Distinctive Cleaning

My experience with Distinctive Cleaning started when I purchased a $150 voucher from Crowd Cut for window cleaning for my two-story home. This was in April 2012. I tried to schedule the service and got no answer once, was asked to call back once, and was told someone would call me back (and didn't) once. I finally got to talk to someone who was willing to schedule an appointment for the cleaning and was told that they would call to confirm the day before. When it got to be 3:30 the afternoon before the scheduled cleaning and I hadn't heard from anyone, I called them and discovered there was no trace of me on the schedule for the next day. The person I spoke with asked me who I had talked to. Due to his distinctive voice, I was positive that it was the person I was currently talking with and told him that. He denied it. When I said that I had had numerous hassles trying to schedule this appointment, he said that that would never happen there and he hung up on me.\r \r I didn't want to be out the $150 I had paid upfront so when they called me to ""fix the complaint,"" I rescheduled but had to give them a credit card number to cover the tax. Two guys actually did show up in June 2012 and did a reasonable job. I was glad and had no desire to see Distinctive Cleaning again.\r \r Fast-forward to this afternoon when I looked at my recent credit card statement. There is a charge from Distinctive Cleaning on this month's statement for $164.15 -- the amount I paid Crowd Cut plus the tax. I haven't had any communication with this business since June 2012! Something criminal is going on here, and I've alerted my credit card company. Unfortunately, I haven't heard the last of Distinctive Cleaning!\r \r Steer clear of this place! more

I hired Distinctive Cleaning last minute on Friday to clean for my upcoming Easter get-together (on Sunday) as my regular cleaning service had to cancel. Distinctive Cleaning, although they were booked up, squeezed me in due to the circumstances and did an amazing job! In fact, I am going to discontinue my cleanings with my old service and use Distinctive Cleaning from now! Thank you so much for saving me this past weekend girls, I really appreciate it!!! more

Where most cleaning services offer a discount on the first cleaning, Distinctive Cleaning over charges for the first cleaning and are very deceptive with their pricing. I was quoted $165 over the phone and was made to believe that was the monthly cleaning fee. I then sent email asking for a quote and provided all the information required (i.e., square footage, # of bedrooms, # of bathrooms, and frequency) and received a different quote of $120 per cleaning. When I contacted them to say that I believed I was overcharged for my initial cleaning, they came back with the $165 was the ""uncontracted"" price (over-priced for the quality of the service provided). The $120 per cleaning was only available for a 6-mo contract. I had scheduled a first cleaning with the intent to continue on with the service if the cleaning was satisfactory. The quality of the cleaning was nothing spectacular, in fact, I had to follow after the gal to clean off surfaces where dirt was left behind. The gal doing the cleaning also left streaks on my stainless steel appliances that I had to then wipe down again myself. Very disappointing, I don't recommend this cleaning service. Buyer beware!! more

VERY FRUSTRATED! Not only did I not love the 3 hour window they give on when they are coming out, after being 1/2 late I called them to see how much longer they would be they said they don't clean windows now being its ""snowing"" out. I still have the confirmation call on my phone reminding me they will be out on Monday!!! They dropped the ball BIG TIME by not calling to cancel. I would have still wanted them to just wash the inside windows. Not a good first impression!!!\r more

Great job, great girls, superb quality!!! more

I work for Distinctive Cleaning but I also use them to clean my home and I LOVE them! I definately recommend this company and I would be happy to personnaly help anyone that is interested in a great cleaning service!!! more

Horrible Service. Rescheduled/Canceled on me three time in a row over two weeks due to sick employees. Clearly their employees are unreliable and they don't want my business. Don't bother working with them...its not worth the hassle. I asked for a refund and will go some place where they want my business. more

I have been using Lora with Distinctive Cleaning for weekly cleaning service for 3 years now and not only am I completely satisfied, but we pretty much consider Lora a part of our family! Thank you Lora and Distinctive Cleaning, we have recommended you too many friends and we will continue to do so!!! more

I would not recommend the company. They did not vaccuum my stairs. They completely forgot or just didn't vaccuum the lower level of my three story home. I only have 1400 sq ft and paid $125 for them to clean 2/3 of my home. I have paid less to private individuAls who did a better job. Also, the girl cleaning was talking on her cell while she cleaned. She left the kitchen sink water running the entire time she washed down the counters,etc. seemed wasteful. The company as a whole was not that great to deal with from the moment I called. I don't think customer satsfaction and retention is their priority. I get offers from them almost wkly in my email. They must thrive on non- repeat customers who buy into one time deals, I guess. Overall, bad experience and won't use again. more

Great girls, very professional, on time with all equipment and now my house is CLEAN. Thank you Distinctive Cleaning, you girls ROCK! more

These tips are fishy. Sharon R has left numerous but each one is her first cleaning? Hmm that's odd.. I wonder if the owner writes these herself. I wish I would have read them before I used the company because it is terrible. The managers are rude and unprofessional. And it seems that everyone who answers the phone is a manager but tell you something different. I have never seen a business with such inconsistent policies. Save your money and clean your house yourself. more

