STAY AWAY FROM THIS PLACE!
Never had I had such a horrible customer service experience! I don't even know where to begin. The very first person I spoke to was the sweetest lady and was able to help me find the style I was looking for, but it was Amanda, the store manager who really made my shopping experience horrible. The ""store manager"" was extremely rude because I pointed out that the bra they were trying to sell me had a stain on it.
I had been trying to find the right bustier for my wedding dress and boudoir shoot for weeks before I decided to check this place out. I was able to find one that I really liked, but since they didn't have my size in the store, they had to order it. In order for them to order it, I had to pay for the entire thing up front, which I had no problem doing. The first time it came in, there was a small red stain on it. When I pointed this out to Amanda, she made it very clear that she was NOT happy at all to order me another one. Regardless of whatever price they sold it at, I still expected a CLEAN product. I had brought my dress in to try on with the dress that day, and when she was helping me in it, she made it seem as if it were wrong that I was petite. She was all smiles, but the tone in which she commented on my figure made me feel bad because I needed to gain weight to fill out my dress.
The second time it came in, the damage is even worst than before; yellow crusted stain, snags in the fabric. As you can imagine, she was livid when, again, I pointed this out. Then, she has the audacity to say that since it was a white bra, I couldn't expect for it to come in without some imperfections. In my opinion, the first time was a mistake that could've happened to anyone, the second time has to mean there's something wrong with the bra manufacturer or them. I've never had a problem buying a white bra ANYWHERE else. When I mention this to her, she goes on this rant about how she couldn't see anything and my eyes must be ""really good"". She took it to the back saying she would ask if anyone else could see anything although there didn't seem to be anyone else in the store with us. When I asked to speak to the manager, she said she was the manager, then I asked to speak to the store manager, she, again, said she was the store manager. After I refused to take the bra, I demanded my money back since I hadn't even worn the bra or barely touched it for that matter. I was thinking of doing a boudoir shoot as a present for my fiance, but was no way I was going to do any kind of photo shoot in that bra. I even asked for the original bra that had been ordered because I was tired of dealing with her and just wanted to be done with it. But they had already sold it. So I gave her two options of either ordering another one or refunding my money because I did NOT want to buy a damaged item. After arguing with me and insulting me, she finally gives me back my money after basically telling me this was the last time I was ever allowed in the store again. When I checked my refund receipt, I noticed that they had marked up the price ridiculously! It even said it on my receipt! The original price of the bra was $59, and they had charged me $75! Afterwards, I was able to go through another company and get it for $40 because it was an older style.
Needless to say, I still have not received the refund according to my bank statement. I'm giving them until the end of next week before I file an official complaint with the BBB.
I understand that they have a wide variety of selection, but the customer service was hands down the worst I've ever experienced, and I work in the service industry!
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