SNYDER HEATING & AIR

Dear Sir, I had a great experience with Robert H coming to my home. A great guy. Told me everything that he was going to do. Made me feel very comfortable with him coming in to my home. Now to keep him being my go to A/C man. Thank you ,Mary Mayshack more

We had our fall service for regular cleaning and maintenance today (7/10/17) and it was performed by Mauricio. He was the most professional and totally competent tech that we have ever had do this work. It was done properly. It was done completely. It was done with a smile. It was done on time. I will always ask for him to return to service our unit. THANK YOU MAURICIO! more

An excellent company. I have used Snyder for several years for my preventive main. for several years. Ben has always been helpful in answering my questions. My unit runs great. more

On the advice of Snyder Service Technicians I replaced my 10 year old 5 Ton and 1-1/2 Ton American Standard units with more efficient Trane units because the units had leaky coils and bad condensors. The units worked great until I decided to have Snyder come out to maintain them against my better judgement. The 1st service on 11/23/16 did not yield any problems. The 2nd service on 5/19/17 the technician told me that the smaller unit had a bad TXV valve and the part was under warranty but the 1 year labor warranty had expired and it would cost me $750.00 to replace. They sell me a unit with a defective TXV valve and they want to charge me $750.00 to replace it. I declined. I told the technician that there was nothing reported wrong with the unit when it was serviced on 11/23/16 and he asked to see the service record. He looked at it and told me that the pressure on the unit was low at that time and the valve was probably defective. This inconsistency between service technicians has been frustrating since I've been doing business with Snyder and once they touch my units there are always problems. I've had the uncomfortable feeling for a long while that I was being scammed and tried to be more attentive. This fiasco with my 2 year old unit has pushed me over the edge. Therefore I have decided to cut the umbilical cord and get rid of them. They are frustrating and have cost me enough money. more

This is the second time I have called Snyder and both times they have gone above and beyond. Quick to come out and always quick to diagnose the problem and fix it. I have also saved lots of money working with them rather than some of their competitors. I am thrilled! Thank you, Snyder! more

We have had Ben B. for the last 2 semi-annual checkups and he is a very knowledgeable technician. He is very thorough, honest in advising you about what is going on with your equipment. He is a caring technician and does everything in his power to make sure the customer is pleased with Snyder. He is the kind of employee any company should be proud of to represent them. Kudos to Ben B. more

Our AC went outlast night, I called this morning Chris came out with his manager Jese to work up the proposal. When they told me it would be six days until the install I voiced my remorse. Chris told me if there were and openings I would be bumped up, they left and an hour later my phone rang saying the work would be done this afternoon. The installers Jim, Brandon and Damon. Could not have been more professioal and nice. The best company with the best customer service. Thank you! Kathleen Frank more

Mauriceo was very professional and very thorough. He was also very friendly and kind i have already recommended MAURICEO ( Snyder) to my grandparents and 2 other families. My experoence with Snyder was great because of him!!!!!!!!! more

I had a install done over he weekend by a technician whose name is Latron Nelms. I paid for a unit which was old at first worked find ,but than $@!#% off and never turned back on. He gave me his direct phone number but to no avail he does not return my calls. Bad business Snyder more

I have been a Snyder customer for 16 years and have always been satisfied with their service. Howerver, after having a new AC system just recently installed I felt compelled to write this review. My unit was 16 yrs old and my house is over 40 yrs old. Robert and Mike were my install technicians. Both men were curtius, polite and VERY professional! To say the least with the age of my house there was bond to be some issues with things not just right for an "normal" install job ! Each and ever time these two ran into "issues" they took on the challenge like two warriors and professionally attacked them. They did not settle for that will do good enough...they ensured it was done right and professionally. They explained each problem they encountered and what, why and how they were going to complete each task. It was a long day for them but in the end they prevailed and maintained their professional demeanor. Two other gentlemen came in later during the day to assist and were just as professional as Robert and Mike. This is how businesses need to operate and and employ quality employees like Robert and Mike. I will continue to use Snyder as my AC company and will continue to recommend them to others as long as they maintained this standard of excellence. Job well done! more