I read the above complaints and am very surprised as the experience I had with Distinctive Cleaning was nothing but pleasant. In fact, I called them in a panic as I was expecting company the upcoming weekend and came home from work that Wed to find that my kids had made a big mess - which with work, I could not fix myself prior to our company coming. I called and spoke with Nykole (very nice lady), explained the situation and she was able to get me in that Friday afternoon - miracle! They came out as expected - they do provide a one-hour time window for arrival which was no problem, and they did a great job! I had no issues or concerns and I would absolutely recommend them and use them again. They saved my life that weekend and I found their customer service to be exceptional.\r ~Shirley\r more

Don't hire this company. Don't buy Groupons or CrowdCuts for services from this company. During my one and only business transaction with them (window cleaning using a Crowd Cut voucher), I had to call three times to get an appointment scheduled. The day before the scheduled cleaning, I sent an email to confirm that they were coming and was told I wasn't on the schedule. The person I spoke with that day -- the same person who scheduled me two weeks earlier -- denied ever having spoken to me. This conversation ended with him hanging up on me. Just save yourself this kind of hassle and hire someone else. more

Horrid service from the first call. The woman who answers the phone on behalf of the company was rude and inconsiderate. I was put on hold for 20 minutes and when she returned to my call asked, ""Who is this and why are you calling?"" They sent a plumber to clean my windows who nervously told me his only prior experience was cleaning his mother's windows. We have French panes (six-panes separated by wood) and I was informed he would have to charge $3 per individual pane which was not at all what I had been quote on the phone. In the past, I've had my two-story home and garage windows cleaned for $550/max. After politely asking him to leave (he was a really nice guy, BTW) the general manager called and left a scathing voicemail message to say, ""It's going to rain today, tomorrow, or sometime in the next month and your windows are going to suffer no matter what. The only person who can warranty rain is GOD!"" It was such a weird, awkward and completely unprofessional exchange. I would rather my cat clean the windows than ever use their service again. more

POOR POOR POOR!!! BEWARE!!! Very inconsiderate management. Had 3 paid scheduled appointments for a simple house cleaning. First one went well.They called ahead of time to let us know when the cleaner would arrive approximately. The next appointment they called the day they were supposed to be here and cancelled. Lots of notice-hah! We scheduled another appointment but had to cancel because of medical reasons that came up late. We called less than 24 hours prior to the day of the appointment and were told that it was too late to cancel and we would just forfeit the already paid appointment. I got into a bit of a heated discussion with them and pointed out that THEY had cancelled a scheduled appointment the same day as the appointment prior to this and they incurred no penalty! So we made another appointment and did not forfeit our money. This is the day of the appointment. No one from there called to confirm that they were coming and when so I called. They said they were coming out at supper time. They were supposed to be here during the DAY and besides that I should not have had to call THEM to find this out. The first two physical cleanings we had were good. The management is very inconsiderate and not easy to work with. I would NOT RECOMMEND this outfit to my worst enemy! There are plenty of other company's out there that are respectful and appreciate your business-use them instead! more

Awesome thanks for doing such a wonderful job!!!! more

I hired them to do a one time cleaning of my home in Eden Praire. They did a fabulous job and for what I thought a pretty fair price. I have a good sized home and never have the time to ever get it all clean at once. So to treat myself, I decided to hire a cleaning service to do it all for me. It was so nice to have my whole home cleaned so well, and all at once for a change. I am considering working them into my monthly budget. It was well worth the money I spent and look forward to having them back again in a few weeks or so. Thanks Much!!! more

I used Distinctive Cleaning after I saw a news story about them giving free cleanings to cancer patients. I was very touched by this and I never like to or have time to clean, so I gave them a try. I spoke with Nicole and she set me up for a cleaning just a few days later. She was very nice and helpful. I decided to have them come in when I was gone at work. I work 45-50 hours per week and cleaning is not on my list of priorities. I came home from work and almost felt like I walked in to a different house. It was so nice to come home to clean floors, vacuumed carpet, and sparkling clean kitchen and bathrooms. I really was impressed. After such a great result the first time I decided to sign up for every other week cleanings. I have since had two cleanings and the same great results. Nothing is truly better then someone else cleaning your home and coming home to a nice clean home after a long day at work. I also really like the fact that I am with a service that does such great things for people who are suffering from such a horrible disease. Its really nice to work with people who do this and know part of what I spend goes to help others. more

Do not use this company. The owner is a liar. A cleaner spilled bleach on my rug and I have been trying to get reimbursed for 7 months now. The owner claims to have sent me a check that got cashed. It is so infuriating that I have wasted my time calling these people to check on the status and then to be lied to. The actual cleanings were substandard. more

I wish I had read the reviews here first. \r \r I purchased a Crowd Cut voucher for window cleaning services August 2011. The best appointment I could get was scheduled for November right before Thanksgiving, However, the weather got too cold and the appt. was cancelled. I was told they would still honor my voucher in the spring. Since we've had such great weather here in the Twin Cities I called early March to set up the cleaning. I was told to call back in a week and they would be setting up the ""Crowd Cut"" cleanings. I called back a week later and was told it would be another week. I called back a week later and was told it would be the following Wednesday. The woman I spoke with (who sounded like a smoker) was not at all pleasant when I explained it was the 3rd time I had been trying to schedule. I am still trying to schedule the appointment and last attempt had me on hold for over 5 mins. Also, the voucher states ""small fee for homes outside the Twin Cities area."" I was told I would be charged an additional fee for service in Stillwater even though Stillwater is in the 7 county metro/Twin Cities area. more