Burien Toyota Service Dept.

I just wanted to say the satff here are friendly. I live in Federal Way and i drive all the way here to get my services done on my truck. Even though the Auburn Toyota location has a alot better facility and free soda and cookies i would still choose the Burien location to have my services. thank you very much for all your help Toyota staff members. more

Burien Toyota folks listen to what you are saying. That is hugely important when you are making a big purchase. more

Everything I needed during my service visit was taken care of completely. The one thing that would have made me rate a 5 star was how long it took. Although I did come in on a Saturday, along with the rest of the city, so I knew it was going to be slow. more

great more

I have appreciated the servicing for my truck, and 2 different cars over the last 13 years!!! more

They did what I asked perfectly, and didn't push too much on "things needing done" more

We brought our new Camry in for a few accessory item installations. Everything was on time, worked great, and/or looked spiffy! Appreciated the free rental car while this all took place. We'll be back again! more

All employees are very friendly. more

Each time I've had something done to my car, I get very fast professional service. more

I'm happy with the repair work done. more

Always pleased with the customer service at the Burien Toyota Service department. Thank you for a pleasant experience. more

I called not knowing what, if any, snow tires I would need and Dawn went above and beyond locating a set of tires for me. She also gave a great price. When it comes to tires, Dawn is a pro. more

Originally I had set this up with Eli who happened to be off on Monday when I came. Initially there was some confusion about warranty work and the location of the replacement radio unit which was under warranty. That was quickly sorted out and I left. The oil service (also covered) was completed along with the radio warranty work. When it was time to pick up the car the person thought I was to be charged for the oil change. After checking with the desk he realized that everything was covered. All of this was handled in a most courteous manner with only a slight hiccup. I left with everything taken of. The replacement unit seems to be working just fine. Jim Boyles Email: jimrosedale@gmail.com more

They do business very well compared to other Toyota dealers in the region. more

They Went out of their Way to help me get a copy of my most recent insurance info from farmers more

I've been taking our two Toyota vehicles for oil changes and it's taking too long, in my opinion. Last time I took our 4Runner I had to wait two hours - and told the customer rep guy to skip the car wash. The most recent visit was for our Prius and I was told 1.75 hours when I checked in. When I mentioned that I wasn't happy about that I was told that walk-ins were having to wait three hours. I wasn't sure if that was supposed to make me feel better. A person who made an appointment should be glad it wasn't going to be three hours and just under two???? Of course, what I don't know is whether other dealerships in the area are taking just as long for an oil change but I'm going to try to find out. I think I'll give another place a try next time. Also, I can appreciate wanting feedback but why do you send me an email asking for my feedback when you called me on the phone last week to ask me about it? Isn't it enough to do it either by phone or email? Yeah, I know I don't have to respond this way now when I've already given you my review over the phone but I'm just trying to make a point and ask why you needed to send me this email today when you got my review over the phone. more

Excellent more

Highly recommended more

Everything came out good. more

Service contract the smartest thing I've done! more