Hard Rock Cafe

My girlfriend and I were just looking for somewhere to get out of the heat and a have a drink, so we stopped in. We've eaten at a few Hard Rock Cafes and really liked them... until this experience. We both ordered ONE beer a piece and drank them slow while cooling off and watching the videos. I finished mine and they asked if I wanted another one, I said no thanks and waited for my girlfriend to finish hers. Another bartender asked if we wanted another round. We said no and she brought us the ticket. The ticket was $18 for two domestic pints! I was like wow they are really expensive. So I paid and we left. We started talking about it and it didn't seem right... So I called and asked how much domestic drafts were. They said about $4.50. So we went back and I asked for an itemized receipt. They had charged us for 4 beers. The place wasn't even busy. Not at the bar anyway and they argued with me about it and got an attitude with me about it. The lady goes, ""yeah.. ok... right.."" The guy goes into explanation how he even poured us two extra beers when he had never served us!!!! My girlfriend and I looked at each other. These people must be freaking high!!!! Finally the manager comes over and talks to us. He's pretty cool for the most part but seems like he is having to reluctantly side with us, the customers. Finally he credits my debit card for the difference, shakes my hand and gives me the new receipt. So far only the original charge has shown up on my bank account. To make a long story longer, I will NEVER and I mean NEVER go back to this hard rock again. Jesus, most of us learn how to count when we're toddlers... I would think a couple of 30 and 40 something yr old bartenders can handle serving a couple of beers and keeping track. If they can't count two beers then how many more times have they screwed up people's orders??? I'm not even a demanding customer. Just don't treat me like I'm an idiot when you mess up. Don't go into details to help your lie if you aren't sure. Pros: On the Riverwalk Cons: Bartenders more

Approaching the restaurant we were not greeted nor seated by the hostesses. We stood there waiting and finally just sat ourselves. The Bartender was rude. The staff was very young and immature!!!!! They had a very unprofessional appearance. I over head them saying obscene and perverted things. I'm glad that I didn't have my children with me. Drinks were absolutely horrible!!! The restaurant was dirty. The manager was exactly like her staff and appeared just as the restaurant did. Thanks Hard Rock!!!! \r Pros: On the river walk Cons: Everything!!! more

The San Antonio Hard Rock does shady business. I've been there several times, but this last time was the topper for me. Never again! They added a tip to my service after the fact after already adding 18% gratuity to the check. The other time i went there the waiter put my drink in his armpit, so he could carry a bunch of drinks. As far as hard rocks go, this one in the bottom of the barrel. Be ready to get ripped off and have your imodium A D ready. Pros: This restaurant is terrible Cons: wouldn't go to this restaurant more

I have never been too fond of the Riverwalk even though I've lived here most of my life but I have to say I do enjoy the times i have spent at the Hardrock Cafe. Its an exciting atmosphere that doesn't put a real big dent in your wallet. I never have any problems when i go and actually the staff is pretty nice whether you're out at the bar or even up stairs on the balcony. Oh and their Long Island Ice Tea isn't bad or any of ther other food for that matter. If anything you will most of the time always have to wait for a table. Especially on the weekends. I suggest ""Reservations"" !!! Pros: food, drinks, atmosphere, service Cons: parking, seating more

On our trip to San Antonio, we were not planning on going to Hard Rock because we didn't want to go to any chains. We wanted to try local gourmet food, but we decided to stop into Hard Rock for some drinks one night on the Riverwalk before going back to the hotel and I'm glad we did! This is one of the most entertaining and energetic Hard Rock locations I've been to and the staff is really just fantastic. The Sex on the Beach is the best anywhere. Hard Rock food is typical American food with some very creative dishes thrown in the mix, but if you're in the mood for some casual food in a great atmosphere it will really hit the spot......***Update***: The Hard Rock Cafe chain has changed their Sex on the Beach drink recipe so now you need to ask the bartender to make the drink the old way. Most will gladly oblige (many aren't happy with the new change themselves!). Otherwise you will get a fruity watered down generic version. And the Wings Around the World were ripped off of the menu too...yep...bummer! Pros: atmosphere, cocktails, service Cons: menu recently changed more

I am a big fan of Hard Rock Cafe and have eaten in a lot of their Cafes all over the US and outside but the one in San Antonio just sucks bigtime. If ever you are in San Antonio, please think twice before even setting foot in there. We ordered hamburgers well-done and we're served overdone. Taste more like leather than meat. The server wasn't even helpful so it was no use trying to raise an issue. We ended up paying too much for food that wasn't even food. On a scale of 1 to 10 with 3 being highest, I have a hard time giving them a 1. So much for spending our anniversary in such a sucky place. Pros: Ambiance Cons: Expensive, Lack Quality more

This is my 11th Hard rock and my first time at San Antonio's hard rock. I loved it... The service was great, food was great, music was great, and the pictures and upside down car with the skeletons was great....what can I say it was great. The only thing is if you sit outside on the patio, it is so quiet and peaceful, it is easy to forget that you are even at a Hard Rock with the beautiful riverwalk right in front of you! Pros: View (riverwalk), Value, Atmosphere Cons: parking: fee more

My guy is an avid fan of Hard Rock Cafe. He has been to them all over the US. But I hadn't ever been, I was impressed the minute we walked in the door. They have created a Unique and Inviting atmosphere, coupled with sincere and friendly service. I love the old diner uniforms. The food is terrific as are the drinks. It is a terrific value for your money and is kid and large group friendly. Pros: Inexpensive, Service, Food more