all of this off, the lady I spoke with said our stuff would arrive in 5 to 7 days… “It would never take more than 10 days.” Well, here I am more than 2 weeks later, FINALLY getting the chance to rate these people. I’m doing this on my laptop because our computer isn’t working for some reason since it made it off the truck. I should mention that also. We have so many damaged items and I am DREADING dealing with their claims department. They have been so horrible, I can’t imagine them changing their ways now that they have all of my money.\r I forgot to mention that when they finally arrived at my home, they tried to charge me another $175. They charge you by the foot that they have to walk to get to your door AND they say one flight of stirs is free, but that’s only if there are only 5 steps. Any more than that will cost you. As the other posters mentioned, I will be in contact with the Better Business Bureau.\r more

I had searched for a moving company for about a month to move from California to Oregon. The staff, Marisa/Lesley, who answer the phones are always extremely nice and promise you the world. At first there were issues around picking up my delivery and if they could get a tractor-trailer into my apartment complex, eventually they told me and I’m quoting Marisa, ""Absolutely we will be bringing a box truck."" This is the first hidden charge they jumped me with, of course the contract has fine print and they brought the semi because last minute they got more business. They ended up renting a Penske truck and I had to foot the bill for their added business. \r \r They were suppose to show up at my apartment around 11:00AM and eventually they showed up at almost 9:45PM and didn’t leave my apartment until almost 3:00AM the next morning. Originally I was told that the shipment would arrive in Oregon 3-5 days later, more fine print shows they have 21 days before they violate their contract. \r \r 14 days after my original requested date they arrived with their own New Planet Moving box truck (go figure) this meant my load was loaded on the Penske, transferred to the New Planet Tractor Trailer, Shipped to Las Vegas, Unloaded who knows where in Las Vegas, sat in Vegas for 2 weeks, Loaded on a New Planet Box Truck, and shipped to Oregon. Of course they claimed that my shipment was over its weight and still do this day (33 days later) I have not seen any written proof, in the end I had to pay over 500 additional dollars just to get them to release my furniture. Well as you can guess no matter how well you pack your stuff, if the people moving it around multiple times don’t take excellent care it, stuff will get damaged, sure enough…\r \r My Desk that I have had for years that is made by a company no longer in business was cracked in several spots where they put the hardware back in the holes instead of placing them somewhere safe, My couch which was almost brand new had obviously been tossed around with little care and the seams in to different locations are torn, The hardware for my TV stand is missing, good luck locating that! One of my end tables was missing, and several of my boxes and their contents where completely smashed.\r \r I started working with Moses (I think he is the owner?) to get this resolved, instantly he started patronizing me (probably because of my age, I am young and sound younger over the phone) eventually he said that he would like to resolve this internally between me and New Planet Moving and we agreed a dollar amount and he would be sending me the release form. I got the form and of course it was for a different dollar amount and the fine print basically wanted me to give up my rights to even write a review like I am writing now. The dollar amount was such a slap in the face based off of everything they put me through I felt my contribution in not signing away my right to let the world know about their horrible service was worth way more. You have been warned, they should change their name to horrible planet moving.\r more

I was nervous at first about hiring a moving company to move my things across country. I have always done it myself. But I am getting older now and unable to make this move on my own so I contracted with New Planet Moving. I was a nervous wreck but the friendly staff helped ease my worries. Then when the crew came they were just as professional and curtious. This truely was a pleasant experience and I would highly recommend them to my friends and family. more

Thank you so much!! During the moving process, I have changed my inventory list, made periodic payments to prepay before the movers arrive and have requested various changes be made to my contract.\r Throughout everything, Lauren has been helpful and efficient. I have never dealt with a customer service representative that was so enjoyable and who helped me trouble shoot every issue that came up. She is an amazing asset to your company and the key reason that I decided to go with New Planet Moving and Storage instead of one of your competitors.\r Because of Lauren's ability to turn the headache of moving into an easy transition, I plan on always coming to New Planet with any relocation needs that I may have in the future (pending the safe arrival of my items, of course!). \r Thanks.\r more

