New Planet Moving & Storage

Horrible company. If you are moving around the corner they may work for you. If you are going anyother distance dont waste your time. I started dealinf with this company Oct 2009 and todate they have yet to resolve the claim for lost and damaged good. Do not use this company. THE WORST IN THE BUSINESS BAR NONE. more

I was referred to new planet by champion movers when they told me they only do local moves, I did my homework and everything checked out. my suggestions would be take the time to go through the inventory and if you add items let them now. My move went smooth i am not sure if it is just luck but my last suggestion would be ask for a Marisa. I would use them again in the future. more

After reading the reviews and comparing many, many prices, we decided to give New Planet a try. So far, we're in process of moving but they've ""guaranteed"" to get our stuff to us by the date we need it. We'll see how that turns out. The guys were two hours late, and should have called us to tell us they were running late with the previous job, but didn't. Once there, they were uniformed and professional. They packed up our stuff safely and creatively. We've never been with a ""professional"" company before -some things we were surprised at - the amount of money they charge for ""extra"" services. If I had known a few things, I would have saved myself ALOT of money. \r 1. Buy a roll of bubble wrap - the LARGE bubble kind. They charge 1$/foot. They'll use yours if you have it. Also -buy extra boxes so they can use them if needed. They are soo much cheaper than using the ones they bring. If you have something that's glass (Like a fish tank) Wrap it in bubble wrap, and then tape cardboard around it. That's what they call ""a crate"" and they charge 25 to make one. It's easy to do yourself. They did this to a few of our items, but thankfully only charged us for one. Also - they count 5 stairs as a ""flight"" and charge you extra for more than that.. which in my mind is ridiculous. I would think TEN steps would count as a flight... so be aware if you are moving to a 3rd floor unit. There were quite a few things they could have charged us for and didn't, which was nice. Also - I would OVER estimate so that there are no surprises once you receive your final weight. Have a company that comes to your house and estimates your things come by and give you a visual estimate, and then add a bunch to that. I would also get the weight of the empty truck in writing. Guarantee you won't have any problems. We shall see if our stuff arrives on the date requested. Or anywhere near it. But so far- so good. Just wish I would have known about the ""nickle and diming"" stuff they charge for. more

well i just finished putting my computer together now \r \r that i am settled in my new house. i just wanted to \r \r express my satisfaction on my move. i was so nervous \r \r placing my personal belongings in someone elses \r \r hands. i have really nice and expensive stuff. i also \r \r have alot of pictures that are very important to me for i \r \r am an artist. so this was very important that my \r \r paintings did not get ruined. i was very impressed with \r \r the way that they were very nicely packaged. i did pay for\r \r the full pack service because i just didnt have the time \r \r to do all this myself. i watched them pack my paintings \r \r because they are most important to me so i could not \r \r stand over and watch them pack the rest of my \r \r expensive furniture. i was very happy when i got my \r \r delivery to see that nothing at all was ruined. the guys \r \r were very pleasent even though i was very particular \r \r about my stuff.\r \r they did arive on the day that we agreed and delivered\r \r within the 10 days that they said they would. i did go \r \r over about a 100lbs but for my shipment i dont think \r \r that was to bad. so overall i am very satisfied. more

i am finally happy about a company this company. i had a huge move and 4 bedroom house a garage and a storage so i just knew something had to go wrong with as much stuff as i had. so when i got my stuff i was pleased to say i didnt have one item broke. \r \r \r even the price was fair. i was afraid that since i had so much stuff that i would forget a lot of it and you know what they say they charge you off the weight. \r \r well lesley made sure that she overestimated my move for that reason she really took the time lords knows we were on the phone forever. \r \r now i wanted to just say its a 4 bedroom and not take the time to go over everything but she really insisted and said i would thank her later. \r she is right because from the other quotes i got the y were way to low and i would have paid a lot more at delivery so we went thru it all and she even told me to add another 1000 lbs on top of it for those misc. items she said. so i went with her idea. \r \r thank god i did . i didnt realize how difficult mopving could be but i felt better after she went over everything with me. \r \r it was funny she said she was a counselor and we had a good laugh anyways i am very happy with the move and i told her that i would refer her to everyone i talk to so if you need a mover just ask for her she was great and has a great personality always happy. \r \r thanks again for doing a great job. i stayed in my budget because of your honesty.... more

