Century 21 Department Store

I used to be such a fan of this place. I know you are supposed to come with your patience and willingness to dig for a deal. Well my last visit was too much. The place was sooo packed and the merch was everywhere! There seemed to be more disorganization than I've ever seen. I think I start finding my deals online now and avoid the mess and crowd. Pros: the occasional good deal Cons: crowds crowds digging though more

I used to be such a fan of this place. I know you are supposed to come with your patience and willingness to dig for a deal. Well my last visit was too much. The place was sooo packed and the merch was everywhere! There seemed to be more disorganization than I've ever seen. I think I start finding my deals online now and avoid the mess and crowd. Pros: the occasional good deal Cons: crowds crowds digging though more

I used to love going to Century 21, but now since they have discontinued their plus size department, I will no longer shop at this store. Too bad, because the handbags, shoes, children's clothes and lingerie departments are great. But, since they no longer obviously care about me, their loyal customer, I will not spend my hard-earned money at this store. Bye, bye Century 21, it was good while it lasted. Pros: Great deals on handbags Cons: Discontinued plus size department more

I used to love going to Century 21, but now since they have discontinued their plus size department, I will no longer shop at this store. Too bad, because the handbags, shoes, children's clothes and lingerie departments are great. But, since they no longer obviously care about me, their loyal customer, I will not spend my hard-earned money at this store. Bye, bye Century 21, it was good while it lasted. Pros: Great deals on handbags Cons: Discontinued plus size department more

Great place for that one (or couple) bargain if you?re there at the right time, first come first serve. Expect crowds & merchandise mishandled as time passes while on the floor! No specific time or day when merchandise will be receive & added to the floor, primarily a guess when items will be in stock & on the sales floor. Most half of the service on the other hand, can be improve in the management & floor/cashier service or it begins with HR in their selection of new hires. Return policy on certain items is a twist & turn, no direct return. Pros: A needle in the hay stack for that one item Cons: Management needs improvement. more

Great place for that one (or couple) bargain if you’re there at the right time, first come first serve. Expect crowds & merchandise mishandled as time passes while on the floor! No specific time or day when merchandise will be receive & added to the floor, primarily a guess when items will be in stock & on the sales floor. Most half of the service on the other hand, can be improve in the management & floor/cashier service or it begins with HR in their selection of new hires. Return policy on certain items is a twist & turn, no direct return. Pros: A needle in the hay stack for that one item Cons: Management needs improvement. more

We found a prom dress for 70% off the department store price. We were very happy with the selection in all departments and even more happy with the prices. The cashier was very friendly and helpful. We will definitely shop at this store again. Already planning a fall trip to look for homecoming dresses. I have been spreading the word about how great this store is and hope that others take advantage of the bagains. Well worth the trip and the crowds are outweighed by the selection and prices. Pros: Great prices. Very nice cashiers Cons: Crowded with a lot of pushy people more

We found a prom dress for 70% off the department store price. We were very happy with the selection in all departments and even more happy with the prices. The cashier was very friendly and helpful. We will definitely shop at this store again. Already planning a fall trip to look for homecoming dresses. I have been spreading the word about how great this store is and hope that others take advantage of the bagains. Pros: Great prices. Very nice cashiers Cons: Crowded with a lot of pushy people more

i know that more then half of the people who shop at century 21 are tourists, and so i would recommend it to them because they seem to think everything here is really cheap (especially the europeans), but if you want to get some designer clothes for a cheaper price there is a chance century 21 will have them but i would prefer stores like loehmanns or daffys or tjmaxx because its calmer and things are better organized in general everything here is a mess, its a wild mob of people, you have to push through and its just annoying most of the time. Pros: good for tourists, cheap clothes Cons: too many people, lousy service more

i know that more then half of the people who shop at century 21 are tourists, and so i would recommend it to them because they seem to think everything here is really cheap (especially the europeans), Pros: good for tourists, cheap clothes Cons: too many people, lousy service more

This store is like a zoo. Sometimes you can find real good deal here. If you look for a neat, clean place with good customer service, stay away from this place. I think the management should work on how to train people who work there (especially cashiers and store managers there) to have better customer service. They treat you like a prisoners with extremely bad attitudes. I know it's a crowd place and an unpleasant work environment to work at, but I believe customers don't deserve to be treated like animals. Customer Service people give you attitude when you try to return items on the upper level. Long lines, bad services, outdated products. I simply hate this place. You don't necessary find good bargains here. STAY AWAY. Pros: Sometimes you can find good bargains here Cons: Rude workers, Poor CS people, crowds, chaos more

