Horrid service from the first call. The woman who answers the phone on behalf of the company was rude and inconsiderate. I was put on hold for 20 minutes and when she returned to my call asked, ""Who is this and why are you calling?"" They sent a plumber to clean my windows who nervously told me his only prior experience was cleaning his mother's windows. We have French panes (six-panes separated by wood) and I was informed he would have to charge $3 per individual pane which was not at all what I had been quote on the phone. In the past, I've had my two-story home and garage windows cleaned for $550/max. After politely asking him to leave (he was a really nice guy, BTW) the general manager called and left a scathing voicemail message to say, ""It's going to rain today, tomorrow, or sometime in the next month and your windows are going to suffer no matter what. The only person who can warranty rain is GOD!"" It was such a weird, awkward and completely unprofessional exchange. I would rather my cat clean the windows than ever use their service again.
more