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Businiess name:
Red Bamboo
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Review by:
citysearch c.
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Review content:
I have been to Red Bamboo numerous times since moving to Brooklyn and have always had pleasant experiences...that is, until tonight. This is the first time I have felt compelled to write a public review of a place, but as a former server I found my waitress, Pamela's, actions tonight inexcusable. After ordering and receiving a (vegan) milkshake and an appetizer without problem, my friend and I both ordered burritos, hers with beans and mine with the mock beef. When they arrived both burritos had beans. I alerted Pamela of the mistake and rather than apologizing and offering to correct the problem she just said, "Oh, I thought you said beans." Then she tried to talk me out of having my order taken back to be fixed and when I told her I would appreciate it she took my food but then returned a minute later with it and again tried to talk me out of replacing the order. At that point I thought it was clear that I was not going to get a burrito with the mock beef and was frustrated with her service so I said I would keep the burrito as it was. She did nothing to try to make up for her mistake, refused to correct the problem, and charged me full price when it was clear I was dissatisfied and only ate a few bites of my meal.
I would definitely go back here - the food is great, the atmosphere is nice, and aside from this one time, service has always been wonderful. However, I will avoid sitting in Pamela's section again at all costs.
Pros: good vegan food, great atmosphere.
Cons: poor service on one occasion.
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