Snyder was called due to a suspected valve problem in a new Goodman A/C causing freezing. They came out fast same day and said yes that TXV valve is bad. Now I need the cost to replace it which in reality (I did it myself) is a 1.5 hour job start to stop, and I will give you 2 hours for a slow person. Little if any Freon was needed because you pump the unit down. The TXV valve from the Jacksonville supplier cost me $36. I even got a container of 410 Freon that was $76. So my total job in parts cost $112. Snyder quoted me $850 for the whole job. My air handler bought new just a year ago was $750. You do the math they are charging $738 for labor which equates to $369 an hour. In reality the whole job should have cost $369. I get making a profit but this is absurd. Another local company said right at $600 which is still way high. Might as well take a class and become your own repair person if this is how they will take advantage of you. What a bunch of $@!#%. Mine is now running perfect at $112. more

It was time for my unit to cleaned and serviced. An appointment was set up for the following Monday at 10:00. Scott arrived promptly at 10:00 and began his work. He answered any questions I had and showed me a few things I didn't know about my unit. His work was done quickly, but efficiently. more

We were very pleased with the work of Danny H. He didn't pressure us, but informed us of new products and/or updates to our current system. We will definitely request Danny again! more

I called Snyder to install a thermostat and they sold me to buy a service package in December. They had a couple recommendations but nothing urgent. 3 weeks later my unit coil froze and gushed water all over my house. When they came back out for a service call they said it would be $65 and the guy that came said that only covers the initial visit and then its $50 every half hour. After an hour of being here he told me I have all sort of things wrong that equalled over $2500 or I should talk to the sales manager to buy a new unit. All of this supposedly went wrong in one month between the visits. So I paid the 105 for his hour and called another AC company to get a second opinion that was a referral. The owner was a close friend to one of my girlfriends. Plus a third to make sure. Both the second and third company said I did not need to replace my unit or replace all of the suggested items Snyder tried to sell me. They said I did have a small leak so they added freon, but everything else is working fine. I do have some rust on outside components because i am on the intracoastal, yet not to where it needs to be replaced. I am very disappointed in the dishonesty in this and also the overall service. Do not use them! more

Snyder employee Marty P. always provides excellent service. We have had a Service Agreement with Snyder since we moved into our house over 3 years ago. Marty has always been courteous, friendly, efficient and professional. He lets us know of any problems and does not ever say we need something when we don't as other AC techs in the past have done. I highly recommend Marty P. with Snyder to any friends and family. more

Yesterday I received my biannual air conditioner service. Tony R. was my technician. He was very friendly and professional. He called in advance and arrived on time. He confirmed the service he would provide, explained his findings and gave suggestions for maintaining my unit. It's very hard to find good service, but the service I receive from Tony R. and Amanda (the scheduler) was excellent and well appreciated . more

This company is the best. Quick, effective, and courteous at all times. Replaced my old dinosaur in the small attic within 24 hours after I called for help. Last weekend, on a record hot day for December, my system was dead in the water. I salute you all, Chris S., Eric, Dana, Brandon, Holly, Cameron, and the call center personnel for excellent teamwork in making this difficult task look easy and getting it done right the first time. more

great guy, could not be happier. more

Joe Cook, Service Technician from Snyder Air Conditioning, is professional and did a very thorough job in servicing the air handler unit and compressor unit. I'm very please with the service Synder (Joe Cook) provided for us. more

We called to make an appointment on our cellphone. Given a 6hr time window on Wednesday meaning I had to take off the whole day. Once they came they said we needed to refer to a different department within Snyder-which is very understandable. Given a 4hr time window Friday- meaning I had to leave work early. They didn't show- didn't call. I called them and they said when they called the phone it was "disconnected". Even after realizing it was disconnected they continued calling that number- idiots. Didn't even think to call my other number-my cell phone number which I gave! When I called they also said "well it was raining". Like that's an excuse to not inform a customer of a possible cancellation? The work was inside, the weather was not bad enough to use as an excuse. If you have a life, don't let this business waste your time. Snyder, get your $@!#% together. more