I hired New Planet Movers, the sales girl was the sweetest, but the rest of the deal I dealt with the RUDEST people, I could not believe they could run a business the way they spoke to me, the customer! They gave a time frame of when they'd arrive...they were 8hours LATE. I was told the max of 5-7 days to receive my items. (Shipped from CA to OR). I called into the company to check status, the man told me he ""WASNT SURE"" when they'd be coming. Every time I called, I got the rudest person who had no idea where my stuff was! THEN, after waiting 10 days, my things arrived...my furniture was bent and broken, glass items were broken, and the men DESTROYED my home. Also, they unloaded everything at once and let it sit in the rain until they went back for it, so my wood furnite had welts. I had the worst experience with this company! ON TOP OF ALL OF THAT, they quoted me $600 LESS than what I ended up paying them!!! Wish I would've read more reviews on this company more

From my initial contact with NPMS to the moment I received my belongings, I was very happy with the way they handled my move. Not only were they economical and flexible, but I also were friendly and professional. I highly recommend them. Way to guys! more

We recently used your company for a cross-country move from California to NC! It started out a little shaky on my birthday when the movers showed up and I had an impossible driveway to deal with. They were very professional in every way and re-assured me that they would work it all out and get us moved that day! They did an excellent job and shuttled our 5 BR home down the street, wrapped everything, and completed it in less than 7 hours! They were also very kind and polite in every way!\r We were given a 2-3 day window of when our furniture would be delivered to our home 2800 mile away. I was concerned about weather and the possibility of not receiving it for the weekend when we had family help. Well, they arrived even earlier than we were told and did another fabulous job unloading everything off the truck! Carlos even remembered our furniture and the room it came from when I mentioned where it was to be placed in our new home, although it was wrapped. They placed everything where we wanted and nothing got scratched or broken at all!!!! They completed the unloading with only 2 guys in a timely manner as well!!\r I would strongly recommend them for any move and will definitely use them again if we ever move again and I wanted to let you all know this! Thank you for a pleasant experience! \r more

This company has the worst customer service every. They had our stuff picked up on a certain date so we can have it delivered out of state by a certain time frame and the week we called to check the status, they lied and said everything was on as planned. I had to call them and still they lied, and the day my items were due to be delivered, they called and said they will be another week, at 5pm at night. This company misleads for the business and then when you have to speak with customer service, they are really rude and unprofessional. NEVER USE THIS COMPANY BECAUSE YOU WILL BE AT THEIR MERCY DUE TO THEM HAVING YOUR ITEMS. HORRIBLE EXPERIENCE! more

I would not do business with New Planet Moving & Storage again, even if it were free. In December 2010, they also let their membership with Vegas BBB expire. Be fore-warned. more

I would not do business with New Planet Moving & Storage again, even if it were free. In December 2010, they also let their membership with Vegas BBB expire. Be fore-warned. more

Except for a small confusion over payment options at delivery, everything went great on both ends of the move. Both crews were excellent. Our furniture was well cared for and arrived in great shape. I may have mis-heard you about ""cashiers check or money order"". I thought a personal money order from Wells Fargo Bank would be just as good. At any rate, the agreement for a cashiers check today at least meant only one more trip to the bank, rather than having to deal with the bank ANDthe post office while the crew waited. Thanks for all your help setting things up. Everything was true to your word. I would certainly recommend New Planet Moving to anyone else.\r \r Sincerely, \r \r Wes & Jackie more

When I planned to move I called the local big guys united, allied and etc They came out and gave me estimates that there was no way i could afford. I was reffered by a friend of mine to New Planet Moving. I reserved my move and when the guys arrived they were uniformed, professional and very careful with my stuff. My delivery came about 2 days after i did, which was fine because i had some cleaning to do before they arrived anyway. I moved from Ohio to GA and the same guys picked up and delivered my things, which was also nice. They gave me a little comment card asking for this review, which i think was a good idea seeing as there are so many companies out there and i am sure customers want to know the facts. i wouldnt have thought about it for a moving company honestly, as i didnt research anything before choosing them. But overall was a great deal and service more

This by far has been the most pleasant move ever. Great and courteous drivers, crew, and reps! It's extremely hard to impress me. I'm in the military and have moved numerous times, believe me when I say these guys are great. I highly recommend. more