my move was smooth and stressfree. Im not sure what all the hype is about but these guys were great. the uniformed workers were experienced and very efficient. I'd definately recommend them to my family and friends! more

my move was smooth and stressfree. Im not sure what all the hype is about but these guys were great. the uniformed workers were experienced and very efficient. I'd definately recommend them to my family and friends! more

the movers that came and packed up all my belongings were very nice. they did a great job. i was happy to say. i even got a lower price from my quote because they said when they did the weigh in at the truck stop my stuff weighed less than the estimate. then at delivery they showed me a weigh ticket. im already paying less then they proved it to me of why. i was flabergated. this was the coolest company. i will always use them but thank god still i dont have to move alot. so i guess i will just try to tell someone about them. i just cant believe that i paid less than what was originally agreed on. that never happens not to me anyway. these people have real integrity. im still shocked. so i did give the driver a good tip at delivery for being so great. so good job thanks for taking such good care of me. yes i would recomend them i cant say it enough. more

I honestly wish i wouldv'e read these reviews prior to the tim e i reserved with New Planet moving, but i didnt. You know what though, my move was great, i had no problems at all. The girl that called me 100 times before i finally got her call was sweet and persistant. She made me go through an inventory even though i relly didnt see it neccessary, and boy am i glad that she did. I would've really screwed myself if i hadn't because i thought i had a lot less than i ultimatly did. The guys at pickup were really nice the main foreman was a white guy and the helpers were russian or something, they all came in new planet moving uniforms and with the truck so i felt safe. the delivery of my goods was just a little difficult to get confirmed, but in the end they did deliver when they said that they would, they just had a hard time confirming with me until then which actually isnt a big deal now that i think back to it. all of my items came together, there was a little ding on my sofa table which is why i did only 4 stars. I would have to say that after reading these reviews i am seriously like in shock that my move went so well, but maybe some people just expect more than they pay for... i dont know i had a good move, and i will recommend them. more

1 month after pickup and still no stuff...I had to hire a lawyer to file a civil lawsuit (for grand larceny) to hopefully get my stuff someday. Take that in mind please; when this law suit goes through they're going to get shut down by the DA because they're nothing more than a scam...stealing honest Americans stuff. The estimate they gave me for the cost of moving was off by over $3,000...and they still never delivered my stuff. I read the reviews and even asked them point blank about all the bad reviews and they told me that there was no validity to any of the reviews, and I actually believed them. Don't make the same mistake I made! This company is a scam do not even consider using them. Because of them we have lost everything that we own. more

I'm still waiting for my stuff ......12 days !!!!!\r How many days more you need?\r Liars more