This store is like a zoo. Sometimes you can find real good deal here. If you look for a neat, clean place with good customer service, stay away from this place. I think the management should work on how to train people who work there (especially cashiers and store managers there) to have better customer service. They treat you like a prisoners with extremely bad attitudes. I know it's a crowd place and an unpleasant work environment to work at, but I believe customers don't deserve to be treated like animals. Customer Service people give you attitude when you try to return items on the upper level. Long lines, bad services, outdated products. I simply hate this place. You don't necessary find good bargains here. STAY AWAY. Pros: Sometimes you can find good bargains here Cons: Rude workers, Poor CS people, crowds, chaos more

response to member ""nevercomingback"" Pros: great store, great products, best store in NYC to shop in Cons: horrible customer service and managment more

response to member "nevercomingback" newyork.citysearch.c0m/review/7096305?reviewId=18561321 June 29, 2008. As a FORMER Century 21 employee your comment is accurate and I concur. I'm sorry to hear about your situation with you, your sister and LP(lost prevention A.K.A Security). Like you said the store offers money to employees if they find anybody stealing products and it's a bad thing. Alot of people were wrongfully accused of stealing many of times, because employees and LP try to gain a few bucks at the expense of innocent people who were simply shopping and minding their business. Many times LP's don't respond to the reports from other employees of a customer stealing because they want the extra $$ for themselves which is more money for non-LP employees. So instead of the employee (who made the report/call) receiving the money the LP guard will get his due. This happened to me a few times. This shows how corrupt the store can be. I can't comment on the other C21 stores within the tri state area, but I can definitely vouch for the C21 Manhattan Store. They got alot of malicious employees mostly within the management. NOT TO MAKE IT A PERSONAL VENDETTA OR A GRUDGE AGAINST THE MANAGERS but when you have 2 dept. managers and around 5 asst. managers in a dept. it will cause havoc. 1 manager and 2 asst. manager should be enough to operate a dept. Most of the managers(not all) have no life outside of work, they have a low self-esteem, they will disrespect and walk over the employees like we're a piece of newspaper on a busy NYC sidewalk during rush hour.At times I get the impression they get a trill in treating people bad at work, hence "no life outside of work". This will result in a low morale and employees treating the customers rude and employees having grumpy attitudes (as you can see by the comments posted) because of the way managers act and treat their employees. If this store is serious about improving their customer service and work atmosphere they should really consider terminating alot of managers. They should start in Lost Prevention (few managers in LP feel like they're above THE LAW when in reality they're not), then get rid of "A Particular Female Manager" in the men's dept. and work their way on throughout the store other departments. Overall, C21 is a great place to buy nice clothes and I definitely recommend it. But I personally do not recommend working there unless your just looking for a summer job as a college student and if your an honesty person who don't steal, watch out for LP. I'm just glad I?am no longer an employee at that store because I would've needed a Costco size anti-depressant from the things an employee got to go through with the managers. I thank God I've moved on toward bigger and better things than C21, thanks to a Big East college education. PS- I left on my own terms(wasn't terminated). Pros: great store, great products, best store in NYC to shop in Cons: horrible customer service and managment more

I love this shop when ever I come to nyc its one of the forst places I visit. infact the only thing i can complain about, and that isnt even a real complaint is the fact that the shop is busy. As it is such a good shop with fabulas bargains who can blame people. again cant wait to get back. Pros: great bags Cons: very busy more

I love this shop when ever I come to nyc its one of the forst places I visit. Pros: great bags Cons: very busy more

I like Century 21 for their women's designer department, and their bath/bedding departments. more

I like Century 21 for their women's designer department, and their bath/bedding departments. For the women's designer clothes, everything is really packed in there. You never know what you will find. If you have a good eye for fabric, and tailoring, then you will do well there. You have to be able to quickly go through all the clothes, focusing on the quality of the fabric. When you see something with good fabric, a nice drape etc., only THEN should you waste your time pulling it off the clothing-rack for further inspection. C 21 is a hit-or-miss kind of place. Some days I find nothing and other days I'll find a few great items. It's nice that unlike other discount clothing stores, C21 has private changing rooms. more

As a Christmas gift, I bought a $200 Century 21 gift card for my mom but it turns out she wants something else at another store altogether. With the economy being what it is these days, I really can't afford to let her keep the gift card and still buy the other item so I figured I would just return the gift card. After all, I have a receipt, the card is never been used... It turns out that I can't. I have my receipt, the card is not used and I just want my money back. Isn't it like just buying an item? The store manager insists that I cannot redeem the card for cash. That's not what I'm trying to do. I am returning the card, I bought it and I want my money back, I have a receipt for it. Nowhere does it say that I cannot return it, having been the purchaser of the card. They just won't give me my money back. I, unfortunately have no other means of disputing it since I paid cash. If I had used a credit card, I would have a third party trying to dispute this for me but instead, I've been forced to swallow a policy that doesn't even exist. All the clerks at the return dept. said that no one has ever tried to return a gift card.... It's ridiculous, there is no precedent for it, therefore, it can't be done... their customer service stinks. Cons: crowded, poor customer service more

As a Christmas gift, I bought a $200 Century 21 gift card for my mom but it turns out she wants something else at another store altogether. With the economy being what it is these days, I really can't afford to let her keep the gift card and still buy the other item so I figured I would just return the gift card. After all, I have a receipt, the card is never been used... Cons: crowded, poor customer service more