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Review content:
We must have weight certificates on board at all times, it is the LAW. If the driver is ever stopped by any law enforcement and cannot verify the weight, he and we will receive a very hefty fine. We weigh the truck before each pickup, load everything onto the truck, and go directly to the same weigh station afterward to confirm the actual weight of each individual move. In addition to this we offer a free re-weigh upon delivery. In this case we can weigh the truck before delivery, unload, and then re-weigh it at the weigh station, thus confirming the actual weight. If any customer requests this it takes less than 5 minutes and we are more than happy to comply. Which in many cases when people go over thier weight estimated, they do like to have it reweighed or verify the certificates upon delivery.\r
The driver will arrive at pickup with the weigh slip for each customer, (ALWAYS) after pickup if the customer chooses they may follow the driver to the weigh station at this point and verify the weight there. Or as in most cases, When the driver closes his paperwork for the day, he calls everything into the office. The following day or two, every customer will receive a phone call from our accounting department, confirming total weight, packing materials, and total balance due. As well as delivery date. At anytime from this point, we can email fax or mail the weight certificates, or invoices. And there is no reason we would not provide this information. It is crucial in our companies revenue.\r
The sales reps do not attempt to underestimate the move, customers call in with an inventory of what they are moving, end up not selling that couch, that old bed, or having 40 boxes all large instead of 30 all medium, all these things add up. And if we are not notified to update the inventory before hand, additional weight is at a higher rate per pound. The reason for this is we reserve a certain amount of space on each truck for each move. If customers go over, we may have to send an entirely new crew and truck to do other jobs scheduled. Due to these costs that we incur, but do not charge our customers, we have to charge additional weight at a higher price per pound. (As does EVERY OTHER MOVER).\r
I am not saying that we have never made any mistakes, but I can say that we are recommended by the BBB in Las Vegas, NV. We are recommended by the Chamber of Commerce in NV. We are with the DOT, AMSA, and several other associations. And with any problem we may have had, we have resolved EACH issue accordingly. Please be very accurate with descriptions through inventory when you are moving and it will take away the ""surprise charge at the end"" Sales representatives, always quote you at a higher rate. When you are talking to New Planet Moving and Storage if we get an inventory that estimates at 3400lbs, we will recommend going with an estimate at at least 3650lbs, so that you have a little room to breathe. Some customers will even say no, just do it exactly at that weight, and we do, but most commonly these are the people that go over. So beware of brokers and companies who estimate your exact weight, not any overage.\r
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And hopefully we can do business with you soon.\r
New Planet Moving And Storage \r
1-877-505-4545 \r
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