It's hard to believe some of these posts. Obviously, management uses this website so you have to wonder how many of these 5 star reviews are them just trying to negate the 1 star reviews out there. Also, interesting how some of these 5 star reviews are from people in ""Las Vegas, NV Metro"". What a coincidence (that's where New Planet Moving is located!) Anyway, I am an ACTUAL customer, who received his furniture not too long ago. \r \r At first, Lesley was very nice and accomodating. Although a bit unprofessional via email (some emails responses were with ALL CAPS, others with no sign off or signature, not emailing to the proper email address as requested, etc.), she was helpful and friendly over the phone. We were quoted a very reasonable price, so my wife and I were pretty happy thus far with our decision to use NPM. \r \r The movers arrived as they were scheduled, and were very helpful and courteous. They took their time in moving our boxes, taking apart the furniture that wasn't already disassembled, and wrapped everything neatly. I have absolutely nothing bad to say about the two guys that picked up our furniture.\r \r Here's where the trouble started. We were told by Lesley that it would take 10 days from time of pick up to drop off. In her defense, I don't recall her saying ""May"" but perhaps she did, I don't remember. Either way, from these reviews, she's been doing this long enough to be able to give a more accurate timeframe than the standard ""10 day"" schpeal. 10 days comes and goes. I call corporate NUMEROUS times (7+?) asking when my furniture will arive. Here's their standard response (probably in some booklet): \r \r 1) Jessica just got in the office. When she's settled, she'll give you a call (SHE NEVER CALLS BACK, FYI)\r \r 2) We're still working on the scheduling. When we're done, in about an hour or so, we'll call you back, Jessica promises. (Did I mention no one ever called me back?)\r \r 3) You're furniture will arrive in X days (I was told on 3 different occasions (once by Joe, 2 other times by the receptionists), that our furniture would arrive on X day, only for that day to come and go without any call from the driver or corporate). THREE TIMES!!!!\r \r At this point, we're thinking NPM is keeping our furniture and that we'd have to fly out to Vegas, rent a U-Haul, and drive it down ourselves. Finally, the receptionist (because Jessica refuses to talk on the phone, I think) gives me the driver's cell phone number. I worked with the driver and finally received some proper service. \r \r When the movers arrived (who were also very friendly), most of the boxes (new when they picked them up) were unusable. I don't know what happened to my stuff, but some boxes had big holes in them, others had a lot of water damage to them, and boxes looked like they were jumped on. Just terrible shape. Thankfully, most of our stuff wasn't fragile, and I think everything we packed arrived. There was damage to furniture (warping in wood due to water damage, nicks and scratches, but I didn't care. I was just happy our furniture arrived). \r \r In the end, it took them a OVER 4 WEEKS to deliver our furniture. I understand it's cost effective to group long distances moves together, but come on, BE HONEST. Tell me you're waiting for another order, don't jerk me around like i'm some sap who got suckered into trusting you with my stuff. \r \r EDIT: If Management is going to twist my words, then I'll have to reword them. I HAD HORRIBLE CUSTOMER SERVICE AND I DID NOT REQUEST A DELAYED DELIVERY. Unless you think getting the run around 7+ times, having my boxes ruined, having been told 3 times my furniture would arrive and not having it be there is good customer service. I will be happy to speak with you over the phone about this. more

wonderful...............\r I do not have time to post the entire details of my move but i will say this New Planet Moving did a terrefic job i got all of my items in one piece! thank you!\r The cost i was originally did not change! thanks again!\r \r the girls who answer the phones were wonderful i spoke to a couple of them and each one was extremely nice and helpful.\r \r the guys who came out were awsome i almost felt guilty watching them work so i went and got them water and energy drinks to help wash the gulit away!\r \r BOTTOM LINE I DIDNT HAVE NOT ONE PROBLEM YOU GUYS DID GREAT! more

I moved with this company and just recieved all of my furniture and boxes in tact. I have to admit i was really skeptical about going with this company. There are so many companies to choose from, and they all call you and email you a hundred times a day. Each one with thier own schpeel about how moving ""works""... I booked with New Planet because the representative took a TON of time out with me and answered every single question the same, each time i called. This was something that set them apart. Other people would tell me one thing on the first call and somethign totally different the next time i would talk to them. My delivery to New York took 11 days with New planet. I was ready for delivery as soon as possible, and i think 11 days is good considering Mayflower quoted me 3 weeks. I didn't read the reviews until after i had reserved, so that definatly made me nervous, especially when at first i couldnt get a straight answer on delivery date for my move. But the dispatcher explained to me that as the truck got closer to me, they would confirm the date, i stuck it out, and they did what they said they would. I have never moved this far before, and my experience really was great. I am glad that they pass out the comment cards to customers to write reviews on line, i would've never thought to if they hadn't. Thank you new planet moving for getting my items to me quickly, and all in one piece. I will let anyone i know whos moving, that they should use your service! more

with the help of new planet moving i got my items to the east coast safe and sound. Im not sure what the hooplah is about but when ever i have called i have always gotten someone to help me. i cannot see these people hanging on to anyones furniture. they stored my items for 3 weeks and as soon as i found my apartment i called and let them know i found a place they were really nice about getting my items right over to me it did not take months or weeks it was exactly 4 days to be exact and that was exactly what the girl in dispatch told me it would be.\r PEOPLE ARE ALL TO QUICK TO POST AN UGLY REVIEW ABOUT SOMEONE WHEN THEY DONT GET WHAT THEY WANT WHEN THEY WANT BUT WHEN YOU YOU GET GREAT SERVICE YOU HAVE NOTHING TO SAY.\r I CAN SEE WHY WHEN I CALLED LAUREN TO THANK HER SHE ASKED IF I WOULDNT MIND POSTING A REVIEW.\r SO HEAR YOU GO GIRL THANKS A MILLION FORM THE WEST COAST TO THE EAST COAST YOU AND YOUR COMPANY HAVE BEEN GREAT! more

