Distinctive Cleaning

I wish I'd read these reviews before hiring Distinctive Cleaning. I've used them for many months. Not everything was cleaned flawlessly every time, but they always fixed the problems when I asked, and when I ask for a new cleaning person, they gave me one. Their cleaning was good -- not great -- but good enough for me to recommend them to a couple people. The problems started on a major cleaning we asked them to do before we put our house on the market. They damaged walls and paint and barely touched our showers. I complained, and I got excuse after excuse. ""It's an old house, the paint was probably falling off"" was my favorite one. ""The shower was cleaned to the best of our ability. Even a supervisor couldn't get it cleaner."" I cleaned it myself and took before/after photos so they could understand why I was upset. The next cleaning, they completely forgot my mudroom. I complained, and not only did they say I was wrong, but made excuses about the cleaner slacking off because her mother was ill, etc. The customer service manager implied they might fire the cleaner. I paid them and asked for my key to be returned. Even that became a big thing, because I didn't want my house key stuck in an envelope and dropped in the mail with my home address on it. They couldn't understand why that was a security risk. Bottom line: if you hire them, expect a lot of excuses if anything goes wrong. They don't work with the assumption that the customer is always right. Pros: Usually do a decent job cleaning, cleaners are nice Cons: Terrible customer service, average in every other way more

They did a pretty good job of cleaning my home by sending most times 2 managers out but irresponsibly left my door and lock box unlocked twice. Pros: cleaned well Cons: irresponsible with locking up more

These folks don't even know how to make beds, let alone clean a floor. We have given them several chances to clean correctly and each time we were as disappointed as the time before. Don't expect them to clean UNDER anything --- not under beds, not under tables etc...etc... more

What's sad is, the cleaners were pretty good. There were some missed appointments, but the teams I had worked very well and were pleasant. Then they sent out only on person and charged the same amount, which it turns out was mistakenly high. Then they called to say that they couldn't come on the morning before I had a house guest and a small part planned. So I cancelled my service, and then the fieworks started. I cannot believe the things the management said to me. \r \r There are many other services. I would recomend trying another. more

I used Distinctive Cleaning based on its rating of 9 here on Citysearch. Whoever chose that score was grading on a curve. I have never been so disappointed by a service in my life. I asked for a basic cleaning with the addition of cleaning the woodwork and vacuuming a couple of sofas. When I arrived after they were done, it was hard to see that they did anything. Nothing was dusted, the floors were mopped rather than done by hand (they're hardwood), the carpets weren't vacuumed, the sinks weren't cleaned. Basically, I think they showed up and watched TV. I called the next day to complain, and they came out to fix everything. I think the new cleaner decided to give up, because after she (a supervisor) came, it still wasn't cleaned. The woodwork wasn't dusted, cobwebs were still visible, it was bad. When I first called to set this up, I told them it was because we were having an open house that weekend. I had to spend all weekend cleaning their mess. When I called on Monday, I was not allowed to speak to the owner, was told I shouldn't have cleaned and then they might have been able to do something (refund-wise), but I was given a 50% discount on my next cleaning. When I said that's very easy for you to do since you know I'll never use your service again, they said there was nothing else they could do. Baloney! This was the biggest waste of $150 I've ever spent. I have told everyone I know not to use them, and will continue to do so. They were totally unhelpful, disinterested in my problem, and blamed the problems on their pregnant cleaners. GRRRRRRRRRR!!!!! Pros: Can't think of any. Cons: Everything more