Carmen was exceptionally courteous, knowledgeable and, in spite of our facetious sense if humor, was able to maintain her professional manner without losing her good attitude and keep us comfortable and at ease. She and Enrique, the gemologist, took all of our questions in stride and good humor; insuring that we were happy with our purchase and are knowledgeable in the in depth questions I asked regarding the stone grading process. Carmen is an extreme asset to the company and I will be happy to recommend her at Americus to anyone we know or meet.
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