A lot of patience required before seeing this group of providers. Standard operating procedure is to run 30-60 minutes behind schedule.
Nurses in lab find gloves optional. Sorry...I do not. Not in today's world. Just beware, if you ask them to put them on as I did, you will get a very high dose of attitude. Yep..sorry folks, no good customer service skills here.
Today, I received a message to call the clinic. No reason given, just to call. I had to wait on hold for about 10 minutes before getting the pleasure (insert sarcasm) of speaking with Chris....who with very little care or interest quickly raddled off supplements that I need to take. She also said I needed to come back in to have blood work redone. No explanation, just moved on to times available for tomorrow. I had to stop her and ask why, what did the results show? Which of the numerous tests needed to be reran etc. Why did I have to ask? Shouldn't that be a part of the courteous explanation that a medical practitioner would offer? Apparently not at Born. As for the supplements that I need to start to take, they are of course not available anywhere but at the Born Clinic. She would let the supplement desk know I was coming. They can keep waiting as I will not be in.
I get that these people are doing their job and some of these tasks become routine to them, they are not routine to us. The call should be done with care and concern for those they are suppose to be serving? Did someone forget to give them the memo that there should be compassion involved in health care? I'm not just a number or a dollar added to the profit margin. I am a human being with feelings, concerns and have come to you for help with my health. I should be treated with dignity and respect. Especially when I come to your so called preventative health care clinic.
Dr. Born, you need to seriously look at the way your clinic is running. You may be profitable, but you have yet to impress me. It doesn't cost a thing to treat others kindly. Try it!
more