If I could give zero stars I would. They have had our furniture for over 3 weeks now, and still can't tell us when it will be delivered! We were told it would take between 7-10 days. When we call to see when the furniture will be delivered, they either can't tell us or they lie. I wouldn't recommend this company to anybody! Update: After 27 days our furniture was finally delivered. So, after being told it would take 7-10 days, it actually took 27 (with no apologies). Did I mention we have an 8 month old baby and a 2 year old? Also, we never asked for our furniture to be placed in any type of storage. more

We worked with Lauren, who seemed very nice over the phone. She quoted us a price based on our inventory, as they did not have anyone close enough to come see our actual items that were being moved from Phoenix to Georgia. Lauren gave us a guaranteed price and delivery date (5-7 days after pick up...listed on our contract). The driver and staff who picked up our belongings (""Big Al"" and crew) seemed very nice and knowledgable. However, we were never told that our items would not actually be driven by Big Al, nor were we told that they would be transferred onto another truck. The items arrived 13 (yes 13) days late and many pieces were broken (some even missing, such as a bed frame). Additionally, the owner told us we would owe almost an additional 2000 dollars since the items weighed more than expected. Although we were able to fight this, there was nothing we could do about the items arriving late or being damaged. Big Al's crew also mistakenly labeled a washer and dryer and cedar chest at pick-up, resulting in them being delivered to the wrong location. Although we were told that New Planet would have the next truck stop to pick up the items and deliver to the appropriate location, it has now been 6 MONTHS and nothing! At one point the owner of the company actually hung up on me while I was checking on the status of my delivery. From then on, he refused to take my calls, leaving us to wonder about whether we would ever see our items again until they actually showed up. My biggest mistake EVER was using this unprofressional company. Please save yourself the anxiety and stress of using New Planet!!!!!\r more

""I have been recommending your company to all my friends and family. Your service was fabulas, affordable and easy. Thank You so much for your services, your company has been honest and fast!"" more

With the help of your moving company, we arrived to Washington on schedule and we were able to vacate our home in Las Vegas on time. Because of the short notice for this move, your rapid and thorough planning from the onset was essential to success. Your crew came ready to work, even with Nevada's record-setting hit. Each furniture piece was blanketed and the rugs were fully enclosed to prevent damage. We appreciate that the crew handled each item carefully, as if thy were their own. We look forward to receiving our household goods sometime in the future once our permanent home is selected. We are confident everything will make the transit and once again be enjoyed by our family. Thank you for we are sincerely."" more

yes i put 5 stars so everyone that only looks a good reviews will also look at the bad one as weel...I also believe only the staff of this company wrote good reviews...My kids and I moved from Ohio to Washington state to welcome home their father from Afghanistan..i would not recommend anyone to this company...they insisted they pick my stuff up 3 days early ..then when i called them to deliver my stuff they told me it would be a week I waited a week ..they never came i called again and they told me it would be 2 more weeks (by this time i thought they lost my things) I waited 2 more weeks ..durning them 2 weeks i had to buy all new things because i had nothen to cook with and my husband was on his way home.i spent close to 500 on cooking stuff and clothes for my husband because i packed everything...i had to buy new bedding for my kids.2 weeks went by my husband was home and still the movers never showed up.. this time my husband called they told him ANOTHER week!...we waiting a week and they called and said they was in the area but they cant drop my things off unless we had cash .. now i was told over the phone i could pay by credit card. no i have to got to a cash advence place and pay a extra 50 bucks so could get money out to get my stuff or they was not dropping it off...they came ...i thought the worst was over, not by far .. they wanted to charge us 2.60 a foot to bring our stuff into our apartment...i have never delt with a moving company that was this poorly on getting thing to where they need to be...my husband carried everything by his self till some nieghbors asked if he needed help....NEVER AGAIN!...i never got reimbured for the money i had to pay out of my pocket for things i already had... more